At first i was anxious but by just following exactly the procedure it went through loaded my maxis sim in Malaysia and finally i was relieved. Thank you doctorsim.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i tried to buy a gift card, it asked for too much info and took my money, but i never got the gift card. However when i asked for the payment to be refunded, they immediately refunded it and expl... See more
Company replied
It worked, but it took a long time. Their instructions are outdated. They say to plug it into iTunes. iTunes has not existed for years. Support was not helpful. They kept sending me the same inst... See more
Company replied
DoctorSIM has been invaluable while I’m traveling. I have only had positive experiences with doctorSIM while I’m traveling. There was a small issue processing my original top-up, but their support tea... See more
Company replied
Company details
Written by the company
Founded in 2007, doctorSIM is an Internet-based technology company that provides a wide range of savings solutions for digital gifts, the cell phone industry and the premier unlocking company in the world.
Global leader in saving solutions for digital gifts, top-ups, phone unlocks and so much more!
Written by the company
- Phone top-ups
- Send instant airtime and data with best fx exchange. Recharge any phone, anywhere, from wherever you are. 100% transparent, no hidden fees.
- Digital Gift Cards
- doctorSIM's gift cards are the ideal solution for every celebration. Perfect gift vouchers for anniversaries, birthdays, and special days. Anonymous, secure, and with instant delivery via email.
- Phone Unlocking
- doctorSIM provides phone unlocking services to both individuals, distributors and MVNOs, allowing users to use their cell phone on any compatible network in the world. Only legal, tested and guaranteed solutions. Over 16 years experience and counting!
- Phone IMEI Checks
- Check the status of any phone to determine resale value, dues, originality or blacklist status. Over 20,000,000 million checks to date!
- Our mission
- Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. Our work ethic is based on 3 factors: 1. Create extremely useful services using the Internet as the main transactional medium. 2. Provide incremental solutions to existing customer-related issues. 3. Create these solutions guaranteeing profitability and a sustainable business model.
Commitment to Good Practice
Fanatic Customer Support and Ethical
We've been delivering digital services, unlocking phones and offering value added offerings for the past 16 years for millions of customers.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Contact info
1445 Cambridge St,, 02139, Boston, United States
- info@doctorsim.com
- doctorsim.com
4.1
Great
27K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from doctorSIM
Muchas gracias por compartir tu opinión.
Es un placer para nosotros saber que cumplimos tus expectativas.
¡Nos has alegrado el día!
Anna.
I received an immediate solution to the…
I received an immediate solution to the problem I was experiencing. The assistance was quick and effective.
January 25, 2026
Unprompted review
Reply from doctorSIM
Hooray Ahmet !
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Anna.
Reply from doctorSIM
Thank you Eddie.
We're so glad you found our service useful!
We're here for anything you might need.
Thanks for choosing us!
Anna.
Reply from doctorSIM
That’s awesome Axis!
We're glad to have met your expectations.
Thanks for sharing and have a wonderful day!
Sofia.
Reply from doctorSIM
Thank you for sharing your opinion Krish.
It's a pleasure for us to know that we met your expectations.
This truly made our day!
Anna.
I wish they could refine their…
I wish they could refine their processes, but it's a great service
January 23, 2026
Unprompted review
Reply from doctorSIM
Hello,
We're delighted to hear you value our service so much. We've taken note of your suggestion to refine our processes; we're always looking for ways to make your transactions, whether it's top-ups or terminal checks, as quick and easy as possible. Thank you for helping us improve every day!
Best regards,
Mariam
I'll check this once I am done
January 22, 2026
Unprompted review
Reply from doctorSIM
Thank you for choosing us and for your valuable feedback, Adane.
We are working for you.
Best regards,
Celeste.
Reply from doctorSIM
Thank you very much, Bahaa.
We're glad you found our service useful!
We are at your disposal for whatever you need.
Thank you for choosing us!
Best regards,
Celeste.
Reply from doctorSIM
Thank you for sharing your opinion, Miguel.
It's a pleasure for us to know that we met your expectations.
This truly made our day!
Best regards,
Celeste.
