DISH Reviews 1,435

I just canceled my subscription with dish dur to the poor reception and that they ar3 not an honest company. When I first becam.a customer I was told that their signal has a 98% success rate. That is an absolute lie, it only takes a light rain shower or just a few clouds to disrupt the signal. Next when you try to call customer service there is always a wait. I have not made a call to them without having to wait at least 40 minutes. Then when I finally get through their customer service reps are extremely rude and not helpful at all. Lastly when I finally had enough and canceled my subscription l, I was told it would cost $60.00 for the three remaining months and $25.00 to ship back their equipment. We'll guess what, again I was lied to because they send me a bill for $80.00 because now I have 4 months on my contract and $75.00 to ship back the equipment. I cannot recommend this company and will warn you about doing any business with them. They are liers and theives

We’re quitting Dish Network after subscribing to them for over 17 years. Over the last several years their service has become so unreliable that several times a week we suffered some sort of service interuption. After dozens and dozens of telephone calls and numerous service calls the service did not improve and continued to get worse Over the last 2 years every piece of equipment has been replaced. The last solution the Dish said we needed to do was to switch two of our Joeys from wired to wireless. This solved nothing and made the reliablity significantly worse. During the most recent Super Bowl we lost Dish service 9 times. Sometimes the service returned on its own after a few minutes, but most interruptions required resetting the connection between the Hooper and the Joeys. Two days in a row we were unable to get any signal at all. Our last service call technician could not find anything wrong. Right after he left we suffered a “Complete loss of Signal”.

When I called to cancel our service, Dish told me that because we switched to Wireless Joeys we would have to pay an Early Termination Fee (ETF) because switching to Wireless Joeys is an “upgrade” and incurs a 2 year contract. Dish did not tell me about this new contract when the telephone representative told me this would fix our problem nor when the technician installed the Joeys. When I complained about the ETF the cancellation team told me there was no way to forgive the ETF because we have a valid contract.

We do not have a valid contract. Dish Network is not fulfilling their fundamental requirement to provide reliable service. Therefore, the contract is nul and void.

Ironically, when we return the equipment to Dish Network we have to return everything except the Wireless Joeys. These valuable upgrades are of no value to Dish Network.

Because we don’t have a valid contract there should be no Early Termination Fee.

Nothing but poor service. Forget about talking to a service rep until you say that you wish to cancel. Then you speak with a uber salesperson who will attempt to upsell you and take on a lengthy contract for a bit lower price.

What went wrong? More like what went right! Dish has the worst customer service on the planet at this point. Their take over by some other company has made them worse than ever. And the silly free streaming channels they gave everyone and acted like it was a big deal, well, those channels rarely work and we've had to waste considerable time calling the incompetent customer service people who know absolutely NOTHING! Also, after a certain hour (late at night) our Joey was going out (failing) and we unplugged, reset, unplugged and went through 100 steps! Still didn't work and yet the incompetent people at Dish wanted us to keep going through this nonsense. They finally sent someone out to our house. The Joey was changed to a new one (the old one was only 2-1/2 years old) and then other problems began like the streaming issues. This is the WORST COMPANY ON THE PLANET WITH THE WORST CUSTOMER SERVICE!

DISH is THE WORST. I took my service off "pause" and they added a package without my consent. I happened to see it on my bill (halfway through the billing period!) and they would only credit me for the days unused - which haven't occurred yet IRT. And you have to PAY EXTRA to get CBS - a major network -?? Customer service has been well-trained to say "I"m so sorry, I do understand..." but they they can do NOTHING to remedy the situation. DISH is a JOKE!! Very, very frustrating

STAY AWAY FROM DISH NETWORK. No one is willing to help me with an issue that Dish admits is their issue. It has been almost 3 months since trying to solve my issue and they either keep throwing it back at me or they will review with tech support and get back to me, which never happens. All they seem to be interested in is their high price to watch TV...

Awful dish lies about services and people get lousy service is found out i got only pay in advance account for service no payment extentions nothing it's a prepaid service they lie to.rip off money huh its not even satellite service it's prepaid they give people say bad credit score get only this people with very good scores get more service with dish this needs to be filed against them liars i think it's a scam to rip off there is no satellite it's prepaid in advance cheated and steal money BBB will be notified about it

After several unsuccessful and aggravating attempts with other installers, I finally got Peter who was excellent. Thank you.

I was trying to sign in about my bill that they were going to start billing me. So the email told me I had to sign in to manage my account. They make it so difficult, so I had to call them so I could cancel it verbally and what bucks is every time I get a rep. They can hardly speak English and you have to keep asking them WHAT DID YOU OR CAN YOU REPEAT IT. Omg if I didn't just sign-up with dish I would cancel dish in a New York second. Omg higher people that can speak English. Thanks jim grant

Beware of Canceling .Was a customer over 20 yrs. Times got tough so we canceled. Took 5 calls and a long text chat to achieve that! Was told that no equipment was needed back and to take it to a recycling center. Verified several times that it was OK to toss luckily I didn't because a few days after they sent a email wanting it back! Called in again, they said no equipment fee would be charged as long as it was returned and the "box fee" would be removed once all was returned. Well once again untrue! They said it is non refundable. Way to send off a long time and to be sure not to return customer!

