A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely loved my necklace! I purchased three- one for myself and one for each of my daughters. It's beautiful and meaningful too. Great quality and customer service. Arrived quickly and beaut... See more
Company replied
I have bought three bracelets for my bridesmaids from D Louise and I’m absolutely over the moon with them. The packaging is stunning and the boxes they come in is so luxury! My girls will be very... See more
Company replied
Great customer service, so much better to deal with a human rather than a chatbot. Both customer agents were helpful and patient (especially good as I'm definitely not very tech minded and messed u... See more
Company replied
4.8
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service and…
Exceptional customer service and ability to speak through WhatsApp made it so easy. My query was dealt with efficiently and professionally. Thank you
April 14, 2026
Unprompted review
Reply from D.LOUISE
Hi Leah, it's amazing to hear that you're pleased with the service you've received from the team on WhatsApp. I'll be sure to pass on your lovely feedback. Thank you for your review x
Cuban T Bar and Snack Chain Necklaces
My partner bought me 2 necklaces for my birthday, there are both beautiful and incredible quality. One we ordered the wrong size but was easily able to arranged an exchange. Product and customer service are 5 stars!
April 14, 2026
Unprompted review
Reply from D.LOUISE
Hey Elizabeth, we're thrilled to hear that you're loving the quality of your new jewellery, and that the exchange process was smooth sailing for you. This means the world to us! x
Ordered the classic oval bangle & had…
Ordered the classic oval bangle & had an issue with the clasp, Jobie was amazing & responded so quickly, after sending a short video demonstrating the clasp she ordered a replacement bangle which I received today, it was all dealt with in a matter of days! Fantastic service & will definitely buy from DLouise again! Thank you Jobie!
April 13, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback, Tracey. We're truly sorry to hear of the issue you experienced with your jewellery, but it's amazing to hear that Jobie was able to get that all sorted for you! I'll be sure to pass your kind words onto her, and we look forward to welcoming you back again soon x
The customer service is incredible
The customer service is incredible, I noticed an issue with my order and the team were straight on it. They had fast response times, and although the item I had an issue with was no longer in stock, I was given the option of store credit or a new item sent out. They were extremely polite and apologetic, there’s nothing more I could ask for - overall amazing. Thank you.
April 13, 2026
Unprompted review
Reply from D.LOUISE
Hey Jodie, we're so sorry to hear that you experienced an issue with your jewellery, but we're so glad that our customer service team were able to assist you. It makes our day to hear that you're pleased with the service you've received, and thank you for your feedback x
Excellent Costumer Service
Excellent Costumer Service! Prompt response, all sorted! Thank you
April 13, 2026
Unprompted review
Reply from D.LOUISE
Hey Gloria, it's amazing to hear that you're pleased with the customer service you've received. I'll be sure to pass your kind words onto the team x
I purchased the slim m/l eternity…
I purchased the slim m/l eternity bangle wore it for the first time today, and it was lost the clasp has come of whilst I have been out. So would not recommend
April 12, 2026
Unprompted review
Reply from D.LOUISE
Hi Sarah, we're so sorry to hear that you've experienced an issue with your bangle. Please pop a message to info@dlouise.co.uk and our customer service team will be happy to help. We look forward to hearing from you soon.
Really disappointed with my package of…
Really disappointed with my package of items this morning. Everything is tiny. I can barely get the bracelet on my wrist (I ordered the largest size available). I am not a large woman (size 12). The Anthena necklace was shown on the website as having a good drop. The one I received is almost a choker. The same applied to the paper clip necklace. I liked the solid bangle but again, didn't look like the one from the website. Incredibly delicate. The women on your ads must be child sized. I treated myself to celebrate a personal anniversary and came away extremely disappointed. On a positive note, the ordering process was good and delivery was speedy.
April 11, 2026
Unprompted review
Reply from D.LOUISE
Hi Nikki, thank you for your feedback. We're so sorry to hear that the sizing of your jewellery wasn't quite right for you. We completely understand how disappointing this is, especially as they were carefully chosen items that you were looking forward to wearing. We do state the measurements of each product in the product description, but we're so sorry if this information was missed. I will be sure to pass your review onto the team so that we can look to improve our products moving forward.
The product is lovely and arrived…
The product is lovely and arrived quickly. A few months later we have had a stone come out of the earrings but I emailed them and got a new pair sent out the next day. The customer service was very helpful.
April 9, 2026
Unprompted review
Reply from D.LOUISE
Hi Gemma, we're so sorry to hear that you experienced an issue with your earrings, but we're so glad that our customer service team were able to get that all sorted for you. Thank you for your review x
Great customer service
The customer service team was very responsive, professional, and helpful throughout the entire process. They addressed my concerns quickly and made the experience smooth and stress-free.
