At first i was anxious but by just following exactly the procedure it went through loaded my maxis sim in Malaysia and finally i was relieved. Thank you doctorsim.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i tried to buy a gift card, it asked for too much info and took my money, but i never got the gift card. However when i asked for the payment to be refunded, they immediately refunded it and expl... See more
Company replied
It worked, but it took a long time. Their instructions are outdated. They say to plug it into iTunes. iTunes has not existed for years. Support was not helpful. They kept sending me the same inst... See more
Company replied
DoctorSIM has been invaluable while I’m traveling. I have only had positive experiences with doctorSIM while I’m traveling. There was a small issue processing my original top-up, but their support tea... See more
Company replied
Company details
Written by the company
Founded in 2007, doctorSIM is an Internet-based technology company that provides a wide range of savings solutions for digital gifts, the cell phone industry and the premier unlocking company in the world.
Global leader in saving solutions for digital gifts, top-ups, phone unlocks and so much more!
Written by the company
- Phone top-ups
- Send instant airtime and data with best fx exchange. Recharge any phone, anywhere, from wherever you are. 100% transparent, no hidden fees.
- Digital Gift Cards
- doctorSIM's gift cards are the ideal solution for every celebration. Perfect gift vouchers for anniversaries, birthdays, and special days. Anonymous, secure, and with instant delivery via email.
- Phone Unlocking
- doctorSIM provides phone unlocking services to both individuals, distributors and MVNOs, allowing users to use their cell phone on any compatible network in the world. Only legal, tested and guaranteed solutions. Over 16 years experience and counting!
- Phone IMEI Checks
- Check the status of any phone to determine resale value, dues, originality or blacklist status. Over 20,000,000 million checks to date!
- Our mission
- Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. Our work ethic is based on 3 factors: 1. Create extremely useful services using the Internet as the main transactional medium. 2. Provide incremental solutions to existing customer-related issues. 3. Create these solutions guaranteeing profitability and a sustainable business model.
Commitment to Good Practice
Fanatic Customer Support and Ethical
We've been delivering digital services, unlocking phones and offering value added offerings for the past 16 years for millions of customers.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Contact info
1445 Cambridge St,, 02139, Boston, United States
- info@doctorsim.com
- doctorsim.com
4.1
Great
27K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feedback
The web page was fairly straight forward.
It was easy to use.
Sign up was no problem.
Received the results 5 minutes later
Would recommend to anyone who asks !
February 4, 2026
Unprompted review
Reply from doctorSIM
That's great, Jay!
Thank you so much for sharing your opinion with us and other users.
We're so pleased to have been a part of your positive experience!
Best regards,
Celeste.
Reply from doctorSIM
Hi, thank you so much for your comment!
We love reading that everything was "quick, easy, and fast"—message understood! That's precisely the idea: that you don't waste a single second when you need to top up your balance or manage anything with your mobile phone.
It was a pleasure to help you!
Best regards,
Laura
doctorsim services is one of the best…
doctorsim services is one of the best services it's fulfilled hi commitment on its time highly recommended
March 17, 2026
Unprompted review
Reply from doctorSIM
Hello,
We're thrilled to hear that we delivered on our promise and, above all, that you received your order right on time. We work hard to make speed our hallmark. Thank you for recommending us!
Best regards,
Charles
Reply from doctorSIM
That's great!
Thank you so much for sharing your feedback with us and the rest of our users.
We're so glad to have been part of your positive experience!
Anna.
I’ve ordered from them 3 times already…
I’ve ordered from them 3 times already and each time has been easy and they respond very fast if you have any issues and fix the issues fast.. I will definitely continue to get my data and airtime packages from them A+ CUSTOMER SERVICE
March 16, 2026
Unprompted review
Reply from doctorSIM
Hooray Derrick !
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Anna.
I’m happy to share that I had a great…
I’m happy to share that I had a great experience. The top-up went through quickly without any issues, and the whole process was simple and reliable.
I would definitely recommend this service!
Thank you 🙂
March 17, 2026
Unprompted review
Reply from doctorSIM
Thank you for sharing your opinion Adnan.
It's a pleasure for us to know that we met your expectations.
This truly made our day!
Anna.
iPhone 16e could not be unlocked but…
iPhone 16e could not be unlocked but they gave my money back to me thank goodness!! Great customer service support!!!!!!
March 14, 2026
Unprompted review
Reply from doctorSIM
Thank you for choosing us and for your valuable feedback!
You’re a star!
Anna.
They did my recharge, it didn't go but receipt from carrier came to them.carrier denied but they recharged again from their side.nice trustworthy service.
Very nice experience
March 10, 2026
Unprompted review
Reply from doctorSIM
Hola,
Te agradecemos mucho la paciencia que tuviste mientras solucionábamos el inconveniente con la operadora. A veces la tecnología falla, pero lo que realmente cuenta es estar ahí para asegurar que tu recarga llegue a su destino pase lo que pase. Nos hace muy felices saber que confías en nosotros.
¡Gracias por elegirnos y que tengas un día estupendo!
Atentamente,
Javier
TERRIBLE SERVICE ITS A SCAM THEY MAKE…
TERRIBLE SERVICE ITS A SCAM THEY MAKE YOU PAY FIRST ADVERTISE EASY PURCHASE ONCE YOU PAY YOU HAVE TO SEND YOUR PASSPORT AND A VIDEO OF YOU THATS NOT ACCEPTABLE SHUT DOWN THIS COMPANY FROM TRUST PILOT NOW
March 11, 2026
Unprompted review
Reply from doctorSIM
Hello,
To address your case and resolve the issue immediately, please contact us at info@doctorSIM.com.