I'm suppose to get A Senior Discount. My bill started out at $80 then went up to $98 then $112 Lastly $163. I am on auto pay and they don't get approval to take more out of your account either, which shouldn't be LEGAL!! Every time I call I get put on hold FOREVER & 90% OF THE TiME GET SOMEONE THAT CAN'T SPEAK ENGLiSH & IF THEY CAN'T HELP YOU THEY JUST HANG UP ON YOU!! ANYONE KNOW WHO TO CONTACT ABOUT THIS?
B.Simmons

My DVR has a problem but they keep trying things that do not work to fix the issue.

During the Supetbowl our Dish network kept loosing the signal like every 15-20 minutes!!!
We had to restart our system at least 20 times during the duration of the game. I contacted customer service to find out if there were issues with the signal In our area, and was told no this is the first they heard of a problem. I was told it must be something with the box on my end. The units in my home were upgraded and installed within the last 60 days, so i was not convinced this was the issue. The customer service person wanted to initiate a trouble shooting session and I simply said I’m trying to watch the Super Bowl and ended the call. The loss of signal and restart of the network continued throughout the game and afterwards.

When I signed up for dish, I was promised a gift card. I’ve been trying for a year to get the gift card and now they tell me because I didn’t get it in the first 90 days that I’m no longer eligible. They said I didn’t validate the contract, but I’ve paid my bill every month for the last 12 months.
I’ve had to call twice to ask them to send me my bills in English. They continue to send them in Spanish when I don’t speak Spanish. While talking to the customer service representative today, she said oh yes, we sent you an email to let you know that you had to get your gift card. No, they didn’t unless they sent me it in Spanish and since I couldn’t read it it’s my fault I didn’t get the gift card. They continue to take away stations and raise the prices. Don’t be fooled you’re better off streaming from Peacock and Paramount and you’ll save a lot more money

After over 4 years of being a loyal DISH Network customer, they increased my bill from $133/month to $173/month. This is an unacceptable increase. When I contacted them, they said there was nothing they could do but offered me a $10 discount if i lock in for 24 months. This is an unacceptable offer seeing they my bill was increased $40/month and I've already been locked in for 24 months twice. I feel the customer service person was not friendly at all or interested in my comments or helping me.

No this is not going to help them . I paid my last bill which was in October and since we were moving , I told them to shut it off at the end of the month and it wasn't. I have since called them about another 5 0r 6 times and they never shut it off until November and but they still want me to pay for their stupidity. Their prices are to high for this kind of economy. And we ourselves disconnected the satellite from the TV because I didn't need anyone to do that for me and I wasn't waiting for them and I wasn't paying another months rent. WHAT PART OF SHUT IT OFF AT THE END OF THE MONTH DONT YOU UNDERSTAND. GET YOUR SHIT TOGATHER DISH. THESE PROBLEMS ARE WHY PEOPLE ARE LEAVING.

This company wants top dollar for TV service where you get an average 6 minutes of commercials for 10 to 15 minutes worth of program viewing. $156 and change for a service that rarely changes the programming where it's often times difficult to find something worth watching.

I have been a Dish network customer for many years. Every time my contract comes up I end up with less and less. The last time they cut my package down they took ESPN weeks later. When we called they told us it was not in our package anymore. I am getting tired of being ripped off when I have been such a loyal customer since they came to our area. But yet the price goes up every time. It seems all they are concerned with are new customers. Not the ones who have been with them.

Been a customer since moving to Oregon. I called today and was on hold for 2 hours & 14 minutes. I said I wanted to cancel. They offered a $50 discount if I continued with service but wanted to charge $50 for someone to take the dish off my house. I am now responsible to pay for removing & dropping of their equipment at an electronic disposal sight. Never would I recommend this company

My 86 year old mothers service was constantly interrupted. She called for service and the technician duped her into upgrading her equipment that he claimed was dated and needed to be changed out. That to me is a problem on their end, not my mom's. Remind you this is a 13 year old account that was kept current, ALWAYS. She was promised a lower monthly fee, i was there and witnessed the entire SCAM. After 8 months of bein charged in excess of $130 a month she complained that the bill was excessive and she cancelled the service only to be hit with a $340 cancellation fee that to date has been turned over for collections. I MADE THE CALL. ridiculous i might say. The people have no morals and are, to say the least blood thirsty and UNETHICAL. Please, steer your parents away from these cut-throat Bastards. I might add that my Dad passed away in 2018 and my Mom has been doing her best to manage the month to month expenses. She ended up with a Hopper plan. REALLY? 86 yrs. old and needs a Hopper plan??? CROOKS for sure.