We received outstanding service at the Sofacompany store in Lyngby. We were assisted by Kasper, who was incredibly kind, patient, and helpful. His extensive knowledge made it easy for us to choos... See more
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Visited Sofacompany Lyngby for a Sofabed. Mattias and Amallia were very helpful and supportive. Fantastic service. Although we didnt go ahead with a sofabed there, we did buy a dining bench (got a dis... See more
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We ordered a custom armchair from SOFACOMPANY and couldn’t be happier! Even though the 12-week wait for a custom piece felt long, it was absolutely worth it — the quality, comfort, and craftsmanship a... See more
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I've been in the office a couple of times because I was choosing my sofa. The girl at the store was incredibly helpful and friendly. She really helped me understanding what I wanted by asking question... See more
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Company details
About SOFACOMPANY Danmark
Written by the company
SOFACOMPANY | dansk design til en fast lav pris
Hos SOFACOMPANY designer vi selv vores møbler og sælger dem direkte til dig. Det betyder færre stop på vejen, bedre priser – og møbler, der er bygget til at holde til lidt af hvert. Derfor giver vi også 10 års garanti på alle vores møbler.
Over 8.000 af vores kunder har anmeldt os her på Trustpilot, og vi er stolte af vores høje stjernescore. Vi læser og svarer på alle anmeldelser – fordi vi lytter, og hele tiden stræber efter at give dig den bedst mulige oplevelse, når du køber møbler hos os.
Uanset om du shopper online eller besøger os i vores butikker, glæder vi os til at hjælpe dig med at finde din næste sofa.
Hos SOFACOMPANY designer vi selv vores møbler og sælger dem direkte til dig. Det betyder færre stop på vejen, bedre priser – og møbler, der er bygget til at holde til lidt af hvert. Derfor giver vi også 10 års garanti på alle vores møbler.
Over 8.000 af vores kunder har anmeldt os her på Trustpilot, og vi er stolte af vores høje stjernescore. Vi læser og svarer på alle anmeldelser – fordi vi lytter, og hele tiden stræber efter at give dig den bedst mulige oplevelse, når du køber møbler hos os.
Uanset om du shopper online eller besøger os i vores butikker, glæder vi os til at hjælpe dig med at finde din næste sofa.
SOFACOMPANY | Dansk design - direkte til dig
Written by the company
Contact info
Selandia Park 1, 4100, Ringsted, Denmark
- 71 99 54 99
- info-dk@sofacompany.com
- dk.sofacompany.com
4.8
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is amazing
Customer service is amazing. I ordered a custom designed sofa in February, and unfortunately with shipping delays it wasn't going to arrive ahead of an unexpected move to a different country. Both Therese and Cecile have been wonderful helping me figure out a solution that meant I got to have a sofa. The in-store customer service was great too, really helpful and explains all the details and recommendations
May 11, 2022
Unprompted review
Reply from SOFACOMPANY Danmark
Hi Viciki
Thank you so much for your nice and great review! ⭐
We are so happy to have such a nice and good one notified despite the delays, we are happy that we found a good solution to it. Many thanks for the huge praise to our customer service and staff in the showroom.
I hope you have enjoyed your new SOFACOMPANY furniture 🌷.
De bedste hilsner,
Lone Jensen
Customer service / SOFACOMPANY
It just felt a pleasant experience all…
It just felt a pleasant experience all the way from the start.
It's at times daunting to make your mind on buying something that will stay with you for the next 10-15 ... many years!... but not this time!
The assistants in the showroom definitely made a difference, sorting out all doubts, and handling the conversation in English/Danish, which usually adds a little uncertainty to the occasion... but not this time!
I hope all my shopping adventures were this gratifying.
April 10, 2022
Unprompted review
Reply from SOFACOMPANY Danmark
Hi Balder
Then we can not be more proud 🤩!
Thank you very much for 5 stars and so wonderful a review.
How nice to hear that the whole experience has been good with us and that there has been good information.
I have passed on the words of praise to our showroom, because they really deserve it!
We look forward to giving you more great experiences in the future.
The best greetings,
Lone Jensen
Kundeserviceassistent, SOFACOMPANY
God betjening i showroom (kbh)…
God betjening i showroom (kbh) og problemfri levering. Super fin sofa og god pris.
February 18, 2022
Reply from SOFACOMPANY Danmark
Hej Jørgen,
Du skal have mange tak for din fine anmeldelse!
Hvor er vi glade for at høre at du har fået en god betjening i vores showroom KBH.
Vi er meget stolte af vores logisitk afdeling og vores chauffør, som yder så hurtig og problemfri levering.
