Dog and Hat Coffee Club Reviews 

178
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fantastic selection of high-quality coffee beans and the reliable, flexible monthly subscription service. Consumers frequently highlight the incredibly helpful staff and the exceptional customer support team that always solves issues quickly. Some reviewers were happy with the extra surprise freebies and small gifts included in their delightful monthly delivery boxes. People also enjoy reading the informative booklets and appreciate the seamless ability to add extra accessories to their orders. Buyers find the overall service to be wonderful value and eagerly look forward to receiving their parcels.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of fresh,... See more

Subscription

Consumers find subscription to be positive, highlighting how easy it is to manage plans and enjoy a wide... See more

Quality

Reviewers mention positive feedback about quality, highlighting a consistently great range of fresh,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the fantastic and proactive... See more

Staff

People report positive experiences with staff, highlighting that consumers find team members genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried a number of coffee subscription companies as well as ordering directly from roasters, imo D&H have the best producers and selection of coffees out of the lot. I think from memory I have h... See more

Company replied

Rated 5 out of 5 stars

I have been into coffee for nearly 30 years and have tried numerous subscriptions over the years. Dog & Hat is the one i have settled on mainly because they offer the variety i am after, which allow... See more

Company replied

Rated 5 out of 5 stars

Had the 2 bag subscription for a number of months now and it has never disappointed. Coffee is always fresh, high quality, the selection is always nice and varied. The surprised freebies are always... See more

Company replied

Rated 5 out of 5 stars

We love most of the coffees, some are not to our taste but we love exploring the flavours and they are always quality. Service is great and it’s nice not having to think too much just get great co... See more

Company replied


Company details

  1. Coffee Roasters

Written by the company

For the love of Coffee! Our goal is to provide you with an exceptionally varied selection of the highest quality coffees that this country's roasters have to offer with minimal fuss (we also include a few European roasters). We get a real kick out of researching coffees for our site - when talking to new roasters, we find the passion they have for coffee and the communities that grow it is infectious...and we're inspired to drive that passion to a wider audience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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No recent history of asking for reviews

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4.9

All reviews

(178)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outrageously delicious coffee at a…

Outrageously delicious coffee at a great price with super friendly, personal customer service - what more could you want?

November 9, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

How kind, Thank you so much and we are so happy you love the coffee! best wishes, emma and su

Rated 5 out of 5 stars

Lovely Coffee , every month

3 bags of brilliant coffee beans each month, which I dutifully drink with relish. My choice is the filter selection, and I use them in an Aeropress. Sometimes I even share the coffee via a Moccamaster filter machine.
If you love filter coffee , you can't beat this subscription.

November 9, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

How great to hear how much you enjoy the coffee, thank you for your kind review! best wishes, emma and su

Rated 5 out of 5 stars

I've been using D&H for a few years now…

I've been using D&H for a few years now and the always deliver (no pun intended). I got to try coffees I never thought of buying as I prefer African beans, but some Colombian and other central American beans in the sub were terrific. Price is always on point, you wouldn't be able to get the same beans on their own directly from the roaster for the same sub £9 delivered.

November 9, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Thank you for your great review! its so nice to hear that you've been on the sub for such a long time. Thank you for choosing us! best wishes, emma and su

Rated 5 out of 5 stars

Dog & Hat are a wonderful company

Dog & Hat are a wonderful company.
The coffee sent out each month is really great and I look forward to each delivery.
Not had a bad bag of coffee yet - each one fits the flavour profile (traditional) that I selected at sign-up.
You get a good mini-mag each month with details of the roasters, beans etc...
The price is comparable to other coffee subscriptions and includes tracked Royal Mail postage.
I've been a subscriber for a while now and intend to continue to be for the foreseeable future!

October 20, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Amazing to hear that you've been with us so long and that you love what we do! reviews like this really do make our day :-) Thank you and best wishes, emma and su

Rated 5 out of 5 stars

Dog & Hat really are my favourite…

Dog & Hat really are my favourite subscription by far. The whole operation is really good in every area - coffee quality and variety is fantastic, shipping is always reliable (the only sub that that have managed that for me so far!) and the personal touch they put into the boxes, and their business, makes being a customer a really nice experience. It's really easy and smooth to amend subscription options and the whole thing is hassle-free. I really can't say enough good things and always look forward to the newsletter and importantly the boxes of wonderful coffee!

November 9, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

We are so pleased you like the newsletter. Thank you so much for your kind words and taking the time to write this fab review! best wishes, emma and su

Rated 5 out of 5 stars

Found by accident stayed on purpose

I stumbled across Dog and hat on Instagram a couple of years back now I treated myself to a coffee machine for Christmas and quickly realizing I needed good quality coffee to make a difference to my daily brew I reached out to them.

Whoever I spoke to couldn't have been more helpful they even arranged an early delivery for me with the current months subscription to get me out of trouble over the Christmas period I've been with them ever since.

I've not once been let down with a delivery or disappointed in the quality and range of the coffee that these guys managed to find from around the UK and the world.
I have personally recommended numerous colleagues friends and family to the services of the Dog and hat subscription

November 8, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Wow thank you! we are thrilled you found us and love what we do. Thank you for your wonderful words we really do appreciate it :-) best wishes, emma and su

Rated 5 out of 5 stars

Very happy subscriber

I've had a subscription with Dog&Hat for a couple of years now. The filter subscription gives me reliably great coffee from a really good range of coffee roasters every month. The team at Dog&Hat also provide a monthly newsletter with details about the coffees/roasters of the month and tips such as a grind-size guide so that I can optimise the brew-method quite quickly.

