DJI shipped my Avata 360 with RC2 and fly more package quick and now I am reading up and will have the Maiden flight sometime tomorrow. I think the 360 degree view will be great to chase model airc... See more
Company replied
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Review summary
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Based on these reviews
My overall experience purchasing from Djiusa has been fantastic. The shipping was incredibly fast, and they were very helpful if I had any questions. I genuinely hope that everything gets resolved wit... See more
My drone arrive new as promised in two days,no broken seals no used product, all in all I had a wonderful experience from the junk. The prices were better than Amazon and other website. It just made... See more
Company replied
Don't believe the people on the facebook groups claiming this website/seller is a scammer as they have this confused with Dji -us.com. Purchased from here thinking it was the same DJI website I bought... See more
Company replied
Company details
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.5
Excellent
84 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
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Eazy an discounted price made it worth…
Eazy an discounted price made it worth buy I m still waiting on the drone though hopefully will b here soon
April 17, 2026
I received what I paid…
I received what I paid for.!!!!!!!!!🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️
April 15, 2026
What I thought was a sketchy site…
What I thought was a sketchy site turned out to be legit. I ordered my DJI Mini 5 Pro Saturday April 11th and it showed up when they said it would. Today on the 16th. Everything came in the box like it should and I updated my drone and now I can't wait to start flying and taking amazing photos and videos. (got to let the batteries charge)
April 16, 2026
Unprompted review
DJI USA Is legit!!
DJI USA Is legit got my DJI Mini today in the mail Shipping is very fast can’t wait to fly!!
April 16, 2026
Unprompted review
Extremely Poor After Purchase care
When I received my Avata 360 with RC 2, the RC 2 touchscreen was unresponsive. I've charged it fully, updated firmware, refreshed firmware and did a hard restart several times. I did troubleshooting with djiusa and with DJI. DJI agreed it is a faulty controller. djiusa's website says there is a 30 day guarantee but they will not replace the controller. I have worked with them for the past 3 days and the only thing they will do is take it back and send it back to DJI. DJI won't take returns on the Avata 360 from the U.S. yet. So now I am stuck with a drone that I can't fly. Don't purchase from djiusa.com, they are NOT DJI, it is a company from Hong Kong.
April 16, 2026
Unprompted review
My order shipped quickly
My order shipped quickly. It appears to be new, legit DJI. They lose 1 star because the rewards are BS. I have to spend at least $500 to apply my rewards points. Lame .
April 9, 2026
It has never shown up
It has never shown up. Tracking information said it was returned to DJI because of Hazardous Material leak. We were hoping to have that by this weekend to use for a special job but I guess that won't happen now. We are still waiting for DJI to reach out and tell us when we should expect to receive the drone.
April 12, 2026
Reply from Djiusa
Thank you for letting us know about the situation. We sincerely apologize for the delay in receiving your expected package due to an unexpected issue during shipping.
Please rest assured that we take this matter very seriously. We will also proactively contact you with further updates and the expected delivery timeline.
-djiusa.com team
Very good communication through phone…
Very good communication through phone and email. Price also good.
April 13, 2026
the avata 360 is great!
the avata 360 is great!
it just took forever for ups to deliver it, I didn't get it till last night.
April 9, 2026
Ordered the Avata 360 and it showed up…in perfect condition.
Ordered the Avata 360 and it showed up in 4 days. Was a bit skeptical about ordering from an unknown site but I will now order stuff again. 👍 Ty.
April 9, 2026
Great service
I am ordering my 1st drone, and have had many questions. The team has helped me solve all questions. I know more will come and I trust the team here has my back.
April 12, 2026
My overall experience purchasing from…
My overall experience purchasing from Djiusa has been fantastic. The shipping was incredibly fast, and they were very helpful if I had any questions. I genuinely hope that everything gets resolved with the FCC, and that DJI products don’t get banned in the USA because nothing comes close to their quality.
April 11, 2026
DJI.. great service, support , and they manufactured the best drones
DJI shipped my Avata 360 with RC2 and fly more package quick and now I am reading up and will have the Maiden flight sometime tomorrow. I think the 360 degree view will be great to chase model aircraft at my r/c club.
DJI designs awesome drones for both consumers and industry. Hopefully the USA Feds will realize there is nothing nefarious about them and they are just drone nerds designing and manufacturing drones for nerds. Even though we come from different countries with different backgrounds we have one thing in common. We like building, configuring, and flying drones. If you want to get into the hobby I would highly recommend a DJI
April 8, 2026
Reply from Djiusa
Friend, I am glad to see your sharing; We are committed to providing DJI products to everyone, allowing them to enjoy the fun brought by technology;
--djiusa.com
Great quick experience online!!
April 10, 2026
Easy order
Easy order, great price! Product was at the top of my list, so it was a no brainer for me.
April 10, 2026
Great purchasing experience
Great purchasing experience. Exceptional website that is informative and educational for a first-time drone buyer. Well done!
April 1, 2026
Reply from Djiusa
Wishing you a pleasant day; Enjoy your drone flight.
--djiusa.com
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