Reply from doctorSIM
Hi there!
Thank you so much for your feedback. We're thrilled to hear you found the process so intuitive. Our main goal is to make sure you can get what you need done quickly and without any hassle. Have a wonderful day!
Best regards,
Marcos
Reply from doctorSIM
Hi!
Thank you so much for the rating. We’re glad to hear you had a good experience with us. We work hard every day to keep things running smoothly. See you next time!
Best regards,
Elen
It seemed ok I guess
January 20, 2026
Unprompted review
Reply from doctorSIM
Thank you for choosing us and for your valuable feedback,
Anna.
Reply from doctorSIM
Hi Malik,
Thank you so much for your comment!
We're glad to hear that you had a good experience with us.
We hope to see you back here soon!
Best regards,
Celeste.
Seems pretty straightforward if it works
January 19, 2026
Unprompted review
Reply from doctorSIM
Hello Cee,
Thank you for taking the time to leave us your opinion.
We see that you have rated us with 2 stars and we sincerely appreciate you sharing your experience.
We are glad to hear that you found the process clear and straightforward.
If there was anything that did not quite meet your expectations or anything you think we could improve, we would love to hear about it so we can help you and continue to improve.
If you have any questions about the results, the report, or the next steps, our support team will be happy to assist you and ensure you have the best experience possible.
Best regards,
Celeste.
Very Fast and effective
Very Fast and effective. Trustable Party. Customer service is guaranteed.
January 18, 2026
Unprompted review
Reply from doctorSIM
Hello Samim!
Thank you very much for your review.
We are delighted to hear that you are happy with our services.
If you need anything else, you know where to find us!
Best regards,
Celeste.
Good service
January 19, 2026
Unprompted review
Reply from doctorSIM
Hi, Eddie!
Thank you very much for your review.
We are glad to hear that you enjoyed our service.
We are available for any questions or assistance you may need.
Best regards,
Celeste.
I paid it and I was expecting it to be…
I paid it and I was expecting it to be unlocked but unfortunately it didn’t so I need a refund
January 18, 2026
Unprompted review
Reply from doctorSIM
Hello,
We want to personally review what happened to provide you with a solution as soon as possible.
Please send us an email to info@doctorsim.com with the details of your request, and one of our agents will assist you immediately to manage your case and the corresponding refund. At doctorSIM, your satisfaction is our priority.
We look forward to hearing from you so we can help you.
Sincerely,
Diego
Excellent customer service
I used the service to recharge a number in Congo but unfortunately, the operator was not available. However, I made the payment but the fast and efficient support was very clear and I received my refund with no problem. If I need a recharge for another operator or country, I will use the service again with no doubt. Great service and support, thanks.
January 18, 2026
Unprompted review
Reply from doctorSIM
Hello,
Thank you so much for sharing your experience in such detail. We regret that the operator in Congo was unavailable at the time, but we're happy to know that our support team was able to resolve the refund quickly and transparently. For us, customer trust is paramount, even when things don't go perfectly the first time.
We'd be happy to assist you again with any top-ups or other requests you may have in the future. Thank you for trusting us!
Best regards,
Lucía
Need a free unlock
January 17, 2026
Unprompted review
Reply from doctorSIM
Hello,
We understand you'd like to receive the service free of charge, but to guarantee a safe and legal unlock that doesn't void your device's warranty, we need to perform technical processes that incur an operating cost. At doctorSIM, we focus on providing a professional and guaranteed service so your phone is permanently unlocked without errors.
If you change your mind, we'd be happy to help you with the process.
Best regards,
Adrián
customer service is very quick and…
customer service is very quick and efficient. Sometimes Turkcell causes issues but DoctorSIM always resolves the issue quickly. You guys are a life saver.
January 17, 2026
Unprompted review
Reply from doctorSIM
Hi,
We know that mobile carriers can sometimes be difficult, but it's encouraging to know that our support team was there to resolve your issue quickly and easily. Comments like yours give us a lot of energy to continue providing the best possible service. We're so glad we could help!
See you next time you top up!
Sincerely,
Daniel
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