DNA Diagnostics Center Reviews 867

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

If I could rate the business as a zero, I definitely would. Customer service here is nonexistent and the competence level of the staff is a triple zero. My son and I had our paternity testing complete... See more

Rated 1 out of 5 stars

ReliaGene was closed down due to fraud and this place will be next. This is where rich men go to sweep a child under the rug for thousands of dollars. He was walking out me and my son walking in test... See more

Rated 1 out of 5 stars

Absolute incompetency and lack of liability. AVOID AT ALL COST!!! After years of turmoil and testing in multiple labs for prenatal paternity, this company is an absolute garbage! Not only they have... See more

Rated 1 out of 5 stars

This place is a complete shit show! Their sales department answers the phone but knows nothing about their testing. After you pay it’s next to impossible to reach anyone unless you have over a... See more

Company details

  1. Diagnostic Center

Written by the company

Our mission is to provide the best DNA testing services, accessible and affordable to our clients wherever they are. By providing high-quality DNA tests, we strive to empower our clients with the information they need to discover truth and make confident decisions in their personal or professional lives.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

867 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing

Amazing. Staff was so lovely. Got test next day and results in less than 3 days. Can't thank them enough.

August 19, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking and disappointing…

Absolutely shocking and disappointing service. Paid the extra money for faster result and have been told since Thursday that the systems are down and having IT issues. I’m sorry but for a leading company in this field this is a joke. A lot of money paid and still no further forward yet!! My result of this test changes a lot so it was very important. Would not recommend!!

August 16, 2021
Unprompted review
DNA Diagnostics Center logo

Reply from DNA Diagnostics Center

8/16/21
Hello, Hayley. We certainly understand the frustration. Our team is working through the systems issues as quickly as possible and is going step by step to ensure everything is up and running correctly before issuing results. Having provided millions of dependable DNA results since1995, we are in a unique position to understand how important results are to our customers' lives and sincerely apologize for the inconvenience this delay has caused you.

Rated 1 out of 5 stars

Amazing this company doesn’t keep any…

Amazing this company doesn’t keep any results past a year. Seems like if the test results has any questions connected to it that a repeated test could be performed at a later date, but unfortunately that will not be the case. A lot of money wasted here.

August 10, 2021
Unprompted review
DNA Diagnostics Center logo

Reply from DNA Diagnostics Center

8/11/21: Thank you for taking the time to provide feedback. We keep reports for non-chain-of-custody (at-home) DNA tests on file for 1 year and reports for court-admissible tests on file for 5 years. This policy is in place for privacy and security reasons and provides a reasonable time period for customers to request new copies or have inquiries answered. A report can be downloaded as a PDF by a customer for 90 days following results being issued or a hard copy can be mailed to the customer upon request. The responsibility is on the customer to safeguard the safety of the electronic file and/or hard-copy document for their own long-term records. Keeping our customers' private information safe and secure is a top priority for DDC and you can view our privacy policy here: https://bit.ly/DDCPrivacy

Rated 5 out of 5 stars

Grandparent to Grandchild Test

We did a non legal single grandparent test to determine a grandmother to grandson relationship (mother included). We’re located in different states & were given test locations near us. Everything was quick. The results came back in 5 business days as advertised (was hoping for sooner) and confirmed what we already knew. The results can be tricky to read but the rep said anything over 90% concludes a relationship. Thanks DDC!

August 9, 2021
Unprompted review
DNA Diagnostics Center logo

Reply from DNA Diagnostics Center

You're very welcome. And thanks for taking the time to leave a review, Lei! All the best to you and yours. :-)

Rated 5 out of 5 stars

Excellent!!

Excellent!!
The representative that helped me was very nice and helpful. The battle of paternity about me was weighing on me for years. Thanks to DDC, I FINALLY got answers, and it was the answer I wanted. Thank you guys!......

July 11, 2021
Unprompted review
DNA Diagnostics Center logo

Reply from DNA Diagnostics Center

Thanks for your kind review and so glad we could help you. Take care!

