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Welcome To Divan Bed Direct, We Have The Largest Range Of Divan Beds & Mattresses All Available With Fast And Free Delivery To UK Mainland. With Flexi-Pay Options, We're Able To Provide Whatever You Need, Shop The Range Now!!
31-33 Branch Road, WF17 5SB, Batley, United Kingdom
3.9
19 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I had a great experience with Divine Bed Direct.
Great communications
The delivery was first class
The quality of my headboard is so comfortable and pleasing on the eyes as it looks so nice.
Reply from Divan Bed Direct
Hi Helen,
Thank you very much for your review!
Great service for my order of two headboards delivered on time and well packaged the quality is very good and colours are lovely they are not big and fancy but just what I wanted
Reply from Divan Bed Direct
Hi Mrs Marion,
Thank you very much for your review!
Excellent communication and delivery very fast and efficient. Great mattress and very impressed.
Reply from Divan Bed Direct
Hi Tamara,
Thank you very much for your review!
Your blurb stated fast and free delivery 3 to 7 working days. It arrived day 9 with no previous, useful updates.
Reply from Divan Bed Direct
Good Afternoon,
Thank you for your review.
Our delivery times for headboards are usually 3-7 working days however as the easter bank holiday was in between that's what resulted in it taking 9 days in total however overall the item was still delivered within the 3-7 working day delivery timescale.
Kind Regards
Charley
Customer Experience Manager
Reply from Divan Bed Direct
Thank you for your review!
A good bed for the price and was just as I had ordered. Only problem was that they forgot the mattress in the first delivery so that lead to a night on the sofa as I had got rid of my old bed when they said they were delivering the new one ! The company did rectify it very quickly though and the mattress arrived at 9am the next morning so cannot really complain and these things can happen.
Reply from Divan Bed Direct
Hi Elizabeth,
Thank you for your review.
Once again we are very sorry for the issue with your delivery. There was an internal issue with our courier partner which resulted in the unfortunate delay in delivery of part of your order.
We hope you enjoy your new bed!
Kind Regards
Charley
Customer Experience Manager
I actually thought I had got scammed by this company as after purchase and confirmation email I heard nothing else for 10 days. I tried phoning (to answer msg) tried emailing to ask for updates but no answer. I then read the trustpilot reviews and panicked.
To be fair I did receive my bed base 12 days later but I nearly ordered another one off another site.
Really they need more communication with the consumer as I was totally convinced I’d been scammed.
Love the new mattress, quick and easy delivery. Would highly recommend
Reply from Divan Bed Direct
Thank you for your review!
No response from anyone at this company, I'm sure it doesn't exist! Terrible service, stay clear! I'll be doing a charge back, thankfully I purchased on a credit card
Reply from Divan Bed Direct
Hi Esther,
We're really sorry you weren't happy with the service. We can see that the item was delivered within the advertised delivery timescale.
We are always looking to improve so we will take your feedback on board.
I hope that the quality of our products will have you as a life long customer at Divan Bed Direct.
Kind Regards
Management
Divan Bed Direct
Reply from Divan Bed Direct
Thank you for your review!
Hope you enjoy the mattress!
Quick delivery and a very comfy mattress. Mattress was delivered to our bedroom so that saved the hassle of taking it upstairs. 5 stars all round
Reply from Divan Bed Direct
Thank you for your review!
We’re glad to hear you’re happy with the service and the product!
The most comfy mattress ever!
I previously spent £1200 at bensons for beds but the one from Divan bed direct is miles better and less than half the price!
Can’t recommend them enough!
Reply from Divan Bed Direct
Thank you for your 5 star review!
complete scam of a company. I ordered from them in error instead of Divan Base Direct (which is a good company).
They will take your money and send you one confirmation email, then they are uncontactable. I'm in the process of trying to retrieve my money.
Be warned and stay clear..
Reply from Divan Bed Direct
Hi,
We're very sorry for your poor experience.
As of this year Divan Bed Direct has been taken over by a family owned sustainable manufacturer.
We do hope you will give Divan Bed Direct another chance sometime in the future and we can deliver an outstanding service to you.
Kind Regards
Divan Bed Direct Management
The company does not exist. Ordered a bed, then only received one email for the order, that was July 29th, the company are not contactable, I have left numerous messages on their “answer machine” sent emails to their “customer services” for updates. And have heard nothing. Stay clear. This is a scam.
Reply from Divan Bed Direct
Hi,
We're very sorry for your poor experience.
As of this year Divan Bed Direct has been taken over by a family owned sustainable manufacturer.
We do hope you will give Divan Bed Direct another chance sometime in the future and we can deliver an outstanding service to you.
Kind Regards
Divan Bed Direct Management
Bought a bed on July 19th 2023.
Waited and waited.Rang 3 times left message no reply.Emailed and used contact form no reply.Obviously scammers.
Contacted Trading standards they have had a number of complaints so are looking into it.
Luckily bought with credit card so money may be returned.You should be ashamed of yourselves.
Reply from Divan Bed Direct
Hi,
We're very sorry for your poor experience.
As of this year Divan Bed Direct has been taken over by a family owned sustainable manufacturer.
We do hope you will give Divan Bed Direct another chance sometime in the future and we can deliver an outstanding service to you.
Kind Regards
Divan Bed Direct Management
Apologies, I had a bad experience with a very similarly named company and have now realised I was incorrect. I'm sure Divan Bed Direct are lovely, it is Divan Base Direct who I am unhappy with.
Reply from Divan Bed Direct
Good Morning Martin,
We have no record of any purchase made by you, please can you revisit your order confirmation and ensure you leave feedback for the correct company.
Kind Regards
Divan Bed Direct
Love our new bed and the delivery guys were amazing!
Reply from Divan Bed Direct
Thank you for the 5 star review!
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