Please send us your top-up details so an agent can provide you with a solution as quickly as possible.
Regards,
Derek
SCAM STAY AWAY
March 12, 2026
Unprompted review
Reply from doctorSIM
Hello,
We understand you need an immediate solution for your top-up. To help us resolve this issue right away, please contact us at info@doctorSIM.com.
Please provide your transaction details so an agent can review what happened and get back to you as quickly as possible.
Regards,
Customer Support - doctorSIM
Ashley
Reply from doctorSIM
Great, Kehindr!
Thank you very much for sharing your opinion with us and other users.
We are so happy to have been part of your positive experience!
Best regards,
Celeste.
Very good application for recharging…
Very good application for recharging SIM cards. Fast and convenient. I recommend.
July 9, 2025
Unprompted review
Reply from doctorSIM
Hello, Krasimir! Thank you so much for your kind review. We're delighted to know that you enjoyed our service. We're here for any questions or assistance you might need. Have a wonderful day!
WARNING
WARNING – SCAM PAGE ⚠️
I want to warn everyone about a fake and criminal page that stole money from me.
I was trying to send credit/money from France to my mother in Afghanistan. This page told me they could send the credit for me. They asked me for some information and I sent it. After that they told me to take a photo of my account number and send it, and also send the code.
After I sent those things, money was taken from my account in France.
But my mother in Afghanistan never received any credit or money.
This page is 100% fake and run by scammers. They trick people, steal their money, and disappear. What they are doing is fraud and theft.
Please be careful and never send your bank information, account photos, or verification codes to pages like this.
I will report this scam, and I am sharing this so no one else becomes a victim of these criminals.
Please share this warning so others do not get scammed. 🚨.
Hello,
I am writing about the money that was taken from my account. I contacted your page because I wanted to send credit from France to my mother in Afghanistan. You asked me to send my account information, a photo of my account number, and the code. After I sent these details, money was taken from my account.
However, my mother never received any credit or money.
This is unacceptable. What you have done is fraud and theft. You took money from my account without providing the service you promised.
I demand that you return my money immediately. If my money is not returned, I will report this case to my bank and to the authorities for fraud and online scam.
You must send back my money as soon as possible.
Waiting for your response.
March 6, 2026
Unprompted review
Reply from doctorSIM
Hello Mohammad,
I am very sorry to hear about the situation you describe.
We have been offering reliable and transparent services for many years, and we take any incident, no matter how minor, very seriously.
In cases where we cannot guarantee delivery of the service, we always ensure the corresponding refund. However, with the information you have provided, we have not been able to locate your order.
I kindly ask you to please contact us directly via our email address info@doctorsim.com so that we can review your case in detail and offer you the appropriate solution.
Thank you for your understanding.
Kind regards,
Sofia.
Good i am so problem
January 1, 2026
Unprompted review
Reply from doctorSIM
Thank you.
We're so glad you found our service useful! We're here for anything you might need.
Thanks for choosing us!
Sofia.
I purchased a gift card last week March…
I purchased a gift card last week March 7th and aI have not received it yet, can you please refund my money $23.07 please and thank you.
March 7, 2026
Unprompted review
Reply from doctorSIM
Hello Debi,
We are very sorry to hear that you haven't received your gift card yet. Please don't worry: if the delivery failed, we will issue a full refund of your $23.07 immediately.
To help you right away, we need to locate your order, as we cannot find it with the information provided in this review. Please send an email to info@doctorsim.com with your order ID or the email address you used for the purchase.
We are ready to solve this for you as soon as we hear from you!
Best regards,
Valentina.
Everything was great
March 9, 2026
Unprompted review
Reply from doctorSIM
Hi,
Thank you so much for your feedback! We're thrilled to hear that your experience with us was perfect. We work every day to make processes like top-ups and unlocking your phone this easy and fast.
We hope to see you back on the website very soon!
Best regards,
Helen
Excellent customer service
Excellent customer service! The team was responsive, professional, and exceeded our expectations. They went above and beyond to ensure I was satisfied with my purchase. Highly recommend!
March 9, 2026
Unprompted review
Reply from doctorSIM
Thank you very much for your generous review, Charbel.
We are proud to know that we have made your experience a satisfying one.
Thank you for your support!
Best regards,
Celeste.
I pay 15.50 € it will be 1250 afghani…
I pay 15.50 € it will be 1250 afghani credit in doctorSIM web but I get just 920 afghani credit in afghanistan its cheat I never trust igen this Company.
😡😡😡😡
March 9, 2026
Unprompted review
Reply from doctorSIM
Hello Samim,
I am very sorry about the situation and understand your frustration. I want to resolve this as soon as possible, so please write to us at info@doctorsim.com.
I will review your case personally. With the information provided, I have not been able to locate your order.
I look forward to hearing from you.
Best regards,
Sofia.
Honestly
Honestly, services quick response and sometimes the processing take longer but still greatest..
March 6, 2026
Unprompted review
Reply from doctorSIM
Hello,
Thank you very much for taking the time to leave us your review.
I would like to know a little more about your experience.
We would appreciate it if you could contact us at info@doctorsim.com.
Have a nice day.
Best regards,
Celeste.
Reply from doctorSIM
Thank you for choosing us and for your valuable feedback, Morgan!
Thank you for choosing us.
Best regards,
Celeste.
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