Dog and Hat Coffee Club Reviews 

178
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fantastic selection of high-quality coffee beans and the reliable, flexible monthly subscription service. Consumers frequently highlight the incredibly helpful staff and the exceptional customer support team that always solves issues quickly. Some reviewers were happy with the extra surprise freebies and small gifts included in their delightful monthly delivery boxes. People also enjoy reading the informative booklets and appreciate the seamless ability to add extra accessories to their orders. Buyers find the overall service to be wonderful value and eagerly look forward to receiving their parcels.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of fresh,... See more

Subscription

Consumers find subscription to be positive, highlighting how easy it is to manage plans and enjoy a wide... See more

Quality

Reviewers mention positive feedback about quality, highlighting a consistently great range of fresh,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the fantastic and proactive... See more

Staff

People report positive experiences with staff, highlighting that consumers find team members genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried a number of coffee subscription companies as well as ordering directly from roasters, imo D&H have the best producers and selection of coffees out of the lot. I think from memory I have h... See more

Company replied

Rated 5 out of 5 stars

I have been into coffee for nearly 30 years and have tried numerous subscriptions over the years. Dog & Hat is the one i have settled on mainly because they offer the variety i am after, which allow... See more

Company replied

Rated 5 out of 5 stars

Had the 2 bag subscription for a number of months now and it has never disappointed. Coffee is always fresh, high quality, the selection is always nice and varied. The surprised freebies are always... See more

Company replied

Rated 5 out of 5 stars

We love most of the coffees, some are not to our taste but we love exploring the flavours and they are always quality. Service is great and it’s nice not having to think too much just get great co... See more

Company replied


Company details

  1. Coffee Roasters

Written by the company

For the love of Coffee! Our goal is to provide you with an exceptionally varied selection of the highest quality coffees that this country's roasters have to offer with minimal fuss (we also include a few European roasters). We get a real kick out of researching coffees for our site - when talking to new roasters, we find the passion they have for coffee and the communities that grow it is infectious...and we're inspired to drive that passion to a wider audience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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4.9

All reviews

(178)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star coffee, 5 star customer service

I bought a 3 month subscription from Dog & Hat for my partner as a birthday present and I honestly can't recommend them enough. I was fashionably late in ordering the coffee and so I emailed Su to let her know that I was a terrible girlfriend and that I was worried about when the coffee would arrive. She replied within MINUTES to say that she'd make sure it was sent off first class the very next morning to ensure that it arrived in time - sure enough it even beat my amazon parcels! It looked fantastic in the box and I was absolutely delighted when my partner opened it and they'd even thrown in some fancy chocolate for him as a little birthday treat! The coffee tastes delicious and it was surprisingly interesting to read all about it over the first pot. I can't wait for my next box and I'm already thinking about buying my next subscription! Thanks guys!

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Best coffee subscription in the UK

So glad I stumbled across dog and hat. Great coffee from a wide variety of roasters. And Su’s customer service is excellent. Can’t recommend highly enough. If you owe it to your palate to sign up.

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

A must for the coffee connoisseur

For the coffee connoisseur, this subscription is perfect. Each month is like Christmas, some delicious coffees, beautifully packaged with lots of great info on each coffee.
This isn't a company. This is a family that love coffee and love sharing it with their subs. Exceptional customer service as well as FB to discuss all the coffees and get any questions answered.

December 30, 2020
Unprompted review
Rated 5 out of 5 stars

Got to be the best coffee subscription there is!!

I have always tried to find some amazing coffees through research, and have also tried other subscriptions before I found Dog & Hat. Since finding them around 2 years ago now however I’ve never had a coffee that hasn’t surprised me or surpassed my expectations. They clearly spend a lot of time researching, sampling and tasting all their coffees as they have had some amazing, some obscure but always delightful tasting coffee from all around the world and not just from the UK scene. Every month I receive a very well and neatly packaged box of my coffee with an amazing booklet that not only has the usual taste notes but also lots of information from the roasters as well as farmers with lots on origin, sourcing and processing that really gives a valuable insight into your coffee. On a few occasions I have asked questions, it asked for something slightly different from my usual subscription choice and they have always been quick to respond and always extremely helpful. Looking for a subscription, why would you not want to try them?

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent coffee and amazing customer service

Where do I start?

Dog&hat are really passionate about what they do. They're always available with queries, provide an interesting booklet each month for the coffees they are showcasing, are flexible about what you order and how you pay (you're not tied in for example) and their coffees are some of the best around, from different roasters each month. Absolutely worth the money and a great gift for a coffee nut to boot.

November 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great coffee and service

The Dog and Hat team put a lot of effort and thought into selecting their roasters, the standard is excellent. The arrival of our monthly subscription is always something to look forward to. Their customer service is absolutely fantastic, it is clear that they care deeply and will always go the extra mile.

November 9, 2020
Unprompted review
Rated 5 out of 5 stars

Superb customer oriented approach, great selections

A superb service. Fantastic well thought selection of coffees. Excellent write up and insight into the roasters and the source of the beans. A very customer oriented approach with a Facebook group in regular contact. Easy to get in contact with the team, fast responses. I am more than satisfied with this and look to continue, as well as expand my subscription.

October 13, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you for the review - The customer is always at the front of our minds, customer first! Thanks Su

Rated 5 out of 5 stars

Great selection of coffees that arrive…

Great selection of coffees that arrive on time each month. I really enjoy how varied the coffees that I get to try with Dog & Hat are. Would highly recommend to any coffee enthusiast.