Hvor er det skønt at høre at sofaen er taget i brug, og at du syntes den er super fin 😃
Vi glæder os til at give dig en lige så god oplevelse en anden gang, og håber at du får nydt din nye sofa.
De bedste hilsner,
Lone Jensen
Customer service, SOFACOMPANY
Very happy customer!
First of all it's been really hard to find a couch, due to the global manufacturing and delivery issues. Took me 3 months to find a suitable looking piece AND get a "yes, we can deliver". So of course I am over the moon happy to now have a beautiful, comfortable couch in my living room! From order to delivery 3 business days and the delivery guys were very punctual and had a friendly, cheerful service attitude. Thank you so much, everyone at SOFACOMPANY!
February 4, 2022
Reply from SOFACOMPANY Danmark
Hi Anne-mari
If we could give you 6 stars we would do it! ⭐
We could not be happier to get such a good review.
It's so wonderful to hear that everything is just perfect and that everything from advice to delivery was just as it should be.
We hope you get the most out of your new sofa and that we can provide just as good service another time.
Best wishes
Lone Jensen,
Customer Service Assistant, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Dina,
Good quality, reasonable price and quick delivery we can not be more proud! Thank you very much for your great review, it is only proud of.
It sounds like everything just played all the way through. I hope you have become super happy with your SOFACOMPANY purchase.
Best wishes,
Lone Jensen,
Customer Service Assistant, SOFACOMPANY
Notification of defect - great customer service
I have had an issue with a table bought at SOFACOMPANY (a defect). I reached out to their support and a supporter named Cille got back to me very fast and was so helpful. One week later we had the table replaced with a new one. Amazing customer experience!
January 7, 2022
Unprompted review
Reply from SOFACOMPANY Danmark
Hi Emilie,
5 stars and great customer experience.
We can not be more proud of that and say many thanks for your great review.
Although you have had some challenges with the table, but nice that a solution has been found.
We hope to give you more good experiences in the future.
De bedste hilsner,
Lone Jensen,
Customer service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hej Jasmin,
Sikke en stjerneregn - tusind tak!
Vi er også super glade for, at du havde en god oplevelse. Mange tak for at tage dig tid til at skrive en anmeldelse - det sætter vi stor pris på. Jeg håber at du får nydt din nye lækre Dane sofa i fulde drag.
Bedste hilsner
Cæcilie Hartvig
Kundeserviceassistent, SOFACOMPANY
Great sofa, great customer service
I was a bit stressed about buying a sofa online unseen. Well it couldn't be better. The sofa is fantastic. It was delivered earlier than expected. I was given plenty warning. The delivery guys were brilliant. Cannot recommend Sofacompany enough.
December 22, 2021
Reply from SOFACOMPANY Danmark
Hi Iain,
Thank you so much for this 5-star review. I am so glad to hear that you are happy with the service and the couch itself, and hope to see you again soon.
Wishing you a merry Christmas and happy New Year.
Best Wishes,
Cæcilie Hartvig,
Kundeserviceassistent, SOFACOMPANY
Brilliant service and goods.
December 12, 2021
Reply from SOFACOMPANY Danmark
Hej Erzsebet,
Brilliant service og 5 stjerner, det skal du have tak for!
Hvor er det dejligt at høre at servicen lever op til din forhåbninger!
Vi håber du får brugt dit Sofacompany møbel og vi glæder os til at give dig en ligeså god service næste gang.
De bedste hilsner,
Lone Jensen
Customer service, SOFACOMPANY
I ordered Nelson Legion Blue couch from…
I ordered Nelson Legion Blue couch from SofaCompany and received it within a week. They even offered to deliver it on Sunday which worked best for us.
Its now been 2 days and I loved the quality of the fabric and the foam they use.
Customer care is well responsive and very helpful.
Thanks Sofacompany. :)
November 22, 2021
Reply from SOFACOMPANY Danmark
Hi,
Thanks for the 5 stars and great words.
How nice to hear that you have had a good experience with us.
It's great with fast delivery!
We hope to give you more good experiences in the future.
The best greetings,
Lone Jensen
Customer service / SOFACOMPANY
Super service
November 19, 2021
Reply from SOFACOMPANY Danmark
Hej,
Tusind tak for din anmedelse.
Det glæder os at du har haft en super service hos os.
Vi håber på at kunne give dig flere af disse i fremtiden.
De bedste hilsner,
Lone Jensen
Customer service / SOFACOMPANY
Superfin betjening og levering.
November 17, 2021
Reply from SOFACOMPANY Danmark
Hej,
Hvor er vi glade for din fine anmeldelse.
