So disappointed. Needed a morning suit at short notice for Ascot. Tried to order all last weekend but website would not complete order E mailed the company who told me on Monday to... See more
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See what reviewers are saying
The jacket fitted good, but the trousers are definitely too large to be considered 'S' but other than this, all is good. For the price it was a very nice suit and good quality. Quite pleased.
Easy to return clothing which does not fit.It is a pitty that you do not produce larger sizes as I require size 56 R (UK size)..
I ordered a few times now at Dobell.de A suit, trousers, shoes... - it was delivered very quickly and if i needed to change something because of wrong size, the change also worked nice and fast. I... See more
Company details
Information provided by various external sources
Dobell ist die Heimat für hochwertige Herrenmode zu unglaublichen Preisen. Unsere Produkte kann sich jedermann leisten und sie sind jederzeit verfügbar. Wir möchten, dass unsere Kunden von unserer Erfahrung und unserem Fachwissen profitieren und tun daher alles, um Ihren Wünschen in Sachen Produkte und Services gerecht zu werden.
Contact info
Germany
- info@dobell.de
- dobell.de
3.4
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you
So disappointed.
Needed a morning suit at short notice for Ascot.
Tried to order all last weekend but website would not complete order
E mailed the company who told me on Monday to order on a different browser.
Ordered suit. Paid for next day delivery.
Suit did not arrive
E mailed company.
Told it would arrive today
It didn’t
Courier stated address not clear - another order from the same company arrived this morning to the same address. It is recognisable on all sat nav’s.
E mailed Dobell after estimated delivery time today had expired and told suit would arrive.
It didn’t .
No help . No chasing courier. No apology.
No Ascot.
Now want full refund for suit and postage.
Furious
Credit where credit due. The customer services manager has been in touch and provided some compensation. Thank you . Just such a shame the company didn’t take my concerns seriously in time.
June 18, 2025
Unprompted review
Reply from Dobell
Good morning Sarah,
Thanks for stopping to leave your review, I am so sorry we let you down on this time-sensitive matter.
We have used DPD for many years and its very rare this happens but nether the less it has on this occasion so I am sorry for the inconvenience caused.
I will take this up with DPD of course and in the meantime have now processed you a full refund and apologize again that the journey you expect has not been delivered.
All the best
Dave
Customer Services, Operations & Logistics Manager
WAISTCOAT
This is not in anyway a bad review about the product its about the service. Ordered a waistcoat for my husband which is to big we have been trying to return this for a smaller size but not allowing us to fill in the details in the Royal Mail return label. Have been emailing back and forward now 8 emails to be precise can somebody please advise how we get this back
October 21, 2024
Unprompted review
Reply from Dobell
Good morning Agnes,
Thanks for taking the time to leave your review, depending on where you are posting depends on the process.
I see you are posting this review on the German Trust Pilot, so you will need to return your order to the German return address which all details can be found here,
https://www.dobell.de/retouren
Unfortunately, we don't offer Exchanges in Germany as we are based in UK.
If you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Very long shipping times
Very long shipping times. Good quality of products. German support sends standartized (and incorrect) emails. Custormer pays shipping of returns. Returned products not refunded 1 week after receipt (tracking)... they are unable to match my return and ask me qestions they should handle ...
December 9, 2019
Unprompted review
Quite pleased
The jacket fitted good, but the trousers are definitely too large to be considered 'S' but other than this, all is good. For the price it was a very nice suit and good quality. Quite pleased.
August 1, 2017
Unprompted review
All went fine
July 31, 2017
Unprompted review
Absolutely flawless …
Absolutely flawless order/delivery/invoicing operation.
Can recommend them without the slightest hesitation.
July 29, 2017
Unprompted review
Easy to return clothing which does not …
Easy to return clothing which does not fit.It is a pitty that you do not produce larger sizes as I require size 56 R (UK size)..
July 27, 2017
Unprompted review
Excellent Service...👍
July 26, 2017
Unprompted review
Full score!
I ordered a few times now at Dobell.de
A suit, trousers, shoes... - it was delivered very quickly and if i needed to change something because of wrong size, the change also worked nice and fast.
I can totally recommend these company!
July 25, 2017
Unprompted review
everything excellent
July 24, 2017
Unprompted review
Alles optimal gelaufen.
June 8, 2017
Unprompted review
Very good service
I recommend this site to everywhere. Good, affordable, quality products and fast delivery too.
March 5, 2017
Unprompted review
Thumbs up
the vest was excellent quality for such a great price. The size was a precise XL not as with less quality merchandize. Will continue to shop at Dobell.
February 2, 2017
Unprompted review
Great Quality for the Price / Super Service !!
We are extremely pleased with the quality of the Frack ( Tails ) we received from Dobell.
The delivery, service and exchanges were processed quickly and professionally
We will certainly will be back for more !!
December 28, 2016
Unprompted review
Service after selling is dissappointed
Very late response when I send back the product. After two week, receive nothing of confirmation that my turnback order is implemented. Worry and dissappointed
December 12, 2016
Unprompted review
Reply from Dobell
Sehr geehrter Herr Nguyen
Vielen Dank für Ihre Bewertung.
Wir entschuldigen uns für die Umstände.
Leider ist nich ganz klar was Sie bezüglich dieser Bestellung meinen.
Können Sie deshalb bitte unseren Kundenservice kotaktieren so, dass wir uns dies genauer anschauen können.
Für Rückfragen stehen wir gern zur Verfügung.
Mit freundlichen Grüßen
Ben
Dobell
Kundenservice Manager
Suit
Excellent customer service despite delay caused by postal service.
Great communication. Thanks Nico.
Dr. Bala M. Fischer
November 14, 2016
Unprompted review
Excellent
I am very pleased with the quality of the merchandise from Dobell and also the Quality Service . Items are replaced without delay and they also called to insure that there were no mistakes. You just dont find this kind of service these days. Thank You Very Much.
A Happy Customer
November 8, 2016
Unprompted review
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