Clicked option for “free 7 day trial” and was charged $49.95 at the end. So misleading, not transparent. Do not use. Update: the confirmation email went to spam. The initial link is misleading as... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to use. Quickly combined multiple jpg files into one pdf, even let me rearrange the order of the jpg files before finalizing the pdf. Easy to cancel the trial period too.
Company replied
I chose this site because it seemed to offer the tools I needed for my particular document. I had difficulty with this program. Although it did not work for me and my document, that’s not to say tha... See more
Company replied
Be aware that you must cancel Document Genius (DG) before the trial period ends or auto-billing will occur as in the contract you entered by using a trial period. Although with my initial contact wit... See more
Company replied
Company details
Written by the company
At Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence. Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Contact info
United States
- documentgenius.com
4.0
Great
272 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Not suitable for my application
February 7, 2026
Unprompted review
Reply from Documentgenius
Thank you for sharing your feedback.
We’re sorry to hear that the product wasn’t suitable for your application. We’d really appreciate the opportunity to learn more about your experience and understand how we can improve.
If you’re open to sharing additional details, please feel free to reach out to Betty at support@documentgenius.com
. Your feedback helps us continue improving our services.
Thank you for your time.
Very user friendly documents
Very user friendly documents. Highly Recommend!
February 7, 2026
Unprompted review
Reply from Documentgenius
Thank you so much for your kind words. We’re glad to hear you found our documents user friendly. Thanks again for the recommendation.
it was easy to navigate and complete…
it was easy to navigate and complete the document that i needed.
thank you.
February 2, 2026
Unprompted review
Reply from Documentgenius
Thank you for your kind feedback. We’re glad to hear the platform was easy to navigate and that you were able to complete your document successfully.
Just thank you.
February 6, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback!
Very expensive
February 5, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We understand pricing is an important factor, and we’re sorry to hear it didn’t meet your expectations.
We’d appreciate the chance to learn more about your needs and see how we can improve your experience. Please feel free to reach out to Betty at support@documentgenius.com
.
Works very well
Works very well. I only needed 1 contract but I definitely recommend it.
February 5, 2026
Unprompted review
Reply from Documentgenius
Thank you for the recommendation. We’re glad to hear the platform worked well for your needs.
The website says it converts PDF to CSV…
The website says it converts PDF to CSV after you go in create an account pay him some money try and convert my PDF and the only one excluded is CSV! Ridiculous
February 4, 2026
Unprompted review
Reply from Documentgenius
Thank you for sharing your feedback. We’re sorry for the frustration this experience caused and understand how disappointing it can be when a feature doesn’t meet expectations.
While our platform supports multiple PDF conversion options, certain file types or conversion formats may have limitations depending on the document structure. We’re continuously working to improve compatibility and clarity around supported features.
If you’re open to it, we’d appreciate the opportunity to review your file and better understand what you were trying to convert. Please feel free to reach out to Betty at support@documentgenius.com
, and we’ll do our best to assist or provide clarification.
Thank you for taking the time to share your experience.
super hard to use and wont compress big…
super hard to use and wont compress big files
February 3, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re sorry to hear about the difficulty you experienced with compressing larger files.
Please reach out to us at support@documentgenius.com
and include Attn: Betty in your message. She’ll be happy to review the issue and help you further.
You charged me $49 after I canceled…
You charged me $49 after I canceled during the trial week. I had to dispute the charge. Very disreputable and never responded to my email other than “you’ll hear from us within 24 hours.”
February 1, 2026
Reply from Documentgenius
Thank you for bringing this to our attention.
We’re sorry for the frustration this situation has caused. Our team will reach out to you directly via email to review your account and address your concerns regarding the charge and cancellation.
Thank you for your patience. We’ll be in touch shortly.
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear the JPG-to-PDF conversion was easy for you.
Pretty easy great app
February 1, 2026
Unprompted review
Reply from Documentgenius
Thank you for the kind feedback! We’re glad you found the app easy to use and appreciate you taking the time to share your experience.
I fill a document and it was fast and…
I fill a document and it was fast and practical document. it was worth do it your self document.
February 1, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear the document process was fast and practical, and that you found it worthwhile to complete on your own. We appreciate you sharing your experience.
Y'all gave me exactly what I needed
Y'all gave me exactly what I needed. There was no mess, no fuss, no issued. I am canceling my free trial because I cannot afford a monthly fee.
February 1, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear the service met your needs. We appreciate you giving us a try and wish you all the best.
This was so hard to use
This was so hard to use. I wanted an easier way to craft a letter. Not for my generation.
February 1, 2026
Unprompted review
Reply from Documentgenius
Thank you for sharing your experience. We’re sorry to hear the platform didn’t meet your expectations and appreciate your honest feedback. It helps us understand where improvements are needed.
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear you had a positive experience with the editing features and appreciate you taking the time to share this.
it was very easy to create the document…
it was very easy to create the document that I needed, and it was very easy to cancel the subscription.
January 31, 2026
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear the document creation process was easy and that canceling the subscription was straightforward. We appreciate you taking the time to share your experience.
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear you found the app easy to use and the interface seamless. We appreciate you taking the time to share your experience.
Document Genius is great for those…
Document Genius is great for those legal documents that you need at the drop of a hat.
January 26, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear Document Genius was helpful when you needed legal documents quickly. We appreciate your support.
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear you found the experience easy and quick. We appreciate your support.
Document Genius is legit and worth every penny…
Document Genius has pretty much everything you would need for templates and pre filled documents. This is great for any new or small business that needs the right paperwork!
January 30, 2026
Unprompted review
Reply from Documentgenius
Thank you for your kind feedback. We’re glad to hear Document Genius provided the templates and paperwork you needed. We appreciate your support and are happy to help new and small businesses get started.
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