Divan Beds Reviews 

217
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

AVOID AT ALL COSTS!! - This company is a total scam!. They marketed a premium bed, took top dollar for it then sent a decoy budget version that was nothing like what was advertised & was essentially... See more

Rated 4 out of 5 stars

Bought a double bed frame for our Son. Super happy with the bed itself. A little confusion when arranging delivery with the firm on behalf of Divan Beds but resolved soon enough and the delivery team... See more

Rated 1 out of 5 stars

Can't give a 0 star. Do not buy from this company, they don't deliver beds, then accuse you of lying, asking local council to prove your disabled, threatening tone from customer service. Apparently i... See more

Rated 1 out of 5 stars

Would give 0 stars if we could. Ordered per the website description and photos and what arrived was nothing like it. Initiated our return the same day it arrived to be told they would charge us £185... See more

Company details

  1. Furniture Store

Information provided by various external sources

We are a bed and mattress manufacturer with a huge range and the UK's most lowest & competitive prices. We will not be beaten on price and quality!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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1.7

All reviews

(217)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous service and mattress

Fabulous service and mattress. We went to bensons and nearly bought a £2000 artisan mattress. I came home and just out of interest put the full name in google and divan beds came up with the exact same one. We ordered the super king size and paid £595.

It arrived yesterday 6 days after order. The delivery guy was fabulous and brought it into our hall. It is extremely heavy and last night my husband and I slept like babies.

We both almost sprung out of bed we slept so well

Honestly I will be recommending them to everyone I know as the service, delivery and mattress is second too non

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great beds for less

Really happy with the service and quality of the products from Divan beds . Could have done with an advance notice of when the bed would be arriving but apart from that very happy. Bed is an Faux leather Ottoman, very sturdy , simple to put together , and a good quality of finish. Strong struts . The mattress is an absolute bargain and so far so good for sleep. I would say more firm than medium but with a topper it feels great . Will definitely use Divan beds again and would recommend .

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with my new bed

A great experience from placing my order to delivery of my beautiful bed. I am very pleased with my new bed. I have recommended to friends and family. Thank you so much.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

A good all round experience

I have already had 3 beds from this company and I am about to order 2 more. Whenever I have emailed them they have always responded quickly and efficiently. I can't fault the beds for price and choice of style. All in all a good experience.

March 24, 2022
Unprompted review
Divan Beds logo

Reply from Divan Beds

Hello Shirley,

Thanks for your feedback and great to hear you have come back to us again for more beds. We hope to be able to provide you the same high quality beds and mattresses!

Kind Regards,

Alex
Divan-Beds.co.uk

Rated 5 out of 5 stars

Very happy with our new bed

Very happy with our new bed. Customised just as we wanted and delivered very quickly. Easy to assemble too. Would definitely recommend to anyone considering buying a bed from divan beds.

March 20, 2022
Unprompted review
Divan Beds logo

Reply from Divan Beds

Hello Paul,

We are so happy that you had a positive experience with your order! We would love to hear from you again and hope we can be your future go-to guys for beds or mattresses!

Kind Regards,

Jessica
Divan-Beds.co.uk

Rated 5 out of 5 stars

Quality product

What a pleasure to work with a company that put customer before profit. I found this company on line and ordered a bed with some trepidation as I knew nothing about them. After I’d placed the order I received a very friendly letter thanking me for my order and saying delivery detail to follow.
Within two days I’d received a delivery date and time.
Sure enough it arrived on the day, on the time.
The men who delivered it were really friendly and they put it in my room of choice. I was pleasantly surprised at the quality of the divan bed,mattress and headboard considering the price I paid. I can highly recommend this company. You’d be silly to go anywhere else.

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend this warehouse..the…

I highly recommend this warehouse..the two delivery persons was very nice they assembled bed and take rubbish away with good way no scratches nothing.. I give 5 stars and much appreciated to delivery guy paramjit Singh and the lady was also too strong ..

January 15, 2022
Unprompted review
Rated 5 out of 5 stars

Can’t fault this company

Can’t fault this company. If you have to contact them, best use email, yes telephone and chat slow, but they answer to all my enquiries quickly and politely, via email.
Bought a divan ottoman bed and is brilliant. Arrived well packed and the delivery driver call me 1 hour before arriving. He deliver bed to my door and was very helpful and polite.
We have been using bed for a month now and is really comfortable, putting it together was very easy and looks great in the bedroom.
Price competitive, compare with other well known furniture suppliers and good quality.
I would recommend this company to anybody.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

A big big thank you….

Just had our 2 divan beds delivered by Zamir and Charlie. What polite helpful and quick chaps they are.
I would like to thank them again for all their help.
Tea and mince pie didn’t seem a good enough reward.

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

Divan Beds. From ordering to receiving my goods…

From ordering to receiving my goods everything was clear and plain sailing. Delivery dates were kept, even on a Sunday! Delighted with my purchase so much so that I bought another bed for a third bedroom. Great quality at great prices. Bed and mattress were for a spare bedroom so didn't want to spend a fortune. The bed was easy to put together with instructions clear and precise. Would not hesitate to recommend buying from Divan Beds to friends and family. Also, the delivery people were friendly and helpfull.

December 10, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid, at all cost

So they decided to reply my review after nearly 4 months and ask through trust pilot to give my order number so if I don't reply than they flagged up and try to remove my review or used there so called template reply as the busy period for sale is coming up and they want to boost up their star ratings.
Just again , if you want to reply than refund me my £95 even when I sent back your product in original packaging without opening it. Trading standards states full refund if it's not used or open. Your all other reviews with 4 or 5 star you are not going to dispute it. Your all reviews subject has repetitive adjectives like beautiful, excellent,good. I doubt it all reviewers have limited vocabulary .

December 6, 2021
Rated 5 out of 5 stars

Excellent services

Excellent services, bed is good and simple to set up. Customer service is 1st class. My delivery man Paul, was superb. Would highly recommend them.

November 27, 2021
Unprompted review
Rated 1 out of 5 stars

This is as honest as can be

This is as honest as can be. WARNING DO NOT WASTE YOUR MONEY. Uncontactable, Tel number doesn't answer. Supplies very very poor quality items. Abrupt, unhelpful, and all contact is only available through email call centers. If you require poor quality, terrible service and a long wait with refund charges then this is the company for you.

November 26, 2021
Rated 5 out of 5 stars

Brilliant service from ordering to…

Brilliant service from ordering to delivery . The bed and mattress I purchased are excellent value for money and honestly the most comfortable bed I’ve ever had . Looks expensive too . Very pleased with purchase !

October 29, 2021
Unprompted review

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