🌟🌟🌟🌟🌟 Outstanding Service from an Amazing Team! Katie Dawes and Sam Williams at DNA Financial Solutions were absolutely incredible throughout our purchase journey. They truly got us out... See more
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The DNAfit kit arrived really quickly and instructions were easy to follow. I received my results much quicker than expected and there were lots of dietary, health and fitness insights that I will use... See more
The app is useless. The interface is terrible and requires you to re-log in after each click in a different section. They charge you an outlandish fee for recipes that you can find by searching on Pin... See more
Company replied
If you are trying to lose weight or just stay healthy DNAFit is a defo right move for you. It gives a detailed report which I personally used to adjust my daily diet, knowing what exactly good or bad... See more
Company replied
Company details
Information provided by various external sources
DNAfit is revolutionising the way we think about health, fitness and nutrition. We reveal the power of personal genetics to help everyone unlock their human potential, on the most personalised level possible. Taken at home (or anywhere), our simple saliva is an easy way to discover your health, fitness and nutrigenetic profile, using the very latest in genetic technology and research – opening up a new world of truly personalised workouts, meal plans and wellbeing, whatever your goal. As the leading global consumer brand for fitness and nutrigenetics, our reach is underpinned by a network of qualified fitness and nutrition professionals, independent and major gym chains, international distributors and professional sports clubs. From our base in London, UK, we’re changing the industry one sample at a time.
Contact info
1 Depot Point, 15-27 Britannia Street, WC1X 9AH , London, United Kingdom
- 020 8004 4008
- info@dnafit.com
- dnafit.com
4.3
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from DNAfit
Hello Denis,
Thank you for contacting DNAfit. It is always a pleasure to touch base with a member of the DNAfit family.
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
The DNAfit Team
Very useful insight on personal health…
Very useful insight on personal health plan, tailored recommendation on diet and exercise based on your own genetic data, so glad to have bought the service!
March 24, 2021
Reply from DNAfit
Hello Cindy,
Thank you for reaching out. It is our greatest pleasure to help you to be your best self.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
The DNAfit Team
DNAfit is great
DNAfit is great, gave me a great understanding about myself and my body and how to deal with it in order to achieve my best self. I totally recommend.
March 24, 2021
Reply from DNAfit
Hello Patricia,
Thank you for your great feedback, keep safe and healthy.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
The DNAfit Team
Excellent feedback
I git the DNA fit for my birthday after asking for it. I wanted to know how I could amplify my health and what I needed to know about how my dna affected my health. The info was easy to understand and the phone call I got around food and activity was really helpful. Its like having a personal trainer and nutritionist who know 100% what you need as an individual. Would recommend.
March 24, 2021
Reply from DNAfit
Hello Joanne,
Thank you for your great feedback, Keep safe and healthy.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
The DNAfit Team
Really easy to use and the results help…
Really easy to use and the results help me tailor my diet, great service
March 24, 2021
Reply from DNAfit
Hello Charlie,
Thank you for contacting DNAfit. Thank you for the awesome feedback.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
Thank You,
The DNAfit Team
Reply from DNAfit
Hello Jo,
Thank you for your positive feedback.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
Thank You,
The DNAfit Team
Very interesting and insightful
Very interesting and insightful. It helped me get know my body a lot more. I enjoyed it and also enjoyed the calls with the experts to get custom tips especially the one focused on nutrition
March 24, 2021
Reply from DNAfit
Hello Veronica,
Thank you for contacting DNAfit. Thank you for the awesome feedback.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
Thank You,
The DNAfit Team
The DNAfit app has given me a fantastic…
The DNAfit app has given me a fantastic insight into the impact of my DNA on my health & nutrition priorities. It goes way beyond the insight I've had from other DNA analysis platforms.
March 24, 2021
Reply from DNAfit
Hello Jamie,
It is always a pleasure to touch base with a member of the DNAfit family.
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
The DNAfit Team
I found this information very helpful
I found this information very helpful. What foods I should eat more of to support my health and what I would do better without. Good guidance.
March 24, 2021
Reply from DNAfit
Hello Susan
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
The DNAfit Team
Reply from DNAfit
Hello Samantha,
Thank you for the positive feedback.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
The DNAfit Team
Happy with DNAFit
Happy with DNAFit - they’ve provided me with a personalised breakdown of my weaknesses and its been super helpful in identifying things I need more of or vice-versa. 👌🏼
March 24, 2021
Reply from DNAfit
Hello Denis,
Thank you for contacting DNAfit. Thank you for the awesome feedback.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
Thank You,
The DNAfit Team
I am giving this company a 1 star as…
After posting this message, I received a genuine apology, an upgrade and support via email from Jared. My results will still take a few weeks, but they've been honest with the expectations.
