We received outstanding service at the Sofacompany store in Lyngby. We were assisted by Kasper, who was incredibly kind, patient, and helpful. His extensive knowledge made it easy for us to choos... See more
Company replied
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See what reviewers are saying
Visited Sofacompany Lyngby for a Sofabed. Mattias and Amallia were very helpful and supportive. Fantastic service. Although we didnt go ahead with a sofabed there, we did buy a dining bench (got a dis... See more
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We ordered a custom armchair from SOFACOMPANY and couldn’t be happier! Even though the 12-week wait for a custom piece felt long, it was absolutely worth it — the quality, comfort, and craftsmanship a... See more
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I've been in the office a couple of times because I was choosing my sofa. The girl at the store was incredibly helpful and friendly. She really helped me understanding what I wanted by asking question... See more
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Company details
About SOFACOMPANY Danmark
Written by the company
SOFACOMPANY | dansk design til en fast lav pris
Hos SOFACOMPANY designer vi selv vores møbler og sælger dem direkte til dig. Det betyder færre stop på vejen, bedre priser – og møbler, der er bygget til at holde til lidt af hvert. Derfor giver vi også 10 års garanti på alle vores møbler.
Over 8.000 af vores kunder har anmeldt os her på Trustpilot, og vi er stolte af vores høje stjernescore. Vi læser og svarer på alle anmeldelser – fordi vi lytter, og hele tiden stræber efter at give dig den bedst mulige oplevelse, når du køber møbler hos os.
Uanset om du shopper online eller besøger os i vores butikker, glæder vi os til at hjælpe dig med at finde din næste sofa.
Hos SOFACOMPANY designer vi selv vores møbler og sælger dem direkte til dig. Det betyder færre stop på vejen, bedre priser – og møbler, der er bygget til at holde til lidt af hvert. Derfor giver vi også 10 års garanti på alle vores møbler.
Over 8.000 af vores kunder har anmeldt os her på Trustpilot, og vi er stolte af vores høje stjernescore. Vi læser og svarer på alle anmeldelser – fordi vi lytter, og hele tiden stræber efter at give dig den bedst mulige oplevelse, når du køber møbler hos os.
Uanset om du shopper online eller besøger os i vores butikker, glæder vi os til at hjælpe dig med at finde din næste sofa.
SOFACOMPANY | Dansk design - direkte til dig
Written by the company
Contact info
Selandia Park 1, 4100, Ringsted, Denmark
- 71 99 54 99
- info-dk@sofacompany.com
- dk.sofacompany.com
4.8
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SOFACOMPANY Danmark
Hi Rachad,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your sofa!
The best greetings
Cæcilie,
Customer service, SOFACOMPANY
Good experience
January 15, 2024
Reply from SOFACOMPANY Danmark
Hi Lauren,
Thank you very much for the wonderful 5 stars.
We are so happy that we have lived up to your expectations and that you have experienced good service all the way around - that is the dream.
We look forward to seeing you again another good time, and hope that you enjoy your new SOFACOMPANY furniture until then.
Best wishes,
Lone, SOFACOMPANY
Tak til Alex for en super god…
Tak til Alex for en super god rådgivning. Og tak for hurtig levering på et afbud!
January 7, 2024
Unprompted review
Reply from SOFACOMPANY Danmark
Kære Michael.
Tusinde tak for din anmeldelse!
Jeg har sendt rosen direkte videre til Alex fra showroomet og er sikker på at den varmer i disse kolde dage :-)
Håber du er blevet glad for dit nye SOFACOMPANY møbel.
De bedste hilsner
Priscilla - Kundeservice SOFACOMPANY
Service provided by the personnel!
The service provided by the personnel at the showroom in Copenhagen was really great. Amalia did a fantastic job by being very helpful, cooperative and polite at the same time, answering all of our questions. We definitely recommend the place for whoever is interested in buying furniture for his/her living room.
January 14, 2024
Unprompted review
Reply from SOFACOMPANY Danmark
Dear Ilias.
