I had other internet supplier before..... Now I have Dktv for many years..... I'm satisfied 100%!! I never had problems with connection or kundeservice..... Always they are nice and helping..... Dktv... See more
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See what reviewers are saying
Months of excuses why they won't dig the cable in to our house. Latest one being that they are only willing to use a digger even though no other property around us had a digger. They have even suggest... See more
Company replied
Staff were very friendly in helping out but à lot of time could have been gained if they had identifiéd immediately that our modem had not been set up
Company replied
The connection is great, setting up is really easy. The only problem - hard to understand how to pay for the service. Billing information by email would be a lot better.
Company replied
Company details
About DKTV
Written by the company
Over hele landet samler vi folk om stærkere løsninger. Både i egne rækker, i foreninger, i erhvervslivet og inden for det offentlige.
Når flere går sammen, får alle nemlig mere, end de kunne alene. Derfor er vores motto ’stærkere sammen’.
Store værdiord er ikke os. Til gengæld er der tre ting, vi gør en dyd ud af, og de er nede på jorden, ligesom vi er. Vi gør det ordentligt, vi gør det nemt, og vi gør det sammen.
Det handler nemlig alt sammen om at være en del af et fællesskab, og det forpligter. For selvom vi arbejder med teknologi, er vi til for mennesker.
Når flere går sammen, får alle nemlig mere, end de kunne alene. Derfor er vores motto ’stærkere sammen’.
Store værdiord er ikke os. Til gengæld er der tre ting, vi gør en dyd ud af, og de er nede på jorden, ligesom vi er. Vi gør det ordentligt, vi gør det nemt, og vi gør det sammen.
Det handler nemlig alt sammen om at være en del af et fællesskab, og det forpligter. For selvom vi arbejder med teknologi, er vi til for mennesker.
DKTV
Written by the company
- Bredbånd
- Med DKTV får du lynhurtigt bredbånd. Så snart du har bestilt bredbånd fra os, sørger vi for alt det praktiske - og du kan glemme alt om bindingsperiode og dyre oprettelsesgebyrer.
- Fastnettelefoni
- Telefoni med mulighed for ubegrænset tale. Ønsker du at beholde dit nuværende fastnetnummer, opsiger og overflytter vi automatisk dit nummer fra din nuværende udbyder.
- Sikkerhedspakke
- Har du bredbånd fra DKTV kan du, til en fordelagtig pris, tilkøbe vores Sikkerhedspakke som vi tilbyder i samarbejde med F-Secure. Sikkerhedspakken virker på både Windows og Mac.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 69 12 12 12
- trustpilot@dktv.dk
- dktv.dk
3.9
Great
4K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Reply from DKTV
Tusind tak for de 5 stjerner!
Venlig hilsen
Natascha, DKTV
Very good service
December 23, 2025
Reply from DKTV
Thank you for your recommendation!
Best regards,
Natascha, DKTV
Reply from DKTV
Hi,
Thanks a lot for your review! We're really glad to hear you’re enjoying the network. If you ever need help or have questions, we’re always here to assist.
Best regards,
Natascha, DKTV
Cheap and fast internet
Cheap and fast internet. i really don’t know why i have been using telenor. I wish I heard dktv earlier.
October 12, 2025
Fast service
Good service. Fast response.
Unfortunately, my old router is way slow than their internet speed
October 2, 2025
Poor connection
Sometimes the internet goes out, its quite unstable some days. Usually in meetings or video calls with friends
October 16, 2025
Unprompted review
Quick access , good stability
Quick access, easy to setup, good enough website fairly consumer friendly to navigate and order. The internet is surprisingly stable.
September 17, 2025
Reply from DKTV
Hej Máté
Tak for stjernerne og de pæne ord. Vi bestræber os hver dag på at sikre, at det er godt at være kunde hos DKTV. Derfor er det rart at høre, at det også er, hvad vores kunder oplever.
Hav en dejlig dag.
DKTV - Bjørn
Sometimes the internet goes out
Sometimes the internet goes out, its quite unstable some days, other than that the speed is good and reliable but unfortunately sometimes it goes out altogether.