Update!
Emailed jared.baldwin, no response so I called them up and was told that my email ended up in their junk mail and my test kit is missing. They offered to send me a new one which I declined as it will take another 3 weeks or more. After requesting a refund, I received an email a few days later to activate my test kit. So I rang again and was told that they found my test kit and I will receive my results in a few days. Still nothing!
I am giving this company a 1 star as it's been over 2 weeks and I have received no information on my diet after spending £96.85. I've tried calling but no answer, very disappointing.
March 24, 2021
Unprompted review
Reply from DNAfit
Hi Danielle,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
My DNAfit experience
I am very pleased with DNAFit’s professional and scientific approach. I have received excellent dietary advice fron their dietician, Roxanne Smith and I achieved all my targets much before the 12 week period of weekly consultations was over. I’m now aware of how to eat healthier and take care of my health
March 24, 2021
Reply from DNAfit
Hello Ritu,
Thank you for contacting DNAfit. Thank you for the awesome feedback.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
Thank You,
The DNAfit Team
I was scammed
I purchased the complete package uploading data from my heritage. It took 3 days and 5 emails to get someone to look into it. They advertise results in 5 minutes but it is not true. After 3 days I had to re upload my data and i got the results only to find out that 40% of the outcome data “was missing”.
I’ve contacted customer service again and got someone to email me only after another 2 days and many emails. They shrug it off saying that with myheritage data you don’t get the full analysis because they don’t analyse certain things. I told them that they should let people know about this before letting them buy the full package at full price. But i receive no answer again. Poor service, non ethical, no customer service. The worse out there to be honest. I feel scammed.
March 17, 2021
Reply from DNAfit
Hi Emanuela,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
This company is a fraud, unresponsive and not helpful
This company is a fraud. they don't answer phone or reply to your emails. after mailing my kit its been over 2 months and they have not acknowledged that if they received the kit or not. keep asking same questions yet they have no clue as to if they received my kit or they just lost it.
March 10, 2021
Unprompted review
Reply from DNAfit
Hi Abm,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
A+ customer service. Sorted an issue right away.
I had an issue with the order and the customer service team reached out to me and sorted this out. I got a full refund and they even offered to send me a new solution at their cost and I appreciate this level of service.
February 27, 2021
Unprompted review
Reply from DNAfit
Hello Samer,
Thank you for contacting DNAfit. It is always a pleasure to touch base with a member of the DNAfit family.
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
The DNAfit Team
very comprehensive review of my DNA Fit…
very comprehensive review of my DNA Fit resultss ! great insight on my micro-nutrients which will lead to my over-all health and happiness.
many thanks to Carmyn for her generosity of time and knowledge.!!
February 20, 2021
Reply from DNAfit
Hello Barry,
Thank you for contacting DNAfit. It is always a pleasure to touch base with a member of the DNAfit family.
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
Thank You,
The DNAfit Team
DNAfit has given me a real insight not…
DNAfit has given me a real insight not only into my health but fitness side of things too. Making me aware of what is best for my body and am looking forward to seeing what the changes bring for the better.
February 17, 2021
Reply from DNAfit
Hello Tina,
Thank you for the positive feedback, it will assist us going forward.
We are glad that you trusted us with helping you become your best self.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
Thank You,
The DNAfit Team
Extremely Slow
Well, I'm sure the information would be great to have if I could ever get it. I ordered a kit last fall, it arrived two months later. I promptly sent my sample back in and registered online (per the directions) expecting my analysis within the promised two weeks. That was six weeks ago. This was a good chunk of money for me to spend, so I'm disappointed that the product has taken so long and that there's been no explanation or communication from the company.
February 13, 2021
Unprompted review
Reply from DNAfit
Dear Kate,
We would like to apologize for the experience that you have had thus far. We understand that the delay was on our end.
We would to rectify this by assisting you with your query. Kindly forward your query to info@dnafit.com and one of our team members will be glad to assist.
DNAfit team
It was pretty cool information
February 7, 2021
Reply from DNAfit
Hello Jusin,
Thank you for the great feedback, it will assist us going forward.
We are glad that you trusted us with helping you become your best self.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
Thank You,
The DNAfit Team
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