Dog's Lounge Reviews 408

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My elderly border has kidney issues and started to have accidents in the house. It was upsetting her and us. After looking at products and reading ingredients and other reviews I thought I'd try the... See more

Company replied

Rated 5 out of 5 stars

Paulina is so helpful, patient and friendly. She really does go above and beyond. I am happy giving the dogs lounge Olli supplement to ensure my dogs needs are met for feeding. Highly recommend thi... See more

Company replied

Rated 5 out of 5 stars

Ordered once before from you & was really pleased how quickly the tablets worked. Our dog Skye started having little accidents a while ago & started on these tablets, we stopped giving her them gradu... See more

Company replied

Rated 5 out of 5 stars

Ordered first lot of Berri for my Parsons Russell Terrier who last year developed prostate hyperplasia age 5 & frequently has leaky bladder. One leak occurred in under a week but no leaks at all since... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

Dog's Lounge supplies UK customers with natural supplements for their furry friends.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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Rated 5 out of 5 stars

What a treat!

What great products & personal service. Our dog is very happy we are looking after him with delicious treats. I will definitely be reordering and recommending these products.

December 12, 2022
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Reply from Dog's Lounge

Thank you, Nerys! We're glad to hear about your positive experience with our brand :)

Rated 5 out of 5 stars

Joint supplements

It's been over a week and still have not recieved my order. Whether its due to the recent postal strikes I don't know. Item says shipped but no info given on royal mail tracking.
So an update. 3 hours after posting this my order turned up. The ordering was easy and the goods arrived well packed. Love the container pots, so cute. Hopefully these will help ease my dogs stiffness. Thank you Dogs lounge for your reply.

December 10, 2022
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Reply from Dog's Lounge

Hi Maria,
We're very sorry to hear you still haven't received your order. Yes, you're correct - there are massive delays caused by the Royal Mail strikes, unfortunately. We do all we can to ship our parcels as soon as possible; however, as soon as they leave our facility, there's nothing else we can do to speed up the delivery. We added a pop-up on our website to notify our customers about the strikes and possible delays and to give them the option to pay for the courier service to avoid delays. You chose the free standard shipping, meaning your parcel was sent using Royal Mail. All I can do at this point is kindly ask for your patience. I understand this is not ideal, but deliveries take longer than usual, given the Christmas period and the strikes. If you don't receive your order next week, please email us so we can resolve this for you.
Wishing you a great weekend,
Paulina

Rated 5 out of 5 stars

Great experience

Store is easy to find the items you want. Purchases are quick & easy
Delivery is quick & efficient

November 25, 2022
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Reply from Dog's Lounge

Thank you, Maxine! We're glad to hear you had a positive shopping experience with us :)

Rated 5 out of 5 stars

Lovely helpful people

Lovely helpful people. Doing their best in the face of postal strikes.

December 2, 2022
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Reply from Dog's Lounge

Thank you very much for your kind words, Jenny. We really appreciate it!

Rated 5 out of 5 stars

Delivery

Very fast delivery

December 3, 2022
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Reply from Dog's Lounge

Thank you, Mark! We're glad to hear your order arrived promptly :)

Rated 5 out of 5 stars

I have always found this company to be excellent…

I have always found this company to be excellent. Speedy service, good products, very personable and willing to help. They have that personal touch which instills confidence in the customer.

November 17, 2022
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Reply from Dog's Lounge

Thanks so much, Sandra, for sharing your feedback. We're glad to hear about your positive experience with our company and we're always here to help :)

Rated 5 out of 5 stars

Berri and Omega tablets

My 12 year old golden retriever Bear, was diagnosed in March 2022 with anal gland cancer which was causing him to pass blood in his urine. I started him off on the Berri tablets which i have on subscription for him and I can honestly say the blood has completely stopped. The vet cannot offer any other explanation so I can only assume it is down to these tablets. Also, Dog's Lounge sent me a complimentary container of the Omega tablets to try so I started giving them to both of my dogs and not only have I seen a massive improvement in both of their mobilities, I have noticed their coats are so much softer and shiny too and have received lots of comments from other dog walkers at our local park who have also noticed so I now have these on subscription too. I can't rate this company and their products highly enough and have recommended them to anyone who will listen.

November 11, 2022
Unprompted review
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Reply from Dog's Lounge

Thank you very much, Sarah, for taking the time and sharing your experience with our products. Your review made our day! We're glad to hear both supplements helped your pups and hope they will continue doing so 🧡

Rated 1 out of 5 stars
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Reply from Dog's Lounge

Hi Michael, Thank you for your review. I just checked and can see your order was refunded as you have emailed us on 10th October and asked to cancel your order, which we have done. I have personally sent you an email confirmation, so please check your email. Your subscription is still active, I can change the delivery date for you so that you can get it within the next day or so. Please advise how you'd like to proceed. Best wishes, Paulina

Rated 5 out of 5 stars

So far so good

Easy ordering, quick delivery, my dog will eat the tablets like treats
No recurrence of bladder issue since starting the tablets, fingers crossed for a clear urine test for him in a couple of weeks

September 30, 2022
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Reply from Dog's Lounge

That's awesome news - so happy to hear Berri tables helped with your pup's bladder issue! Keep us posted! Thank you for sharing your experience 🧡

Rated 5 out of 5 stars

Great,fast efficient service

Great,fast efficient service
Many thanks

October 13, 2022
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Reply from Dog's Lounge

Thank you for sharing your shopping experience Gary! Keep us posted how your pup gets on with the supplement 🧡

Rated 5 out of 5 stars

My item got lost in Evri and they very…

My item got lost in Evri and they very kindly sent me another. I will certainly shop with them again

October 10, 2022
Unprompted review
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Reply from Dog's Lounge

Happy to hear we could help to deliver your order! Let us know how your pup gets on with our supplements 🧡

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