Super betjening og levering er lige præcis det, vi stræber efter - så tusind tak for anerkendelsen. Vi glæder os til at give dig en lige så god oplevelse en anden gang, og håber at du er blevet super glad for dit nye møbel.
De bedste hilsner,
Lone Jensen
Customer service / SOFACOMPANY
Great service!
November 15, 2021
Very helpful
The website was down but I got help by e-mail to place the purchase order. Very quick responses and smooth delivery.
November 7, 2021
I had some issues with the quality of…
I had some issues with the quality of the sofa, where it the seams were out shape and it was uncomfortably hard. They were quick to suggest some remedies for it but after two months it was still the same. To make it all worst, it started to squeak in less than two months.
The customer service at sofa company was really helpful all along and finally they offered a choice for either getting a refund or exchange of the product, when things didn’t work out. The process of refund also went super quick and smoothly.
I know other people who have products from sofa company and are happy with it. So I am considering this a fail in their quality control or maybe a design issue with the sofa that I got.
October 29, 2021
Unprompted review
Reply from SOFACOMPANY Danmark
Hi Mehdi,
Thank you so much for the five stars - despite the problems with your sofa! I am so glad to hear that you are happy with our customer service, and hope to see you again soon.
Best Wishes,
Cæcilie Hartvig,
Kundeserviceassistent, SOFACOMPANY
God kvalitet og hurtig levering
October 8, 2021
Reply from SOFACOMPANY Danmark
Hej
Mange tak for den fine anmeldelse.
Det betyder meget for os, at kunne tilfresstille vores kunder på bedste vis, så det glæder os meget, at du har haft en god oplevelse.
De bedste hilsner,
Cille Elbæk
Customer Service, SOFACOMPANY
Great service and product
Super happy with my new sofa. Delivery was delayed but I was updated by email all the way.
October 2, 2021
Reply from SOFACOMPANY Danmark
Hi Inma,
Thank you so much for the five stars - despite a bit delay! I hope that you are enjoying your SOFACOMPANY furniture!
Best Wishes,
Cæcilie Hartvig,
Kundeserviceassistent, SOFACOMPANY
Jeg tager mig tid til at skriver denne…
Jeg tager mig tid til at skriver denne kommentar, skifte til engelsk dog: The in store experience was very good, also your driver was very nice and helpful. 5 starts until there. But from the moment I had a complaint things where less then optimal. First of all I had a personal contact with the driver who I called and who seemed willing to pick the damaged good up again. Instead he needed to call you and then I needed to write a complaint etc. I think there would be an idea to enable your drivers to take damaged goods back, if you can see that they are damaged during unloading. Second: The fact that you did not take it back, because it was not an essential damage leaves me with a bad taste. Who likes to buy something for relatively much money and then get some damaged goods. No matter how significant it is. Think about yourself and when you buy new furniture. And last and probably the worst, the e-mail I got from your service was really rude. Please think about acknowledging the fact that I as a customer just had a really emotional experience. I was so much looking forward to the delivery and then it is damaged and all I get is a note that the damage is not essential. What about at least feeling sorry, or even better give options. As a global CX expert I sincerely hope you will take this feedback serious.
September 27, 2021
Reply from SOFACOMPANY Danmark
Hej Ulrike.
Tak for din anmeldelse og feedback på din købsoplevelse.
Vi værdsætter altid feedback fra vores kunder, også kritik. Kun på denne måde kan vi forbedre vores service og kvalitet. Betræk/bundstoffet i bunden af møblet er desværre ikke reklamationsberettiget- dette har ikke nogen betydning for møblets brug og vi anbefaler at du fjerner dette. Jeg er dog rigtig ked af situationen og vi vil gerne finde en god løsning sammen med dig. Jeg håber du vil kontakte os på info-dk@sofacompany.com så vi kan sikre du går herfra med en god oplevelse.
Vi glæder os til at høre fra dig.
Ønsker dig en skøn tirsdag.
De bedste hilsner
Katja Riishøj
Kundeservicechef, SOFACOMPANY
Great service
Great service. We are very happy with the sofas we have purchased, great value for the quality.
September 19, 2021
Reply from SOFACOMPANY Danmark
Hi Charles
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your sofa!
The best greetings
Cille Elbæk
Customer service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Davy
Many thanks for the great 5 stars. We are very happy about that!
We hope to be able to provide just as good service another good time, and that you have become super happy with your SOFACOMPANY furniture.
Bedste hilsner,
Lone Jensen,
Customer Service, SOFCOMPANY
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