Just received my luggage. File a Claim with Lufthansa and the getting connected to Dolfi wasn’t the easiest. I receive a quote for my broken bag that was lower than the price paid originally (note th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I received quick responses in every email I sent and I am satisfied with the solution they provided. The only remark is the suitcase replacement, it's not exactly the same product as my damaged one, t... See more
Company replied
Repaired the broken lock, but also replaced the broken zips and fixed a tear in the outside material without us having requested it. I think they even wiped the suitcase down because it came back to u... See more
Company replied
Very quick service! Submitted claim was processed the same day. The option to order new luggage was immediately available and confirmed the same day as well. After shipping, I received the suitcase a... See more
Company replied
Company details
Written by the company
Dolfi1920 ist das weltweit führende Unternehmen für die Regulierung von Gepäckschäden, die während einer Flugreise entstehen. Rund 100 Airlines auf der ganzen Welt vertrauen unserem Service. Zusätzlich gehören Garantiereparaturen, After Sales Management und Privatreparaturen zu unserem Portfolio.
Contact info
Langer Kornweg 34C, 65451, Kelsterbach, Germany
- +49 30 30806777
- info.germany@dolfi1920.de
- dolfi1920.de
4.1
Great
5K reviews
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awesome ..
awesome ... really helps a lot
all process completes in minutes ... very smooth
April 13, 2026
Very fast service with uncomplicated…
Very fast service with uncomplicated processing of the transaction.
April 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
case number 01513652
Comprehensive information, excellent advice and service, very quick turnaround, and the repair was carried out perfectly
April 16, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
I had a very I had a very positive experience with Austrian Airlines and their partner Dolfi.
I had a very positive experience with the handling of my damaged baggage claim by Austrian Airlines and their partner Dolfi.
After reporting the damage at the airport, the process moved forward smoothly and professionally. Communication was clear, and I was kept informed throughout the different stages of the claim. The assessment of my luggage was handled efficiently, and the resolution was provided in a reasonable timeframe.
I particularly appreciated how straightforward and organized the replacement process was. The team made an inconvenient situation much easier to deal with.
Overall, I am satisfied with the service and the support provided, and I would like to thank the team for their professionalism and efficiency.
April 9, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Prompt answers
Fast answers, honest instructions, sometimes I think you ned too much details... but OK, all was OK at the end
April 15, 2026
Reply from Dolfi1920
Dear passenger,
we thank you for your review and are very happy about your positive feedback. Our team is always eager to provide you with a first-rate experience, and we appreciate your suggestions.
Every positive feedback pushes us to do everything in our power to satisfy our customers.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
The service was exceptional fast
April 14, 2026
Reply from Dolfi1920
Sehr geehrter Passagier,
vielen Dank für die Zeit, die Sie sich genommen haben, um uns zu bewerten. Es freut uns, dass Ihnen unser Service gefallen hat. Wir sind stolz darauf, dass wir zu Ihrer positiven Erfahrung beitragen konnten.
Für die Zukunft wünschen wir Ihnen eine schadensfreie Reise.
Mit freundlichen Grüßen,
Team Dolfi 1920
Damage assessment with a very satisfactory result
After an initially cumbersome, repetitive damage assessment and a lengthy processing time, the claim was ultimately resolved to my complete satisfaction. Thank you very much for the ultimately very satisfactory solution.
April 14, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
As the name in the damage report differed from the name you gave when you reported the case to us we had to contact you and clear this up for data protection reasons. We thank you for your understanding.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Everything went well
April 15, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
This company is a scam
This company is a scam.
The wheel on my luggage broke, and when I tried to contact customer support, I was completely ignored. I reached out three separate times — first through their website contact form, then followed up with two emails. Not a single reply.
This level of negligence and lack of accountability is outrageous.
Avoid this company at all costs.
March 28, 2026
Unprompted review
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear this and do apologize for the delay.
We have contacted you via email today to offer you a replacement. Please see your emails for details.
Thank you
Best regards
Team Dolfi 1920
would rate my experience with Dolfi1920…
would rate my experience with Dolfi1920 2 out of 5 stars.
While the repair process was handled relatively quickly, the quality of the repair was not satisfactory. My suitcase was returned with visible defects still present, including a sharp protruding rivet that poses a risk of injury when handling the luggage.
Overall, the repair did not restore the suitcase to its original condition, and I expected a higher standard of workmanship. Unfortunately, I cannot recommend this service based on my experience.
April 10, 2026
Reply from Dolfi1920
Dear Passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are sorry to hear that you are not satisfied with the repair. We have, therefore, opened a complaint on your behalf.
We would ask you to give us the opportunity to assess the defects you have reported and to send us some photos of the defects in question by email. Please check your emails for further details.
Thank you
Best regards,
Team Dolfi1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Delivery of the parcel was very fast.
April 9, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Suitcase repairs was done in a speedy fashion. Excellent..
Very good job, Dolfi fixed it and the suitcase was returned within days! Well done!
April 2, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
we thank you for your review and are very happy about your positive feedback. Our team is always eager to provide you with a first-rate experience, and we appreciate your suggestions.
Every positive feedback pushes us to do everything in our power to satisfy our customers.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Nicely solved
My baggage was heavily damaged during a flight and I was very disappointed as it was completely new. The flight company reported the damage situation to dolfi and I handed in exact pictures and details of the damaged suitcase. Then the situation it was nicely taken care of by dolfi. Thanks to dolfi company I received a similar suitcase to mine in colour and size. I appreciate the replacement service very much. Thank you.
April 3, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Lean and efficient processes
Lean and efficient processes, reliable and trustful communication. Customer oriented top Service.
April 10, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
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