September 8, 2025
Reply from DKTV
Hej Matej
Tak for din anmeldelse af DKTV. Vi beklager, at du nogle gange oplever udfald med dit internet.
Hvis du ikke allerede har gjort det, så kontakt vores tekniske support for at se, hvad der kan gøres for at optimere din internetforbindelse. Du kan ringe til os på 69 12 12 12.
Venlig hilsen
DKTV - Bjørn
Reply from DKTV
Hej Constantin
Tak for de fine ord. Det er lige præcis det, som vi hver dag arbejder på at give vores kunder. En billig og god løsning.
Venlig hilsen
DKTV - Bjørn
Staff were very friendly in helping out…
Staff were very friendly in helping out but à lot of time could have been gained if they had identifiéd immediately that our modem had not been set up
July 28, 2025
Reply from DKTV
Hi Eva,
I'm sorry to hear about your frustrations regarding our customer service agents not immediately identifying the issue with your modem. We sincerely apologize for the inconvenience—please know that we always strive to do our best.
I'm very glad to hear that you eventually received the help you needed, and I hope you’re now happy with your product.
Best regards,
Jonas, DKTV
Reply from DKTV
Hi
Thanks so much for your feedback! Great to hear that getting started was smooth and speedy – that’s exactly what we aim for.
Best regards
Natascha, DKTV
Amazing kundeservice,great speed.
I had other internet supplier before..... Now I have Dktv for many years..... I'm satisfied 100%!! I never had problems with connection or kundeservice..... Always they are nice and helping..... Dktv are also cheap and super quilty!
I am going to stay with Dktv for many years to come...
January 3, 2025
Unprompted review
Reply from DKTV
Hi Eilon
Thank you for that glowing review! We are very happy to hear that you are satisfied. We look forward to having you as a customer for many years to come!
Regards
Andreas, DKTV
Buyer beware - Mishandled my termination and threatened me with Inkasso
In September I looked at my contract with DKTV as I changed addresses, (so I terminated many contracts) and sent them my resignation notice via a message on the self service portal, so the last effective month of our contract would be up to and including October.
However. Charges kept appearing on my home bank and they've repeatedly refused to acknowledge my resignation and deny it was sent. They refused to check my login session and show me the login datestamp on my session from September.
Now the refuse to annul the agreement from October and insist I should pay them for November and threatened me with Inkasso if I do not pay up.
I've been subscribed to them for 4 years. And I'm shocked at these ruthless tactics of pay up or else...
The rep I spoke with showed me zero understanding and refuses to even check their logs and brushed away all my counter points since the system failed to send me a ticket number, so I'm at fault - not their systems or case handling management.
They refused give me the date stamp of when I logged in to the system in September when I sent the message. It's ticket number or nothing. A customers word means nothing to DKTV. So I'm to blame, not their systems or processes.
So buyer beware.
-- Edit after reply --
Let it be clear - I was shown arbitrary screenshots with information for another customer record other than myself, to showcase "this is what it should look like had you logged in". They did not show my name, my customer number, with a login datestamp from September.
I'll leave it aside that "they're sorry *I feel like* I cancelled my subscription".
When I challenged them on the matter, that their database had not provided me a sufficient audit trail of logging my sessions properly, they replied that the matter was concluded on their end and I had been told what to do - because they had no interest to spend more time on this matter.
So I concluded the matter by unenthusiastically settling the November invoice for DKTV. Because there's no ground for my continuing the conversation if they're not willing to engage with me in further dialogue. Pay up or it's Inkasso
A consumer should spend effort to voice out badly designed processes that yield poor customer journeys at companies, especially if it's when a company shields itself behind those badly designed processes to strongarm a consumer into submission.
Therefore I simply hope my review here will be helpful for other consumers and repel them from engaging in any business with DKTV.
Buyer beware!
November 29, 2024
Unprompted review
Reply from DKTV
Hi Mhrannar
DKTV tried in every way possible to find your termination, but it was not possible. You've sent us several tickets, two where you stopped replying.
There has be no rejection of checking any kind of logs. You've been shown logs from self service login. You've asked for data that does not exist in regards of our, seperate, ticket system. DKTV obviously can't provide something that does not exist.
