At first i was anxious but by just following exactly the procedure it went through loaded my maxis sim in Malaysia and finally i was relieved. Thank you doctorsim.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i tried to buy a gift card, it asked for too much info and took my money, but i never got the gift card. However when i asked for the payment to be refunded, they immediately refunded it and expl... See more
Company replied
It worked, but it took a long time. Their instructions are outdated. They say to plug it into iTunes. iTunes has not existed for years. Support was not helpful. They kept sending me the same inst... See more
Company replied
DoctorSIM has been invaluable while I’m traveling. I have only had positive experiences with doctorSIM while I’m traveling. There was a small issue processing my original top-up, but their support tea... See more
Company replied
Company details
Written by the company
Founded in 2007, doctorSIM is an Internet-based technology company that provides a wide range of savings solutions for digital gifts, the cell phone industry and the premier unlocking company in the world.
Global leader in saving solutions for digital gifts, top-ups, phone unlocks and so much more!
Written by the company
- Phone top-ups
- Send instant airtime and data with best fx exchange. Recharge any phone, anywhere, from wherever you are. 100% transparent, no hidden fees.
- Digital Gift Cards
- doctorSIM's gift cards are the ideal solution for every celebration. Perfect gift vouchers for anniversaries, birthdays, and special days. Anonymous, secure, and with instant delivery via email.
- Phone Unlocking
- doctorSIM provides phone unlocking services to both individuals, distributors and MVNOs, allowing users to use their cell phone on any compatible network in the world. Only legal, tested and guaranteed solutions. Over 16 years experience and counting!
- Phone IMEI Checks
- Check the status of any phone to determine resale value, dues, originality or blacklist status. Over 20,000,000 million checks to date!
- Our mission
- Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. Our work ethic is based on 3 factors: 1. Create extremely useful services using the Internet as the main transactional medium. 2. Provide incremental solutions to existing customer-related issues. 3. Create these solutions guaranteeing profitability and a sustainable business model.
Commitment to Good Practice
Fanatic Customer Support and Ethical
We've been delivering digital services, unlocking phones and offering value added offerings for the past 16 years for millions of customers.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Contact info
1445 Cambridge St,, 02139, Boston, United States
- info@doctorsim.com
- doctorsim.com
4.1
Great
27K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from doctorSIM
We apologise for any inconvenience this may have caused.
After reviewing our records, we have been unable to locate your specific case. I want to ensure that I provide you with accurate information, so we invite you to provide us with any additional details you consider relevant. This will allow us to address your situation more effectively.
We appreciate your understanding and look forward to your response so that we can assist you as soon as possible.
Kind regards,
Anna.
A lucky find on web search
I found doctorSim by chance and we have used twice while in Morocco. Simple to use with varied choice of payments. They take security seriously and respond quickly to email.
If you need to top up a sim on the go, especially a foreign country sim then doctorSim is easy and quick.
December 29, 2025
Unprompted review
Reply from doctorSIM
Fantastic, Scott!
Thank you so much for sharing your opinion with us and other users.
We are really pleased to have contributed to your positive experience!
Best regards,
Mariana.
It is easy to top-up and very fast
It is easy to top-up and very fast. I dont have a problem ever since i used doctorsim. I already recommend it to my colleagues and the're very happy using it. Keep up the excellent work. Thank you vey much. ( Dec.29,2025 )
December 29, 2025
Unprompted review
Reply from doctorSIM
That's great, Dhon!
Thank you very much for sharing your opinion with us and other users.
We are so happy to have been part of your positive experience!
Best regards,
Mariana.
Great and speedy customer service
I was extremely impressed by the rapid and very helpful responses. Great customer service. 10/10
December 29, 2025
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review, It’s so important to us! If you need anything, you know where to find us. Take care!
I was stuck in South Africa a long way…
I was stuck in South Africa a long way from Australia and without Dr Sim I was stuffed! The process was easy and professional.
December 29, 2025
Unprompted review
Reply from doctorSIM
Thank you so much for taking the time to share this review, Wilson.
It means a lot to us! If you need anything, you know where to find us.
Take care!
Best regards,
Celeste.
SCAMMERS, THIEVES, LIARS
Very bad company. Don't dare with their Psychopath asses. They will never deliver ur service. They will take ur money and start to ask for identity after payment has been made. Don't give them ur personal information or ID. THEY ARE SCAMMERS. RUN RUN RUN RUN. BASTARD ASSES
December 28, 2025
Unprompted review
Reply from doctorSIM
Hello,
We are truly sorry to read about the frustration you are experiencing.
Please rest assured that we take your concerns very seriously and your satisfaction is our priority 💙.
Regarding your order, we want to confirm that our team is already reviewing your case and one of our agents will be contacting you shortly to provide the assistance you need and ensure this situation is resolved.
We are here to help you and will do everything possible to regain your trust 💙.
