Dolci Lusso Reviews 223

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving their orders, with some waiting weeks or even months without their items arriving, and often without proper tracking information. When products did arrive, consumers frequently found the quality to be poor, describing items as cheap, made of synthetic materials, and not matching the advertised premium standard. A major concern for many was the inaccurate sizing, with items often being much smaller than expected or having irregular fits, and some even had size tags removed. The return policy was a significant source of frustration, as people found it difficult to return items, were often asked to pay high shipping fees for returns or exchanges, and sometimes received incorrect replacements. However, some people also felt that the clothing was stylish, and a few were very happy with the quality, size, and delivery of their orders.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items are made from... See more

Quality

Reviewers highlight negative aspects of quality, consistently expressing disappointment with the products... See more

Order

Users describe negative interactions with order, with many reporting that they never received their items,... See more

Delivery service

Consumers find delivery service to be negative, with many reporting extremely slow delivery times, some... See more

Return policy

Customers consistently express dissatisfaction with the return policy, describing it as a "joke" and nearly... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered two XXL polo tops before Christmas 2025 and I was not overly concerned that they did not arrive until 13 January 2026. However they were not XXL but medium size and fitted my medium size fri... See more

Company replied

Rated 1 out of 5 stars

If I can give less then one start I will, Avoid this company at all costs. The “premium” clothing they advertise is cheap, poor-quality rubbish. When I asked for a refund, they told me to return every... See more

Rated 1 out of 5 stars

Ordered some shirts after seeing a facebook post and mistakenly didn't read the reviews first. Never received the shirts and the tracking number they provided showed the item going to a completely di... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

Our collection is more than just clothes. It's a lifestyle. Every piece at Dolci Lusso is meticulously crafted for the discerning individual who seeks elegance in simplicity and luxury in every detail. Join us on this journey of style and substance. Discover fashion that doesn’t just fit you but fits into a brighter, greener future. Welcome to the Dolci Lusso family.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Not Worth the 5 weeks to get delivered

Shipping took over a month to deliver and when I finally received my package i was immediately disappointed. For claiming a luxury shirt the crammed 4 polos in a package the size of a softball so the display aspect was beyond poor. The material is nice but the shirts are not sized for a standard USA athletic male. I wear a large in everything and this is skin tight even for a athletic fit. Also the material is completely see through when stretched so if you have tattoos on your chest or back expect everyone to see them. Not worst the cost or the extremely long ship time in my opinion. The only good thing about this is the feel is nice and would have been better if I had of known they run small

April 2, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear about your experience. We strive to provide high-quality products and excellent service, so it’s disappointing to hear we missed the mark. We’d love to help make things right – please reach out to us directly, and we’ll work to resolve the issue. Thank you for your feedback, as it helps us improve! 🙏

Rated 5 out of 5 stars

I love the necklace/chain

I love the necklace/chain - great quality and came pretty quick too!

March 24, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Awesome to hear you love the necklace! Thanks for the great review! 🙌

Rated 2 out of 5 stars

Slow, Asian Shipping, Not as advertised

Shipping location is not disclosed. Had I known that it would ship from overseas up front, I could have managed my expectations on the time to receive my order. Products are marketed to give the impression they are more stretchy/form fitting than they actually are. Photos displayed give the impression that they are form fitting to a fit body (which I have as a bodybuilder), but in reality result in looking more like a typical, synthetic polo work shirt. Shirts are nice, but not what I was intending to buy from the start. Material is far shinier than marketed as well - which would have prevented my order to begin with. Will not buy from again due to lengthy shipping process, high price and mis-match in marketing to actual product.

April 1, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear that the product didn’t meet your expectations. We appreciate your feedback on the shipping and fit, as we’re always working to improve. If you’d like to discuss a return or exchange, we’re happy to help. Thanks for sharing your thoughts with us!

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Still didn’t get my package its been 1 month

March 1, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear about the delay! This is definitely not the experience we want you to have. Please reach out to us, and we’ll get it sorted right away. 🙏

Rated 1 out of 5 stars

Run away

The pants I chose to order are absolutely terrible. They have no pockets and no internal lining. Washed them once and the could now fit a toddler. Run…don’t buy.

March 20, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear you’re unhappy with the pants. That’s definitely not the quality we aim for. Please reach out to us directly, and we’ll work on making it right for you. 🙏

Rated 1 out of 5 stars

2 tops I got where not are shown in…

2 tops I got where not are shown in picture , 56€ each and I received cheap quality and was told that's what I ordered- rest of order was fine total order just under 300€ , end February- start of March order not sure dates without closing review

February 28, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear the tops didn’t match your expectations. That’s certainly not what we want for our customers. Please reach out, and we’ll be happy to help resolve this for you. Thanks for sharing your thoughts!

Rated 1 out of 5 stars

Ordered pants - sizes inaccurate

Ordered pants, ordered extra large, my leg wouldn’t fit

March 24, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear the pants didn’t fit as expected! Please reach out, and we’ll do our best to help sort this out for you.

Rated 4 out of 5 stars

Item as described and very comfortable…

Item as described and very comfortable material. Shirts do run smaller, on some styles tighter than others. For example, I ordered size 2XL and I’m 6”1 and weight 228 pounds. That size fits fine although some of the styles are a little more just. I ordered 6 polos including the Distinto, Tenace and Veneto styles. The distinto would’ve been better to order 1 size up from the 2XL. Some threads here and there but can be easily fixed by cutting them. They’re really breathable shirts and easy to wash. Wrinkle free and a very modern look. My order took two weeks to arrive. I Would definitely recommend.

March 22, 2025
Unprompted review
Rated 4 out of 5 stars

Body builder friendly

As a bodybuilder, it's hard to find shirts that fit just right. I ordered a 5 pack and when I received them I noticed all the shirts were XS. This is no good since I'm 5'10" 240lbd. I contacted customer service in the resent everything in the correct size and told me to keep the other shirts. I received them a couple of weeks happier and I instantly loved them. Tight and lose in all the right places. The craftsmanship is ok-good, there are quite a few runner threads that had to be burned. Had that not been an issue I would have given five stars for both customer service and quality.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

Watch out! Way too small!

I ordered two polo shirts. They took forever to arrive, but the fabric and craftsmanship seems good. Unfortunately, they are not wearable. I am usually a large, but ordered an XL just to be safe and they are so small and tight that I’ll be giving them away to a child in my family. Quite a joke.

March 7, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear the sizing didn’t work out for you. That’s definitely not the experience we want to provide. Please reach out to us, and we’ll do our best to find a solution for you. Thanks for sharing your feedback!

Rated 5 out of 5 stars

I've ordered shorts before and they fit…

I've ordered shirts before and they fit perfectly. So I decided to order more but of a different style. The shirts came in and unfortunately they were too tight. I sent an email and received a response immediately. They replaced my shirts with a size that would fit. When I received the replacement shirts, I was extremely satisfied with how they fit and felt. They quality of these shirts is amazing. I've received numerous compliments when I wear the shirts. Ill look to order more in the future. Thank you for your great customer service and the quality of the product.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Shirts

Shirts, didn’t exactly fit the way I wanted, but they are high quality!!!! The company understood an offer to make it right!!!
No the company fault the shirts fit exactly the way they look!!!

March 18, 2025
Unprompted review

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