You can subscribe online but can't unsubscribe
You can subscribe online, you can extend your subscription online but you can't cancel your subscription online. It should be illegal for companies to not allow you to cancel a subscription through the same channel that you subscribed through.
When asked why, their answer is: because we put it in our terms and conditions and that's our company policy.
In other words they made it a policy to scam their clients. That says everything for what they think of their clients.
They also shamelessly claim that this is "standard practice in the industry". To make it clear, they did not ask me to confirm my subscriber number, my age or anything else. I called from a Romanian number, gave a name and I could cancel the subscription. So anyone can call, give a random name and have their subscription cancelled. Because they made the choice to allow you to subscribe online through your account but you can't cancel from the same account online. Imagine if Netflix would try this or Amazon with their Prime subscription.
And we don't need to imagine because Netflix is blooming and Dobbit will hopefully go bankrupt very soon. 🙏