Excellent customer service and very polite .the result came quicker has expected but didn’t exceed the 4days.
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I couldn’t wish for a better place to sort my worries. Very friendly and clear information about DNA. What to choose, how to proceed and short but clear videos showing how to do everything. Results ar... See more
Company replied
For such sensitive matter, terrible customer service. Happy to take your money however, every little communication unless you take initiative to get in touch yourself. Website states things that they... See more
Company replied
I cannot thank this company enough. I found my biological dad (big shock for him living in California the last 40 years and didn’t know he had a child) Through an ancestry testing company. We ne... See more
Company replied
Company details
Written by the company
Accredited, Accurate and Affordable DNA Testing Services DNA Diagnostics Centre (DDC) offers a professional, efficient and highly accredited service for all types of DNA relationship testing whether the test is required for legal, immigration or personal reasons.
Contact info
12 Hammersmith Grove , W6 7AP, London, United Kingdom
- 020 3301 7346
- uk_ddc@dnacenter.com
- dnacentre.co.uk
3.8
Great
32 reviews
Hasn’t replied to negative reviews
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Avoid at all costs
For such sensitive matter, terrible customer service. Happy to take your money however, every little communication unless you take initiative to get in touch yourself. Website states things that they then try to get you to pay for. Would recommend alternative company
April 11, 2024
Unprompted review
Reply from DNA Centre UK
Dear LB, I'm sorry to hear your experience was not as we would wish for our clients. Please could you kindly email our customer service team at uk_ddc@dnacenter.com with your concerns and reference number so we can investigate and resolve any outstanding issues. Best wishes, The DDC Team
Really fantastic and transparent…
Really fantastic and transparent communication. Just one comment, review your website and update as it states that you send results directly to HMPO when you in actual fact don't. Otherwise, prompt, efficient and communicative service. Thank you
May 23, 2024
Unprompted review
Reply from DNA Centre UK
Dear Natalie, thank you for your kind review. We do send results directly to HMPO if requested to do so by our clients. Please let us know which office is handling your application and the application number, and we will get this emailed for you.
Kind regards
The DDC Team
It was very good service quick results…
It was very good service quick results the certificate we wanted so I’m very happy from them Edmond D
May 16, 2024
Unprompted review
Reply from DNA Centre UK
Dear Edmond, Thank you for your kind review. Best Wishes, The DDC Team
I am delighted to positive comment in…
I am delighted to positive comment in your professionalism and outstanding work and exceptional staff! I would like to thank bottom of my heart ❤️.
May 16, 2024
Unprompted review
Reply from DNA Centre UK
Thank you for your kind review. Best wishes, The DDC Team
The result came within 3 working days,i am impressedys,
The result came within 3 working days,
May 15, 2024
Unprompted review
Reply from DNA Centre UK
Dear Ms Iwufred, We are pleased that we were able to provide you with a prompt service. Best wishes, The DDC Team
A very good lab
Everything was clear, everyone was available et test ans results were very fast. Thanks a lot for helping me with this request. I really recommand this lab and company. Very serious and kind
April 18, 2024
Unprompted review
Reply from DNA Centre UK
Dear Lalma, I am very pleased to hear that we were able to assist you in a caring and timely manner. Many thanks, The DDC Team
Reliable
I couldn’t wish for a better place to sort my worries. Very friendly and clear information about DNA. What to choose, how to proceed and short but clear videos showing how to do everything. Results are in a week or so. Communication throughout the process and very helpful with every question you might have. I will definitely recommend.
March 26, 2024
Unprompted review
Reply from DNA Centre UK
Dear H Sebastiao, Thank you for your detailed review. We are very pleased to hear that we provided you with a good testing experience. Kind regards, Customer Service, DDC
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