Thank you so much for this 5-star review!
I am so glad to hear that you are happy with the service from our dear Amalia and the couch itself. We hope to see you again soon.
Have a great day.
Best Wishes,
Priscilla - Costumer Service, SOFACOMPANY
Excellent service at Cph store
Excellent service from Amalia at the Copenhagen store. She assisted with model selection and fabrics. Very friendly and helpful.
December 4, 2023
Reply from SOFACOMPANY Danmark
Hi Ruben!
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your new furniture.
Wish you a Merry Christmas!
The best greetings
Priscilla T. Lam Customer service, SOFACOMPANY
__________________________________
Reply from SOFACOMPANY Danmark
Hi Eo.
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your sofa!
The best greetings
Priscilla Lam SOFACOMPANY
Nice desing and very helpfull staff
The experiene in the Shop was very good. Nice people. They advise in agood way and help us showing different options.
November 10, 2023
Reply from SOFACOMPANY Danmark
Hi Graciela,
Thank you so much for your review and the 5 amazing stars.
We are so happy to hear that you had a good experience in our showroom - we aim to give the best service everytime.
I hope that you are loving your new Paula sofa and Alma chair, and that we may continue to bring you beautiful furnitures and a 5-star service in the future.
Best regards,
Therese Hildebrand, SOFACOMPANY
High quality furniture and lovely customer service
I am a recurrent customer and every time the high quality and design does not disappoint. The customer service very flexible and helpful and delivery was very fast.
November 14, 2023
Reply from SOFACOMPANY Danmark
Hello Alexandra,
Thank you so much for your review and your 5 stars.
We are so happy to hear that you love our products, and that you think our customerservice is helpful. We aim to give the best service everytime. Thank you for choosing us, we really appreciate that. I hope that we may continue to bring you beautiful furnitures and a 5-star service.
Best regards,
Emma
Customerservice assistent, SOFACOMPANY
Poor Quality Product
We ordered a couch, specifically the "Emma, 3 person sofa", received it and started to use it as normal. Within the 1st week, the fabric on the seat portion of the cushion started to rotate around the cushion causing the whole cushion to drag and droop over the edge of the couch. We remedied this by unzipping the fabric on the cushion and manually rotating the fabric around the foam to fix the issue. We thought this was just something that would happen after the 1st usage. However, this happened on a weekly basis.
After contacting Sofa Company and dealing with their support, they sent our an upholsterer to take a look, and he confirmed that it will continue to happen, even after doing some modification to the product.
After contacting support again, we were informed that this is normal behaviour of the product, to sag and deform after typical use. We were a gift card to the value of the couch so that we could purchase a different couch if we wanted, and that we need to return the current one we have. This solution would be fine, if we wanted a different couch. We however want the current couch we have, just not to look the way it does after a single week of usage. There is clearly a product fault which is not being acknowledged or fixed. Makes us (the customer) feel that we are being unrealistic when contacting support.
TL:DR. Product quaity terrible, support recieved but not acknowledging poor product quality
November 14, 2023
Unprompted review
Reply from SOFACOMPANY Danmark
Dear Marc.
Thank you for taking the time to write a review. I appreciate your feedback, and I'm very sorry to hear you had a bad experience with the quality.
I am not able to look into this for you, due missing order number, so I would love to hear from you. Please update the review with order id, and I will look into this.
I apologize for any inconvenience or disappointment this may have caused.
Best regards
Katja, Customer Service Manager
SOFACOMPANY
We are very satisfied with our sofa
We are very satisfied with our sofa. Compared to the other offers on the marked we got a very good deal for the money given. The whole process went as promised, we were informed and guided through it. Can 100% recommend it to the others!
October 31, 2023
Reply from SOFACOMPANY Danmark
Hi Jeanne,
Thank you so much for your kind words og 5 stars. We love those :-D
I'm so pleased to hear that you're satisfied with out furnitures. That's always what we're aiming for. Great to know that you felt that we guided you to your dream sofa.