April 10, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your kind words, Caro. It makes our day to hear that you're pleased with the customer service you've received, and I'll be sure to pass your feedback onto the team x
Great customer service
The customer service team responded quickly & with real care to the queries I had. My zodiac necklace is lovely & no hesitation in recommending or using DLouise again
April 10, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your lovely review, Christine. It's amazing to hear that our customer service team were able to help you, and we hope you enjoy wearing your gorgeous new Zodiac Necklace x
Excellent customer service
Excellent customer service - my issue was dealt with super quickly. I have several pieces of jewellery from D.Louise and they’re my absolute fave pieces I wear everyday - love this brand 🥰
April 9, 2026
Unprompted review
Reply from D.LOUISE
Hey Hannah, it makes our day to hear how much you love your D.LOUISE jewellery! We're so glad that our customer service team were able to help, and thank you for your feedback x
A++ customer service
Ordered a few pairs of earrings and unfortunately one pair arrived with a missing gem. I contacted the customer service team and sent them a few photos and the two ladies that replied to me straight away were lovely and were happy to help and send out a new pair without hesitation. Very happy with the customer service I received and I look forward to making some more purchases in the near future!
April 8, 2026
Unprompted review
Reply from D.LOUISE
Hey Rachel, we're so sorry to hear that there was an issue with your order, but it's great that our customer service team were able to get that all sorted for you. Thank you for your kind words, and we look forward to seeing you again soon x
Wow what a great experience
Wow what a great experience. Exceptional customer service which is hard to find these days. Items are beautiful and modern. Bought lots from here and I'm sure will buy more!
April 9, 2026
Unprompted review
Reply from D.LOUISE
It's amazing to hear that you've had such a positive shopping experience, Laura! We're thrilled that you're pleased with the customer service you've received, and that you love your D.LOUISE pieces. Thank you for your feedback x
I ordered the wrong metal earrings
I ordered the wrong metal earrings, due to the picture being of cold, but the writing in small stated silver. After receiving the earrings in the wrong metal I contacted customer services, who even thought earrings are non returnable agreed to me sending them back. Every correspondence with the customer service team has been pleasant and refreshingly helpful and understanding. Will happily reorder from D Louise in the future.
March 31, 2026
Unprompted review
Reply from D.LOUISE
Hey Sarah, thank you for your review. It's great to hear that our customer service team were able to assist you with your order! We're so glad that you're pleased with the service you've received, and we look forward to welcoming you back again soon x
Great items
Great items, fast delivery. Gold pieces are still shiny a few weeks on! Haven’t stopped wearing them. Very happy with my new jewellery and customer service fantastic
April 1, 2026
Unprompted review
Reply from D.LOUISE
Hey Alisha, it's lovely to hear that you're enjoying wearing your D.LOUISE pieces, and that you're pleased with the customer service you've received. This means the world to us! x
Amazing company
Amazing company. Customer service is a big 10/10. So helpful when I made a mistake with my order. Will 100% be using D. Louise in the future.
April 8, 2026
Unprompted review
Reply from D.LOUISE
What a lovely review, Lesley. We're pleased to hear that you're happy with the service you've received from the team, and thank you for your feedback x
I love this cross necklace
I love this cross necklace. It’s so beautiful shiny and delicate. Great company and they extremely helpful. Thank you so much I will definitely purchase more
April 9, 2026
Unprompted review
Reply from D.LOUISE
Hey Kinga, we're thrilled to hear that you love your Cross Necklace, it's such a stunning piece! Thank you for your review, and we can't wait to see you again soon x
A Wonderful Experience
I had such a wonderful experience with D Louise Jewellery! The team was so friendly, helpful, and quick to respond to my inquiry. They made everything feel effortless and genuinely cared about my order 🤍
I got an engraved necklace and it’s simply gorgeous! The craftsmanship is beautiful and feels so special in person. I couldn’t be happier with my purchase.
Highly recommend this beautiful business! ✨
April 8, 2026
Unprompted review
Reply from D.LOUISE
Hey Sarah, thank you for your kind words. It's lovely to hear that you're pleased with the customer service you've received, and that you're loving your jewellery. We hope to welcome you back again soon! x
Customer Service Award
I’m absolutely in love with the jewelry, but what impressed me even more was the outstanding customer service from Glory and Jobie. I exchanged a ring for a larger size, and the entire process was unbelievably smooth and effortless. Thank you so much! You have a lifetime customer in me!
March 29, 2026
Unprompted review
Reply from D.LOUISE
Hey, thank you for your kind words. It's great to hear that Glory and Jobie were able to assist you with your exchange, and I'll be sure to pass on your lovely feedback. We can't wait to welcome you back again soon! x
Great customer service and fantastic…
Great customer service and fantastic pieces !
April 7, 2026
Unprompted review
Reply from D.LOUISE
Thanks so much for your review, Emily. It's great to hear that you've had such a positive experience with us, and I'll be sure to pass your kind words onto the team! x
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