Poor service. No response to complaint email, so no resolution.

Very easy to find items and staff are very helpful and friendly

Plenty of help available when needed.Staff and they're help goes above the norm.

Didn’t get the complete order. Rang customer service didn’t realise it was a call centre based in a different country. Very hard to understand the conversation. Item was to be here on March 12. Still waiting on refund.

Absolutely woeful delivery service. Placed an order a 9 days ago, still yet to get the items delivered.

The delivery person came to the door, waited 30 secs and before I could come downstairs tried to leave, apparently because i hadn't answered the door fast enough. He claimed he couldn't deliver the items as he had "closed" the delivery option (whatever that meant) in his tracking app.

Still waiting for another delivery attempt despite being promised a maximum wait of 48hrs (4 days ago).

Now the customer services are claiming it will take 2 more days, as there are still missing items to be delivered from the depot to the delivery firm

Everything was easy to work and I walked away with my item at a good price

Promised first purchase discount didn't work online

Always great service from staff and very pleasant always

Great product, just what is needed.

Nearly 3 months waiting for paintbrushes and sheets. Left up to 8 enquiries about the order's status. Had to threaten with the small claims court and link to a citizen's information page on deliveries to finally get a refund.

IF THEY DON'T DELIVER AFTER 2+ WEEKS APPLY FOR CASHBACK FROM YOUR BANK - DON'T WASTE YOUR TIME CONTACTING THEM.

Ordered a kitchen and it arrived on the date it was supposed to within 5 weeks, the main reason I am giving 5 stars is that all the correct parts were included and correct sizes witbout damage, for over 100 items. The design on the kitchen was helpful in store and the quality of the doors is fine.

Great job 👏 always good and friendly staff Notting is a problem

I had ordered Imandra bathroom furniture in December 2025. Later bq contacted me to tell it is out of stock and i need to wait. I agreed to wait. Finaly it was delivered in February 2026 with one piece of furniture missing. Was told by customer service the picture and description of furniture on BQ site was incorrect. ??? Thought ok mistakes happen but still will get a missing piece. Finaly after a long wait of customer service response found out i will not. So i have to return it or keep it as it is. It is on the wall in my bathroom already and I paid for fitting it while waiting for their response. So very very disapointed and would not recomend or pls think twice before buying from there.

Goods we delivered as promised but goods arrived with no packaging and some minor damage

Absolute shocking the way they delivered my timber panels lumps broke out scratched up and black paint spilled all over them a pure joke and then wouldn’t post my review because they didn’t like how I wrote the truth won’t be shopping there again

Couldn’t recommend Maurice higher for a kitchen design. We’re moving to a new build house in Waterford and a local luxury designer brand were the recommended vendor for our development. After meeting with the luxury designer we decided it wasn’t for us and we shopped around. We went to Maurice with a slight idea of design in mind and with Maurice’s help we ended up with even more than we could have imagined. From the perfect aesthetic for our chosen style to smart storage and effortless flow through the kitchen, Maurice helped us create our ideal and dream kitchen. Even when it came to some hiccups with the install, which had absolutely nothing to even do with Maurice, he still had everything resolved within days for us. He answered all of our questions and gave us plenty of options to expand our vision, without overwhelming us. He was always in a fantastic mood, he was great craic and so easy to chat with. A complete gentleman who’s fantastic at what he does. Super grateful for him!

All the help you get to find what you're looking for really friendly staff

Just ring to customers service it is 18.march 17.08pm asking for help about my delivery on the other side someone answer my phone call sound like totally drunk or unresponsible person asking me personal question about my phone and my details after I answer his question try to ask him 7 times for his name nothing completely blank me this is inappropriate action from your company which IAM not Gona tolerate I hope your management find who this person is and sorted out this situation. Absolutely disrespectful person working for your company! Regards juraj Adamec