Best regards
Emma - SOFACOMPANY
Super service
October 23, 2023
Reply from SOFACOMPANY Danmark
Kære Hanne.
Tusinde tak for din anmeldelse og ikke mindst de 5 stjerner.
Jeg håber du er glad for dit nye Sofacompany møbel fra os.
Rigtig dejlig dag til dig 😊
De bedste hilsner
Lone Jensen, Kundeserviceassistent, SOFACOMPANY
Great couch
Great couch, timely delivery. You have to assemble the couch yourself though, which wasn't what I understood in the store
October 11, 2023
Reply from SOFACOMPANY Danmark
Hi Claudio,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your sofa!
The best greetings
Therese Hildebrand
Customer service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hej Inge,
Tak for de fine 5 stjerner.
Det glæder os, at du har haft en virkelig god service hos os. Vi håber at vi kan give dig flere af disse i fremtiden.
Bedste hilsner
Lone Jensen,
Kundeserviceassistent, SOFACOMPANY
Love the quality of the couch
Love the quality of the couch, excellent service in delivery and friendly assistance in the shop. Also good price, value for money.
September 18, 2023
Reply from SOFACOMPANY Danmark
Hi Catharina
Wow, nice words and nice 5 stars you give us - thank you very much, it's very warm.
I'm sure the new couch look super beautiful with you.
Wish you a nice evening.
Best wishes
Lone Jensen
Customer Service, SOFACOMPANY
Unfortunately
Unfortunately, the additional parts (feet) for the footrest were missing upon delivery. Otherwise everything is good!
September 22, 2023
Reply from SOFACOMPANY Danmark
Hi Christian
Thank you for the great 4 stars!
We are sorry that something is missing from the sofa.
If you do not want to contact customer service on phone number +45 71 99 54 99 or via email at info-dk@sofacompany.com, we will be happy to help you, so that we can hopefully give you a 5-star experience.
I wish you a nice day
Best wishes
Lone Jensen,
Customer service, SOFACOMPANY
Very good service
September 12, 2023
Reply from SOFACOMPANY Danmark
Hi Marieme,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience. We hope to see you again soon.
The best greetings
Cæcilie Hartvig,
Customer service, SOFACOMPANY
Great quality sofa, speedy delivery
The sofa we ordered was on stock and it looked great on the website. Placing the order was really easy and we received all information about the delivery super fast afterwards. In fact the sofa was ordered on a sunday and it arrived on the tuesday, which was really nice.
We are very pleased with the quality of the sofa. It is comfortable and looks really great. Would highly recommend it to my friends.
August 29, 2023
Reply from SOFACOMPANY Danmark
Hi Kirstin,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your sofa!
The best greetings
Therese Hildebrand,
Customer service, SOFACOMPANY
Everyone was very responsive and we had…
Everyone was very responsive and we had no issues when wanted to return the couch
August 20, 2023
Reply from SOFACOMPANY Danmark
Hi Constanca,
Thank you so much for the 5-star review.
We are very glad to be able to give you a good experience. We hope to see you again soon.
Have a great day.
Best Wishes,
Cæcilie Hartvig,
Costumer Service, SOFACOMPANY
All items we wanted to buy were there
All items we wanted to buy were there, plus fast and careful delivery with nice provided customer service.
Armchair and table look amazing!
July 16, 2023
Reply from SOFACOMPANY Danmark
Hi Pavel,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your new SOFACOMPANY armchair and table!
The best greetings,
Therese Hildebrand,
Customer service, SOFACOMPANY
Really good service, quality and delivery
Really good service, advice and help at Sofacompany. The quality of our armchair is really good and the delivery was fully reliable. Never been that satisfied with any other furniture shop and delivery services :)
June 23, 2023
Reply from SOFACOMPANY Danmark
Hi Marion
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your new armchair!
The best greetings
Cæcilie Hartvig
Customer service, SOFACOMPANY
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