October 12, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Great thank you - pleased you love the sub. Yes for those reading the reviews, we rotate origins so its always different! Su

Rated 5 out of 5 stars

Really awesome company

Really awesome company. I work in a cafe but I still order my monthly coffee package from dog and hat. The coffees are all different and really interesting. They source coffee from independent roasteries all over. Along with the coffee, they write a little booklet that gives useful Info about the different coffee beans included and some info about the dudes that roast the coffee too. I find it really interesting. The service is also really responsive, kind and helpful. I couldn’t recommend dog and hat more highly!

October 6, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thanks George, pleased you love the sub, and we love your monthly box arrival posts - Su

Rated 5 out of 5 stars

Best coffee subscription service

I've been a subscriber from day 1 and never looked back.

Hands down the best coffee subscription service there is.

I look forward to my box each month to discover new roasters and origins - over the years there have been alot!

The coffee and service are exceptional.

Brilliant small independent business.

October 6, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Robin, thank you - our man in the know - great subscriber, always good to have a chat. Su

Rated 5 out of 5 stars

Great quality coffee and fast shipping

Great quality coffee and very fast shipping! I order on Saturday and coffee arrived on Tuesday morning (just on time for my morning coffee).

September 29, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thanks John - Ye we ship daily, usually on a RM24 so it can be speedy.

Rated 5 out of 5 stars

For anyone that loves coffee!

For anyone that loves coffee and wants a fantastic subscription that surprises and delights every month with a fantastic diversity of coffee, look no further! Not only are the bags of coffee each month amazing, but the couple that runs dog and hat are also knowledgeable, friendly and welcoming to their ever-growing community! Superstars!

September 26, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey James - thank you for the review and the Yorkshire pudding breakfast recipe lol Su

Rated 5 out of 5 stars

Bright light during lockdown

I really love my wee coffee subscription.
Not an aficionado of coffee at all but they all taste great. Delivery is reliable and easy and the cost per bag is basically the same (or maybe even a little cheaper) than buying high quality stuff from a deli.
Getting the different coffees has been a bit of a birght light during lockdown. 10/10 would recommend

September 26, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Euan - Pleased you love the sub. Yes we can be cheaper than the roaster or the deli - part of the benefit of the club is good value. Su

Rated 5 out of 5 stars

Amazing service- Like a personal shopper for coffee.

I was one of the early adopters of the subscription, Su and Dave offer such a great service, a great selection of coffee and the support is second to none. Unlike most stuff I've subscribed to the range is consistently good, and it's just full bags of great coffee not loads of filler tat.

I've found it easy to add to or reduce the number of coffees sent (unlike some other subscriptions I've been part of where amending stuff requires a degree in politics and law! And I'm not sure why anyone would want less coffee!)

The sense of being part of a community is brilliant, with well curated groups to discuss the coffee, free from coffee snobbery and full of useful support.

Su and Dave are clearly passionate about what they do, and it shows in the quality of coffee. And the value is exceptional too. I don't think I've ever subscribed to anything for so long, as usually quality seems to drop off, but dog&hat just keeps getting better and better, with some of the best roasters in the world, niche coffees and great service.

September 21, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Awe Thank you Grace for always being a great supporter - be good when we can run another open day. Roll on 2021 so we can all catch up.

Rated 5 out of 5 stars

Incredible customer service

I’d had a single roaster sub for years and though the bean variety was exceptional there was definitely a similarity between bags. So I researched subs that provided coffee from different roasters. Why didn’t I do it earlier? Yes, very occasionally, I get a coffee I’m not a huge fan of but more often than not I get an absolute gem. Without a sub like this I’d never have discovered such a variety of beautiful coffees.
What makes D&H so awesome is their personal customer service. I’ve had occasional, limited time, changes to subscription (eg caff to decaf, bag numbers, etc) and the team has always been accommodating. Those changes are often met with a hand written note in their monthly literature. As they get bigger those notes may die out but I know that behind the business is a team that cares.

September 20, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Lloyd - Thank you - a great subscriber, the notes will always be around! unless we change the packing sequence where I don't get to see names on boxes - but we wont let that happen.

P.S I have packing chips for you!

Rated 5 out of 5 stars

I couldn't be happier with the service

I couldn't be happier with the service from Dog and Hat. the coffee is terrific, the customer service is top notch, and the small details in the package, like stickers and the dialled in magazine, make the experience even more special!!

September 19, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hello - Thank you 'Customer' yes the magazine is what is all about - you can put coffee in a box, but you need a bit of data. No Cake recipes here...though maybe we should.

Rated 5 out of 5 stars

Happy to be part of the family

I've been a subscriber for a couple of years now. I've always had the best coffee, delivered straight to my door. Perfect service.

I have a 1kg per month sub which does me just fine for what I drink. There's lots of options to suit your own personal needs, so it's definitely worth a look around the website to see what would work best.

The best part of Dog^, aside from the coffee, is the people who run it. Su and Dave put everything into the subs to make sure you receive the best coffee from all over the world. They produce a monthly newsletter telling you all about the coffee in the box, as well as other news going on with dog&hat.

Overall, I'm really happy being s part of the Dog^ family. Cheers

September 19, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Ah SkateCreate - Thank you - this guy is the bed skateboard wood turner on this island.

Rated 5 out of 5 stars

Fun company - Great coffee

I have been with Dog and Hat since they started the subscription service. Always excellent coffee and from a wide variety of sources which I would probably never try otherwise. I always look forward to the monthly coffee parcel. Recommended

September 15, 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thanks Jed - Thanks for sticking with us so long :-)

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