They are very responsive on email and helpfully flexible - when I have been away they have suspended my subscription easily and re-started it as soon as I got back!

Overall, very happy and a very good company. Thanks for the coffee Dog & Hat!

November 8, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Thank you! we always try and be super quick with our response times so its great to hear that :-) we try and be as flexible as possible as its what we think all subscriptions should provide. best wishes, emma and su

Rated 5 out of 5 stars

★★★★★

I've had the pleasure of enjoying the Dog and Hat coffee subscription service for the last two years, and it has been nothing short of fantastic. If you're a coffee enthusiast looking for a diverse and personalized coffee experience, this subscription service is a must-try. I've never had a bag of coffee i didn't drink.
The quality of the coffee provided by Dog and Hat is consistently top-notch. The beans are fresh, and the roasters they collaborate with are some of the best in the business. I can always count on the coffee being expertly roasted and packed with flavor.
Over the past two years, I've had a few questions and requests, and every interaction with Su, Emma, Dave or Charlie has been exceptional. They're responsive, accommodating, and genuinely passionate about coffee.

November 8, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Thank you for the kind review and for your two years with us :-) So pleased you are loving the coffee, we try and provide as much variety as possible each month. best wishes, emma and su

Rated 5 out of 5 stars

Always a great selection of coffee and…

Always a great selection of coffee and the magazine is often worth a read for a bit of background. Would recommend if you like speciality coffee but don’t want to have to research and pick your own roasters.

October 16, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

We love the fact we can provide a wider Varity of coffees to all of our wonderful subscribers. glad you like the coffee. Thank you and best wishes, emma and su

Rated 5 out of 5 stars

Great coffee variety and a personal touch

Each subscription delivery has something different with quite a variety, great for discovering new beans or styles or roasters. A lot of effort is put into creating the monthly newsletter, with details of the coffee, the roasters and how to prepare. It's good quality, good value for speciality coffee and worth subscribing for at least a month to find some new ideas.

October 16, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

So pleased you enjoy the newsletter, we try and get some fun bits to pop in every month! Thank you for your kind words, best wishes, emma and su

Rated 5 out of 5 stars

Always fresh

Always fresh, great tasting coffee delivered to your door. I love the choices made by the team and being able to get coffee from a great variety and selection of roasters.

Loved every bag that has been delivered!

October 18, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Ah we are so glad you've loved the coffees s far its great to hear. Thank you or your review! best wishes, Emma and Su

Rated 5 out of 5 stars

A subscription worth your time

Good value, great selection and I’ve gotten to try so many different roasters. Regular as clockwork every month and I like that they’ve started offering a wider range of subscriptions to suit everyone. I’m a big fan of citrusy fruity coffees so would love to see a subscription to that and I’d happily pay a little more for it.

November 8, 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

So pleased you are enjoying trying all the different coffees from our wonderful roasters! Thank you so much for your kind words. best wishes, emma and su

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Beautifully packaged subscriptions, always delivered on time and with excellent customer care and communications.

November 8, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Wow thank you! We appreciate you and all of our wonderful subscribers. Thank you for your kind review! best wishes emma and su

Rated 5 out of 5 stars

Excellent customer service with…

Excellent customer service with incredibly quick responses to any issues, even when they are not blame.
Consistently delicious, sustainable coffee. Insightful and interesting booklets and fun treats.

November 8, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

We are elated you love the sub and thank you so much for taking the time to write this lovely review! kindest emma and su

Rated 5 out of 5 stars

Favourite Coffee Bean Subscription

Had this subscription service for 2 months now and very happy, The coffee beans we've been sent are very nice every time.

I also love everything else they provide such as the little newsletter book thing I get each month which is always a great read (had a nice handwritten memo on our first one to welcome us), the customer service is quick and very friendly and flexible, even their social media is great to follow.

October 20, 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Thank you so much for joining us here at Dog and Hat! So pleased you are enjoying the sub so far and we are always working to improve our socials so that means a lot :-) kindest, emma and su

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, wide variety of Roasters and beans, great background info and grinding tips in accompanying mag. Delightful customer service and value for money.

November 7, 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you John for the kind review - Have a lovely Christmas and new year - Su and Emma x

Rated 5 out of 5 stars

Dog and Hat are brilliant!

Dog and Hat are brilliant! The coffee they send is well sourced and always an interesting selection of countries of origin and flavour profiles. They are also the most affordable way to feed a specialty coffee habit and each delivery arrives with useful info about each coffee. Highly recommend!

November 8, 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Jon for the lovely review - Have a lovely Christmas - Su and Emma x

Rated 5 out of 5 stars

Awesome!

Great service and a wide range of coffees for all tastes. If you’re looking for a subscription with a great variety of coffee then this is for you!

November 8, 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Richard - Have a lovely lovely Christmas - Su and Emma x

Rated 5 out of 5 stars

Great quality coffee at very reasonable…

Great quality coffee at very reasonable prices, always good variety and seamless delivery. I basically stopped buying beans elsewhere…

November 8, 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey JL - Thank you so much for the review - loads of people only buy of us, I get the odd phone call of subscribers who are in desperate need of coffee from us! Love what we do - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Really fantastic range of coffee with a…

Really fantastic range of coffee with a very informative pamphlet. I made an error initially in my order timings and it was sorted immediately in a very responsive and friendly manner. Faultless levels of customer service and a really great product. Highly recommended!

October 16, 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you so much for taking the time to write this lovely review. Its great to hear you enjoy reading the booklet that we send out each month. such kind words, Thank you, emma and su

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