Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... See more
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Review summary
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Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... See more
Company replied
Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... See more
Company replied
We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... See more
Company replied
Company details
About DNA Payments
Written by the company
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contact info
10 Lower Grosvenor Place,, SW1W 0EN, London, United Kingdom
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After service
A brilliant service just what we needed with all the help that you need after it as been set up. Rocky & Guy were really helpful.
March 10, 2026
Reply from DNA Payments
Hi
That's great news, and thanks very much for letting us know about Rocky & Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Paula Walczak
Paula Walczak - Thank you for your smooth and courteous service. really appreciate it
March 9, 2026
Unprompted review
Reply from DNA Payments
Hi Hala
That's great news, and thanks very much for letting us know about Paula! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
VERY EASY TO SET UP AND VERY CLEAR
March 9, 2026
Reply from DNA Payments
Hi Stuart,
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Alex
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you for your help
Guy- thank you for your help you explained everything clearly and made the process easier, I would highly recommend your services to others.
March 6, 2026
Reply from DNA Payments
Hi Gemma
That's great news, and thanks very much for letting us know about how good the service from Guy has been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
It was really smooth and easy
It was really smooth and easy. DOUGLAS was really helpful while onboarding.
March 6, 2026
Reply from DNA Payments
Hi Muskan
That's great news, and thanks very much for letting us know about how helpful Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service by Guy thanks again would…
Great service by Guy thanks again would definitely recommend
March 5, 2026
Reply from DNA Payments
Hi Keeley
That's great news, and thanks very much for letting us know about how great the service from Guy has been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Joanna
That's great news, and thanks very much for letting us know about how helpful Guy has been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service
March 5, 2026
Reply from DNA Payments
Hi Stephen
That's great news, and thanks very much for letting us know about how excellent the service you received was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I contacted DNA payments
I contacted DNA payments, a advisor answered straight away.
I explained the problem, and Jamie talked me through the process to resolve the issue.
Jamie was more than helpful .
Thankyou
March 4, 2026
Reply from DNA Payments
Hi Alan
That's great news, and thanks very much for letting us know about how helpful Jamie was! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
He is very helpful and made work easy…
He is very helpful and made work easy for me thanx DOUGLIS
March 4, 2026
Reply from DNA Payments
Hi Narender
That's great news, and thanks very much for letting us know about how helpful Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
New customer onboarding very smooth
Our company has just moved from another provider. The onboarding process was smooth and the setup straight forward. The customer portal is easy to use and gives us all the information we need about transactions etc.
All the team members we have spoken to have been friendly and helpful.
So far, so good!
March 2, 2026
Reply from DNA Payments
Hi David
That's great news, and thanks very much for letting us know about the good service received from our team! We're delighted to have helped you with your account set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Have dealt with Scott and Guy and…
Have dealt with Scott and Guy and everything has been effortless. Terminal and portal is very easy to use.
March 4, 2026
Reply from DNA Payments
Hi Audrey
That's great news, and thanks very much for letting us know about how helpful Guy and Scott have been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas was so helpful and helped me…
Douglas was so helpful and helped me through all aspects of the Payment PDQ.
March 3, 2026
Reply from DNA Payments
Hi Lee
That's great news, and thanks very much for letting us know about how helpful Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina and Scott have been so helpful…
Amina and Scott have been so helpful and supportive with our move over to DNA made everything so much easier and smoother!!
March 3, 2026
Reply from DNA Payments
Hi Marcin
That's great news, and thanks very much for letting us know about how helpful and supportive Amina and Scott have been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very friendly and easy to deal with
Very friendly and easy to deal with. Efficient onboarding process.
March 3, 2026
Reply from DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about how friendly and easy to deal with our staff are!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dougie was great explaining everything…
Dougie was great explaining everything to get set up
March 3, 2026
Reply from DNA Payments
Hi Danny
That's great news, and thanks very much for letting us know about how great at explaining everything Dougie was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Nicola
That's great news, and thanks very much for letting us know about how helpful and informative Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
She was really helpful to me and helped…
She was really helpful to me and helped me to set up step by step
Thanks Amina
March 2, 2026
Reply from DNA Payments
Hi Mohammed
That's great news, and thanks very much for letting us know about how helpful Amina was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina was amazing at talking me through…
Amina was amazing at talking me through the set up and downloading the app. She also talked me through how it all worked.
Thank you so much for making it so quick and easy for me.
March 2, 2026
Reply from DNA Payments
Hi Caren
That's great news, and thanks very much for letting us know about how amazing Amina was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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