DIY E-Liquids Reviews 121

I ordered on the 23rd March and on the 25th of March i saw the staus of my order said it had been shipped. Today after still not recieving my order i checked on Royal Mail tracking and it said they were waiting to recieve the package from DIY E Liquids. I contacted DIY and was told i hadn't verified my age, i was never asked to do so. They also claimed i did'nt respond to an email asking me to verify, I never got sent one! Yet they took my money and supposedly sent the package? Yeah...doesn't add up does it? I requested a refund, which they agreed to. I hope i don't have to go through my bank like others seem to have done. Avoid!

Worst ever experience and products, 4 items out of the 8 same product missing, the rest of them literally tasted like they were burnt! Absolutely disgusting.

Ordered on Friday morning , didn't get it till Wednesday,slow delivery considering I spent over 50 pounds, also everything was rammed into a thin cardboard envelope, all the boxes were bashed and opened due to being so packed in and tight .

Never ever order from here!

They claim they shipped my order over a week ago. Nothing so I emailed them, they tell me that I didn't complete the age verification thing. But they took my money food me out was on the way. I had to chase them. Terrible service. Avoid at all costs.

It’s been a week and I haven’t received my order!!!!!!
Nobody picks up the phone I have been calling relentlessly !
Won’t be ordering from here again !
I want my money back asap!

Firstly, this is a company I have been using for my vape products for over 5 years, during the time I have been buying my supplies, as I make my own juice too. They have gone from strength to strength, the flavours are a world away from what we all used to be happy with, now though, I can state 100%, everything I buy from here, is worth the money and is worth the wait to get your delivery and get vaping. Their vape flavourings are amongst the best I’ve ever tasted. This shop keeps up with the trends but still caters for the oldskool vapers too. Always check the deals section for some amazing money saving buys and their own range of juices and concentrates are world class.

Resolved a complaint with me and agreed to provide a full refund for my items, despite the damage to my items being caused by Royal Mail. Fantastic service.

They’ve lost my order. Emailed and completed multiple contact forms. No response. Don’t use them ever.

I have ordered from these people a few times never had a problem, a few alternative products sent instead of the ones I ordered at times. However this time I ordered 4 7000 puff vapes. I did not tick to send alternatives if they were out of stock, which they were not on their website. Order arrived today and they sent me 0% nicotine ones as a alternative, feeling ripped off.

Really surprised at the negative reviews. Ordered my first product for next day delivery. It didn't come up as posted,so contacted customer service. They said "If it doesn't come by the next day,we'll reimburse you next day delivery". Problem with Royal Mail tracking it came as promised. Really happy,great value products,will order again soon! 😄 Order number 129408

Ordered online last weekend. They messaged me on Monday to say Mr Blue wasn't in stock and asked me what I'd like as a substitute. It all arrived today (including my substitute) Thank you :) I will buy again from here again

I always order off here my last order was wrong i have emailed 3 times and rang no reply seriously disappointed

I was a bit nervous to use this company due to the reviews here. However I placed my order online on Friday the 2nd June and my vape arrived today on the 7th June. I got what I ordered and its working fine - a little slower than using some companies, but I would still recommend using them

Ordered on the 20th of may 2023 heard nothing until the 23rd with a "has been dispatched" arrived today 25th of may and honestly I've never seen such shoddy packaging I ordered 25 empty 60ml bottles and a new geekvape pod system, these were for lack of a better explanation thrown in a box together no packaging for the bottles and the box seems to have seen better days I'm just lucky only a few of the bottles were damaged in transit, will not be ordering from this company again, and I advise you if you want to order don't order anything expensive as it will probably arrive damaged.

Very disappointed with this company, will avoid using in future 😕 they sent me substitutes, even though there website did not mark items out of stock like other websites, and then said that I ticked a box that said I would take substitutes, which I did not tick and saw no notice that said un tick/or agree to terms.
What really baffles me is that if you knew there was no stock why not mark on website as out, so that I could of gone somewhere else.
I paid £5.00 for it to be delivered, the girl on the phone was not helpful at all.
Also to return and get refund I would have to pay postage again and lose more money. WILL NOT BE USING THEM AGAIN !!!!!!!!!!!! AVOID THIS COMPANY !!!!!!!!!!!

DO NOT TRUST THEM
I ordered my items arrived but never worked I sent the 5 emails asking what I should do, I’ve gotten no response what so ever.
Anyone reading this and knows a return address I can send them back to it would be greatly appreciated

Fast service product was on time when I got hold of the company I got an instant response my other half also ordered and got there delivery very quickly two happy customers

PLEASE STAY AWAY , PLEASE PLEASE DO NOT USE THEM , there’s so many good efficient vape companies online , this is the WORST of THEM ALL

Second time items missing!! Emailed several times nothing! I would go elsewhere vape and go cheaper and better!! You have been warned!

Been waiting over a week for order.
Not replying and phone number rings till you have to leave message.
Edit((Did just manage to get through to a 'female' whom stated it must have got lost (even though only a label has been created on account -not dispatched etc) she claimed she would arrange a replacement - apparently.. time will tell!! If it arrives I will mod this review-
My order finally came through!!
Long wait, but product were ok and all accounted for.
Honestly tho save yourself the hassle and go elsewhere 🤦🏼‍♂️