Rated 5 out of 5 stars

BEST COMPANY TO DO BUSINESS WITH

Guys,I had to submit a DNA legal partenity test at short notice to the uk home office and after checking reviews online settled on DDC uk. I sent them a mail detailing the type of test wanted and received a reply in no time from their Legal customer Advisor(HOLLY SEKLOAWU)Sorry Holly,but I need to put your name out.
Holly was so professional and promnt with replying to all my querries up until another fantastic guy (the nurse or sample taker)Patrick showed up at my house to take the samples.
Patrick went through the process as expected also being very professional.
The big Ups was when I sent Holly a mail to send me the results via email after 4 days to prepare my case if it was ready.This was around 7pm when i knew the office might be closed. Guys in 30mins i had my 12 page expected results by email with the hard copy posted the following day.
Guys,the worid would be a better place if we had such good companies in place.
Many thanks Holly and Patrick for making my family so happy.

May 26, 2021
Unprompted review
DNA Diagnostics Center logo

Reply from DNA Diagnostics Center

Thank you, Emmanuel, for such a wonderful review. It was our pleasure serving you, and your kudos have already been sent along to our UK team. Take care and thanks again.

Rated 5 out of 5 stars

Just wanted to thank everybody there…

Just wanted to thank everybody there for making my paternity test easy from start to finish.

May 13, 2021
DNA Diagnostics Center logo

Reply from DNA Diagnostics Center

You are most welcome, and thanks for trusting DDC with your test.

Rated 5 out of 5 stars

Found my adopted biological brother after 48 year's

I've always grew up looking for my adopted brother and 48 year's later after doing an Ancestry DNA test, his daughter and I DNA was so high that it was almost impossible for her not to be my niece! So she reached out to me via message due to us being close relative on our family tree. We started connecting the dots as we were chatting and it was all panning out that this was indeed my biological brother. Then I decided to get an at home DNA test from DDC after speaking to an amazing man name Lovell who was always available and extremely helpful. Lovell then mailed my family the test and like he promised our results were back in 2 days once the samples were returned to the lab. It turns out our father is 99.999% the father of my brother! I'm such a happy lady! Thank you DDC! I would highly suggest DDC

May 4, 2021
Unprompted review
DNA Diagnostics Center logo

Reply from DNA Diagnostics Center

You're right...Lovell is amazing indeed. So glad we were able to help you confirm the biological bond with your brother. These types of tests are so important. Wishing you and yours a happily-ever-after and thanks so much for taking the time to leave a review.

Rated 5 out of 5 stars

Hands down best for your animals

This place is absolutely amazing and quick and efficient. Betsy I have been dealing with for almost a year I would say. She is a sweetheart and one of the staff that has been there awhile. I highly recommend as I have so many certificates from them all my animal babies that I rescue. Thank you remain working throughout this virus you all stay on top of it and make it so that we can get the best care. Love the staff from bird babies rescue Southern California.
PS we are located in Ventura County. We started in early 2018. We have a beautiful sanctuary in Upper Ojai with lots of volunteers if you can no longer keep your bird please keep us in line and spread the word

April 22, 2021
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Reply from DNA Diagnostics Center

Agreed that Betsie is a sweetheart. Thanks for your kind review and good luck with your rescue efforts!

Rated 5 out of 5 stars

Avian gender testing

I had my bird DNA tested to determine sex. I received the kit quickly, and received results quickly after returning the sample to the lab. The shipping was a bit expensive, but otherwise very happy with the process. I would recommend using this company in the future.

April 10, 2021
Rated 5 out of 5 stars

Basic Color Panel

We wanted to do the basic color panel for 4 of our labrador retreivers. I called in to place the order and the representative was very helpful. She found me a great price for what I was wanting to have done. The test kits came in just a few days. The results were sent by email in a timely manner and were easy to read. We were very pleased with the service and the time frame everything was done.

April 9, 2021
Rated 5 out of 5 stars

Fast

Fast, simple, easy to do dna test. Only one problem and that’s because they told me I had a female macaw and I was really wanting a male. And was told it was a male from the breeder. But this is the perfect example as to why you should never trust a Breeder. No matter how long they say they been in business. But thanks again for the dna test!!

April 9, 2021

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