Dunham McCarthy Mortgages Reviews 46

Annette was brilliant in arranging my mortgage - patient and knowledgeable throughout a very slow process. Even found a lower mortgage rate close to completion, and let me know consultation was free due to working for an NHS trust. I couldn't recommend DM more, especially if you get Annette!

I chose DM Mortgages based on their reputation and was comfortable paying a fee in return for tailored, accurate advice.

Unfortunately, my 2nd experience did not meet that expectation. Two mortgage applications were submitted which were later declined due to lender appetite for my property type, specifically concerns around it having previously been commercial and new build related issues. These were not issues related to my credit profile, affordability, or personal circumstances.

I didn’t say anything after the first decline reason as i assumed it was done but maybe a mistake or miss communication between brokers and lenders, but then it happened again for the exact same reason.

Given that the same fundamental property concerns were cited across both declines, I do not feel sufficient due diligence was carried out before progressing the applications. As a result, I incurred unnecessary cost, lost time, and had my credit impacted through multiple hard searches for applications that were never likely to proceed and then they suggested i stick with my current lenders and they can negotiate a deal with them directly.. Which i could have done from the start by myself without paying a fee or affecting my credit.

To DM Mortgages’ credit, they did agree to refund the broker fee following my rant, which I appreciate. However, I am now left needing to resolve the situation independently under time pressure as my mortgage is due, I didn’t receive an apology whatsoever despite remaining cool and taking my time to actually respond with my feedback and how i was feeling, instead i got a very blunt response with the main highlight being a manager will reach out to me and it has been forwarded to one, no manager contacted me. I was just contacted to be told I will be refunded.

Based on my experience, DM Handled my initial mortgage and that went well, so this is not to bash, but this 2nd experience was terrible and the after care was even worse as i am now in a worst position to find a deal than i was before i came back to them, I advise others with non standard properties to ensure lender criteria has been thoroughly checked and confirmed before any application is submitted.

I have since received a call from the manager

Thank you, Annette, for all of your hard work in helping us get a mortgage and our insurance policies! I'm an umbrella contractor, which automatically complicates matters, but Annette was able to find lenders who would give my husband and me a mortgage. I loved how transparent and practical everything was, with Annette giving us useful information and helping us understand the process. We live in Northumberland and that posed no issues as DM Mortgages deals with any part of England. I found DM Mortgages through their YouTube channel, which has been super useful over the years

Great staff with great knowledge of what they do.they reply to emails even at midnight .i will use them for as long as they continue to do great work .

They made it easy for us.

We can't thank Annette and the team at Dunham McCarthy enough for their exceptional support and guidance throughout our journey to buying our first home. From the very beginning, they went above and beyond to ensure we understood every step of the mortgage process. The team was always available to answer our questions, address our concerns and make sure we felt comfortable during what has been a stressful time.

Their professionalism, dedication and genuine care made all the difference. Thanks to their expertise, we were able to secure a mortgage that suited our needs. And to top it all off, receiving a thoughtful housewarming gift from them after we moved in was such a lovely touch!

We couldn’t be happier with the experience we had with Annette and the team and we wholeheartedly recommend them to anyone looking for a smooth, supportive and positive home-buying experience. Thank you for helping us make our dream of owning a home come true!

Warmest regards,
Ana & Timi

Annette was very helpful and communicated any process and changes very well.
Really good service.

Excellent customer service

We had a great experience with Dunham McCarthy Mortgages and I would highly recommend. Being a first time buyer was extremely overwhelming but Annette Venvil made the whole process and experience so smooth and easy to understand. Annette was always available to answer any of our questions and ensured we understood every step in the process. She is very approachable, kind and I would 1000% recommend her to anyone attempting to navigate the process of buying a home!

Overall outstanding customer service and transparency, and great communication. They are very supportive and offer the best deals possible.

Recommend 100%. Outstanding customer service and transparency, they want the best for you!

Very professional team, great communication. They explain everything in layman terms. They are very supportive and offer the best deals possible. They have a diverse team with individuals with different backgrounds. Really pleased with the team.

My experience with Dunham McCarthy as always was perfect. Very professional, kind and knowledgeable team who go above and beyond for their clients.

Very happy with the advice and assistance provided by DM Mortgages, specifically Jonathan Sizer while discussing life insurance.

Jonathan had plenty of availability to fit appointments around other commitments and he was very thorough in explaining the process and discussing our individual needs to make sure he was offering the best life insurance policy recommendations.

Being a first time buyer was extremely overwhelming but Ameet made the whole process so smooth and easy to understand. He was always available, approachable, kind and just so helpful during this process. I would 1000% recommend him to anyone attempting to navigate the process of buying a home!

From the outset, Ameet was nothing short of phenomenal. Throughout our mortgage process, he demonstrated unparalleled professionalism, dedication, and personal care that truly set him apart.

Ameet scheduled frequent calls to ensure we were always well-informed and comfortable with each step. His ability to explain complex processes in understandable terms was incredibly reassuring. His commitment to personalized service was like a guiding light, holding our hands through what can often be daunting, ensuring we felt supported and confident at every turn.

We never felt lost or overwhelmed – a testament to Ameet's exceptional organizational skills and genuine care for his clients. He went above and beyond, making what could have been a stressful experience seamless and even enjoyable.

I cannot think of a single aspect of the process that could have been improved. Ameet's dedication to excellence was evident in every interaction, and the experience blew us away.

For anyone embarking on the mortgage process, I wholeheartedly recommend Ameet. His expertise, empathy, and attention to detail are truly in a class of their own.

Thank you, Ameet, for not just meeting but exceeding our expectations.

We were looking for a good mortgage advisor,
I tried a couple of them and this one is the winner.
Found DM on Youtube and booked an appointment via their website. Yes, they can be busy sometimes but it's worth waiting for their professional advice.
Always replied to emails with every question we have.
Also after every meeting we received next day email
with everything that was on the last meeting. Very helpful especially if you are unsure about anything you said or said it wrong.
Don't need to mention names,
The whole DM team deserve a five stars

I found Nicola to helpful and informative, she found the best mortgage deal for me.

She even managed to find a deal that offered cash back!

No question was too silly.

Ameet was truly the best broker and advisor we could have ever hoped for. He became our trusted friend during our mortgage process, from start to finish. His knowledge is second to none and his customer service skills are beyond. Thank you so much for everything Ameet!

We have had a wonderful experience working alongside Dunham McCarthy recently to secure our first Mortgage. The whole team are incredibly respectful, kind, and patient. We had the pleasure of working closely with Ameet, who has been a wonderful advisor from start to finish.

Consistent communication from Robin and the team including all possible options towards landing the deal.