We are sorry that you feel like you cancelled your subscription. We did everything to figure out if the claim was true and a mistake was made on our part. We simply just couldn't find your cancellation anywhere.
Therefore DKTV is abiding by Danish law and our terms and conditions where you have a month of cancellation period on your internet. As anywhere else, if you don't pay your bills, you'll get a reminder and a fee.
Regards
Andreas, DKTV
The most confusing experience
The most confusing experience
My network stopped working, and then I found out I had to pay three reminder fees. Before that, I didn't receive any messages from dktv!
Everything is too confusing: the payment process, the network speed, and the service. It feels like they are living in the last century.
DKTV should learn how to effectively use the network before providing networking services.
July 19, 2024
Unprompted review
Reply from DKTV
Hi Yao
I tried to ask for further information to look in to your case to help you as best as possible. Unfortunately you didn't reply.
I'll answer in a broad manner.
When you sign up, DKTV send you an email to confirm it's the right email and afterwards a confirmation and a welcome message explaining how the bills can be paid. If you don't chose to either get the bill by email or through Betalingsservice, DKTV will send you a bill by mail.
The DKTV network is stable and reliable. If you have any issues you are more than welcome to contact our support so we can help you and make sure that you get the right speed.
Regards Andreas
DKTV.
My experience so good im very happy for…
My experience so good im very happy for service thank you 😊
June 7, 2024
Reply from DKTV
Hi Shahbaz
Thank you very much for the review!
Best regards Andreas
DKTV
Reply from DKTV
Hej
Tusind tak for den flotte anmeldelse!
Vh. Andreas
DKTV
Excuses and incompetent installers
Months of excuses why they won't dig the cable in to our house. Latest one being that they are only willing to use a digger even though no other property around us had a digger. They have even suggested that we would have to move a container or demolish a carport rather than digging in the garden or going the other side of the house like other properties.
January 26, 2024
Unprompted review
Reply from DKTV
Hello Dan,
I have thoroughly investigated the matter and received input from both our construction department and TDC.
I'm sorry that you have the impression that we don't want to help you. That's not the case at all.
The thing is, because you have a large container in front of your house, we can't dig down the fiber cable as we've done at your neighbors.
Therefore, we've looked into the possibility of threading it under the container to get the cable routed to your house. In doing so, we've identified infrastructure such as district heating pipes and sewer lines that we risk hitting during the work.
Obviously, neither we nor TDC can or will take on that risk.
That's why we've, via the e-mails exchanged, directed you to contact the service provider you've chosen. They are the ones who need to negotiate a new agreement with TDC for installation.
In your emails to us, you've suggested just running the fiber connection on the other side of your house. That certainly sounds like an option, but unfortunately, it's not something we can simply decide to do.
Your service provider needs to make an agreement with you directly through TDC regarding placement, routing, and financing. Only then will TDC be able to order DKTV/DKTV Anlæg to route the fiber and carry out the installation at your place, up to TDC standards.
I know the matter has been forwarded to your service provider, who will contact you regarding the placement of your installation.
Best regards,
Jonas
DKTV
Hello
Hello. I'll tell you honestly. When I contacted you, I was sure that I would have good Internet. but when I connected, I was convinced that this was not so. my phone is much better than my wi-fi. Maybe you can change something in terms of speed. it doesn't load even a single video, it's constantly loading. I will be forced to refuse if nothing changes!!!
January 6, 2024
Reply from DKTV
Hi
I can see that you've brought your own router and connected to our connection - including even just connecting to the WiFi. You've spoken several times with our support and then problem seems to be between your router and your devices.
DKTV delivers the internet to the socket. We are more than happy to help with optimizing your WiFi - even with routers bought from other vendors. But unfortunatly if the router simply is not strong enough it's not within DKTV's power to change that.
You are more than welcome to buy a router from DKTV, contact the vendor you've bought yours from or buy another from another vendor.
In any case are DKTV more than happy to assist you with whatever we can do to make your experience and product as good as possible.
Regards, Andreas
DKTV
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