I have ordered twice
I have ordered twice. Never got a penny credit to my phone. I did everything the site said to do to activate the amount. NOTHING!
Refunded money after the complaint was placed.It would be helpful if they had instructions on their site. I did everything they asked, but had to spend considerable time figuring it out. Even then, it didn't work.
My idea would be to pay, then get a credit to your phone.PERIOD.
December 20, 2025
Unprompted review
Reply from doctorSIM
Hello Leonora,
We truly understand how frustrating this situation must feel for you, and we are very sorry for the inconvenience caused.
Please rest assured that both of your refunds have already been processed successfully, and we have sent you the references for each of them. However, we have not yet received a response from your side.
One of our agents will be reaching out to you shortly to provide the assistance you need and ensure everything is resolved to your satisfaction.
We are here to help you 💙
fast response time and great customer…
fast response time and great customer service
December 27, 2025
Unprompted review
Reply from doctorSIM
Thank you very much for your generous review.
We are proud to know that we have made your experience a satisfying one.
Thank you for your support!
Best regards,
Celeste.
Doctor SIM is the best company to…
Doctor SIM is the best company to unlock all phone in the world
December 27, 2025
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review, Destin. It’s so important to us! If you need anything, you know where to find us. Take care!
Very good service
Very good service! It helps a lot when you are stuck.
Very good customer service, immediate response and actions
Keep the good job!
December 27, 2025
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review, Badr.
It’s so important to us! If you need anything, you know where to find us.
Take care!
Best regards,
Celeste.
Easy to use .
December 26, 2025
Unprompted review
Reply from doctorSIM
Thank you for choosing us and for your valuable feedback, Ronald! You’re a star!
Best regards,
Celeste.
Amazing service and customer service
Amazing service and customer service
December 26, 2025
Unprompted review
Reply from doctorSIM
Thanks for your review Walid !
We're proud to know that we met your expectations. Have a fantastic week!
Anna,
Super buien todo bien
December 25, 2025
Unprompted review
Reply from doctorSIM
Muchas gracias por compartir tu opinión Eva.
Es un placer para nosotros saber que cumplimos tus expectativas.
¡Nos has alegrado el día!
Anna.
Mega Top service!
Mega Top service!
Super friendly people.
10 points.
December 17, 2025
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review, Roland. It’s so important to us! If you need anything, you know where to find us. Take care!
The process was clear and transparent…
The process was clear and transparent from the very beginning. Although the phone could not be unlocked, the situation was explained in detail, and when I requested a refund, it was handled immediately and without any issues. Overall, a professional and reliable service.
December 23, 2025
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review Jorge.
It’s so important to us! If you need anything, you know where to find us. Take care!
Anna.
They did a great job attempting to…
They did a great job attempting to unlock my my used i phone i purchased,. after figuring out original carrier and communication was amazing thruout process!! Thank you doctorSIM!!
December 23, 2025
Unprompted review
Reply from doctorSIM
Hello, Jenni! Thank you so much for your kind review. We're delighted to know that you enjoyed our service. We're here for any questions or assistance you might need. Have a wonderful day!
Kinda skeptical about this.
Kinda skeptical about this.. app. I'm just trying to figure if my Samsung is truly carrier unlocked as it works on any carrier anyways but some things don't seem to be working fully. And in the email it was stated that I have an iPhone? I'm using a Samsung Galaxy S23 FE and even provided the IMEI number but you guys are calling it an iPhone?
December 23, 2025
Unprompted review
Reply from doctorSIM
Hello Damien,
Please do not worry, I am here to offer you all the guidance you need and clarify any questions you may have. We have been unable to locate your order with the information provided.
Please kindly contact us at info@doctorsim.com, and we will look into it thoroughly.
I look forward to hearing from you.
Kind regards,
Sofia.
Very poor service and performance just…
Very poor service and performance just terrible
December 22, 2025
Unprompted review
Reply from doctorSIM
Hello Corie,
In order to verify what has happened, find the best solution, and resolve it as quickly as possible, we need more information than what is included in your review.
Unfortunately, with the information provided, we are unable to locate your order in our database. Therefore, we kindly ask you to write to us at info@doctorsim.com
with the details of your request so we can help you directly, which is our priority.
Our team is available 24/7, including weekends and holidays, to provide you with a quick response and ensure that your experience with us is the best possible.
Best regards,
Celeste
Very good and impressive
Very good and impressive. Very good b I am so happy with the service
December 22, 2025
Unprompted review
Reply from doctorSIM
That’s awesome!
We're glad to have met your expectations.
Thanks for sharing and have a wonderful day!
Sofia.
Very professional and fast
Very professional and fast, I highly recommend!!!
December 21, 2025
Unprompted review
Reply from doctorSIM
Thank you very much for your generous rating, Fang.
We're really happy to know we did a good job.
Thanks for your support!
Greetings,
Celeste.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.