Clicked option for “free 7 day trial” and was charged $49.95 at the end. So misleading, not transparent. Do not use. Update: the confirmation email went to spam. The initial link is misleading as... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
Easy to use. Quickly combined multiple jpg files into one pdf, even let me rearrange the order of the jpg files before finalizing the pdf. Easy to cancel the trial period too.
Company replied
I chose this site because it seemed to offer the tools I needed for my particular document. I had difficulty with this program. Although it did not work for me and my document, that’s not to say tha... See more
Company replied
Be aware that you must cancel Document Genius (DG) before the trial period ends or auto-billing will occur as in the contract you entered by using a trial period. Although with my initial contact wit... See more
Company replied
Company details
Written by the company
At Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence. Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Contact info
United States
- documentgenius.com
4.0
Great
272 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mai was very helpful and quick to…
Mai was very helpful and quick to respond to my inquiry.
March 25, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear that Mai was helpful and responded quickly to your inquiry.
Andy took care of my problem right away.
March 25, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear that Andy was able to resolve your issue right away.
It says it is free until you actually…
It says it is free until you actually try to use it. I tried the trial and it did not convert my pdf to a document. Disappointed....
March 24, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback, and we’re sorry to hear about your experience.
Our service offers a trial that provides access to all features during the trial period, after which it renews into a subscription unless canceled. We understand how this may have been frustrating, especially if the conversion did not meet your expectations.
If you’re open to it, we’d be happy to take a closer look at the file you tried to convert and see how we can help improve the result. Please feel free to reach out to our support team—we’re here to assist.
Document genius is a helpful service!
March 22, 2026
Unprompted review
Reply from Documentgenius
Thank you for your kind feedback! We’re glad to hear you found DocumentGenius helpful.
Worked great
March 23, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear everything worked great.
great and easy to use
March 23, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear you found the service great and easy to use.
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear you found the pre-filled features super easy to use.
I was asked to help someone with a…
I was asked to help someone with a problem with a tenant who hasn't paid their rent since November, 2025. It was very easy to find the Eviction Notice and fill it out. I highly recommend this site if you ever have that issue.
March 22, 2026
Unprompted review
Reply from Documentgenius
Thank you for your thoughtful feedback! We’re glad to hear it was easy to find and complete the eviction notice when you needed it.
We appreciate your recommendation and are here if you ever need assistance again.
Easy and Awesome
March 23, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear you found the experience easy and awesome.
This company has been charging my…
This company has been charging my credit since Aug 2025. I had signed up with Mama bear legal forms. I have no idea how this company got hold of my credit card details and started charging me. I cant find any accounts online with you. I will be disputing all charges. Beware! They are a scam!
March 22, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback, and we’re sorry to hear about your experience.
We take concerns like this very seriously. Please note that we do not have access to or store credit card information outside of accounts created through our secure checkout process, and charges would only occur if a subscription was created using your payment details.
It’s possible the charge may be associated with a different email address or a related service. We’re currently unable to locate your account based on the information provided.
To help us investigate further, please reach out to our support team at support@documentgenius.com and we’ll review this right away and assist you in resolving the issue.
LEGIT!!!
LEGIT!!!! They offered a free trial, I used it but decided at this time didn't need additional help, so I cancelled. I will definitely use them again though
March 22, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you had a smooth experience with the free trial and cancellation. We appreciate your support and look forward to assisting you again in the future!
Fast & great
Santiago made everything easy and solved my problem. Thank you Santiago!!!
March 20, 2026
Unprompted review
Reply from Documentgenius
Thank you for your kind words! We're glad to hear Santiago made everything easy and resolved your issue. We truly appreciate your feedback!
The templae was very easy to understand…
The template was very easy to manage and it was created in a professional way.
March 10, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the template easy to use and professionally created. We truly appreciate your support!
Andy was professional and quick about…
Andy was professional and quick about finding a solution to my concerns
March 18, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear Andy was professional and quick in resolving your concerns. We truly appreciate your support!
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found it easy to use!
It doesn't save everything you put into…
It doesn't save everything you put into the document.
March 17, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback, and we’re sorry to hear about your experience.
If your information isn’t saving properly, it may be due to a session timeout or an issue with the browser. We recommend saving your progress periodically and ensuring you’re using an updated browser.
If the issue persists, please reach out to our support team so we can take a closer look and assist you further.
Ease of use multiple documents to…
Ease of use multiple documents to choose from
March 16, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the platform easy to use and appreciated the variety of documents available.
The ease of signing up was easy
The ease of signing up was easy, the document downloading not so easy for a senior with minimal experience with downloading documents. The ease to cancel not so easy BUT the chatting with Mai or Mia(sorry forgot how to spell name) was efficient and enough to help with cancellation.
March 16, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We're glad to hear the sign-up process was easy and that our support team was able to assist you efficiently with your cancellation.
We appreciate your comments regarding the document download and cancellation experience, and we’ll use this to improve and make things more user-friendly.
Could not find compressed file easily…
Could not find compressed file easily and once I did it only went from 18 mb to 17mb. Possible user error but not a great experiance
March 16, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating that can be. In some cases, the reduction in file size may be minimal depending on the original file content and compression settings.
If you’d like, our support team can help guide you through the process to achieve better results. We appreciate your input and will continue working to improve the experience.
I received a refund hassle-free
I received a refund hassle-free. Thank you Andy, for your exceptional customer service!
March 16, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the platform easy to use and appreciated the wide selection of documents available.
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