Solid customer service and impeccable communication throughout the purchase process for 3 separate orders. DM Soni Jewellers aim to deliver and I can honestly say they do. Very happy with the items an... See more
Company replied
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See what reviewers are saying
Error in name in packaging label. What if I had missed the Royal Mail Special delivery, I cannot collect it with that name whose ID I cannot produce. Luckily eveything went smoothly.
Company replied
Used dm Soni online for Diwali for 4 years now never been dissatisfied with the service. Always so prompt and gorgeous packaging for the items. Will continue to keep using. (Not a negative but it woul... See more
Company replied
I had issues logging in to place the order. I spoke to someone at DM Soni about it and the person was extremely helpful in guiding and helping me. The delivery was as expected and on time.
Company details
Written by the company
Established in 1977 on Leicester's "Golden Mile", D. M. Soni positions itself as a family jewellers which has been built on the foundation of offering our clients the highest level of customer service. With over 100 years in the Jewellery trade spanning over several generations, we are well qualified to take care of every need when it comes to jewellery. We not only retail some of the finest designs in contemporary jewellery but as a member of the Guild of Mastercraftsmen, we also offer a bespoke service, giving you the chance to be creative and unique. Having a workshop on site we are well equiped to offer advice and on-the-spot repairs. When it comes to jewellery you can rely on us!
Contact info
D M Soni Jewellers, 83 Belgrave Road, LE4 6AS, Leicester, United Kingdom
- 01162660336
- info@dmsoni.com
- dmsoni.com
4.3
Excellent
32 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Solid customer service!
Solid customer service and impeccable communication throughout the purchase process for 3 separate orders. DM Soni Jewellers aim to deliver and I can honestly say they do. Very happy with the items and experience. Thank you again!
November 5, 2026
Reply from D M Soni Jewellers
Thank you so much for the review. It was a pleasure working with you. If you require anything else, please do not hesitate to get in touch.
Excellent Service
Product Arrived in Time
Constant Order Update from Purchase to Delivery To Notify Customer
Great Packing and Packaging
Great Service Overall
September 10, 2026
great experience !!
January 29, 2026
Worst service
I had an order collection when I’m speaking with staff they were very rude
May 27, 2026
Reply from D M Soni Jewellers
Hi Ajay, sorry you felt like this. As far as I was aware everything went smoothly with your collection. You did not raise any concern with myself when I came to give you your order back in May. Are you sure you experienced this in our store as the only order we see from you is almost 4 weeks old.
Reply from D M Soni Jewellers
Thank you!
On time delivery
On time delivery, with beautiful , everlasting product, reliable cost authentic silver. I am truly satisfied with the product and their service. Hat's off ..
September 29, 2025
Reply from D M Soni Jewellers
Thank you for the review! It truly helps and encourages us to keep bringing these items to the UK market!
Great communication and my purchase was…
Great communication and my purchase was well packaged and speedy delivery time 🙏
May 27, 2025
Reply from D M Soni Jewellers
Thank you Nathan! Hope we get the opportunity to serve you again!
Reply from D M Soni Jewellers
Thank you for the review and trusting us with your order!
I got it fairly quickly
I got it very quickly. And I wanted to buy something small first before ordering more expensive products.
October 29, 2024
Reply from D M Soni Jewellers
Thank you for the review! Always welcome, we are trying to add more and more of our products online but also feel free to contact us via webchat if you need something not on our website and we will be happy to help!
Silver coin
Great product as well as good customer service. Honest people with customer care.
October 18, 2024
Reply from D M Soni Jewellers
Thank you so much again for the order! Happy Diwali!
Fantastic service
The service I received was was brilliant, they are professional, friendly & helpful. The product I brought is genuine gold & elegant, they have some beautiful jewellery and sets here, responsibly priced too. Definitely recommend this jewellers
October 11, 2024
Reply from D M Soni Jewellers
Thank you so much for the review! We hope you love your purchase for years to come!
Reply from D M Soni Jewellers
Thank You for the 5* Review! It really does help us immensely!
Reply from D M Soni Jewellers
Thank you for the review! Hope to able to serve you again soon!
This is very good place to buy…
This is very good place to buy jewellery there customer service is very good
August 8, 2024
Reply from D M Soni Jewellers
Thank you so much for the Review!
Great service,new designs and really…
Great service,new designs and really good products
June 3, 2024
Reply from D M Soni Jewellers
Thank you RajeshKumar! Thanks again for the order! We hope to serve you again soon!
Great service,great item
Wow,what a great service,answered my email query within a couple of hours,ordered my item on Friday morning and I received it by Royal Mail on a Sunday.
The item is lovely,a square initial pendant,a great size,just what I was looking for, cute packaging,and received a 10% discount for opening a new account,I am very happy indeed.
May 26, 2024
Unprompted review
Reply from D M Soni Jewellers
Thank you for the order again, Stella! We are working on adding more and more of our products online and feedback like this gives us great encouragement!
Professional
The company was very professional and 100% customer satisfaction on all aspects of my purchase. Thankyou
January 22, 2024
Reply from D M Soni Jewellers
Thank you Emma for the review!
Not as expected…
Not as expected…. I had to give someone Diwali gift but you delivered last year old product.
November 10, 2023
Reply from D M Soni Jewellers
You bought the 2022 special edition Laxmi 5g Gold Bar which were released last year in a special 5000 only limited minting. It was clearly listed on our website and described as such with photos. If you were still not happy you could have returned it. I think a 1 star review is a little harsh, considering we delivered on time the product you selected.
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