Dolly and Dotty Reviews 

7,953
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality and gorgeous patterns of the dresses, noting that the soft fabrics feel comfortable, wash exceptionally well, and maintain their vibrant appearance over years of wear. Many people also highlight the accurate sizing and stunning vintage designs that consistently make them feel confident and attract wonderful compliments from strangers. Consumers are equally impressed by the remarkably fast shipping times and the extremely helpful, responsive approach of the support team whenever assistance is required. Shoppers regularly mention that orders arrive promptly and that any questions or returns are handled efficiently and pleasantly by friendly staff.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully made garments and durable,... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is simple and... See more

Customer service

Consumers find customer service to be positive, highlighting extremely helpful staff who respond quickly to... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items are shipped the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has made me feel special and appreciated they go Over and above to help and they were brilliant when I ordered an incorrect size and posted the new dress to me almost straight away. I w... See more

Rated 5 out of 5 stars

I've nearly thirty items from here and I've never had a bad experience.I wear their dresses daily because they're eye catching,comfortable and easy to wash.The material stays the same,wash after wash.... See more

Rated 5 out of 5 stars

I've bought dozens of dresses from here over the years and loved every single one. Several of them are years old and still look as good as they day they arrived, and I don't think any other brand gets... See more

Rated 5 out of 5 stars

Bought a beautiful Dress and could not believe how well it was made, the finish was from a vintage era .And the material is beautiful. I did have a concern with the colour and contacted customer ser... See more


Company details

  1. Women's Clothing Store
  2. also in
  3. Dance Store
  4. Fashion Accessories Store
  5. Headwear Store

Written by the company

Here at Dolly and Dotty we are obsessed with all things vintage, our beautiful collection captures the spirit of 1950’s Rockabilly girls!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,953)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got to get them all 😉

Sincerely I truly recommend this company great price amazing dresses fast shipping and an excellent 👌🏻 customer service bought 7 dresses love them all and will definitely get some other soon 😍

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer of a stunning dress…

First time buyer of a stunning dress and pettie coat that I've bought for my sisters wedding and omg it's beautiful and fits like a glove I 100% recommend Dolly & Dotty to all ladies who like something different and elegant 😍

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service. They go above and beyond to help and are interested in comments and suggestions. I love their retro style dresses and get so many compliments so always recommend Dolly & Dotty. The quality is always excellent and I love the fact that their dresses have pockets. I prefer cotton dresses as I dance a lot but do get tempted by some of the gorgeous polyester blends too as they are just so pretty!

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, and a very special company! Dolly & Dotty combines fast efficient service with excellent quality clothes and, importantly for me, the personal touch. Maria was great in helping me to get the right size dress to fit my particular body shape for my wedding. All freely offered and so much appreciated. I can't thank them enough!

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Best vintage dresses

I buy many vintage style dresses for different online company’s, but Dolly and Dotty have the best dresses out of all of them. The quality of the dresses are perfect and customer service is brilliant. You never have to wait long for your delivery, and, even though vintage shopping can be expensive, the prices are great and affordable, and the clothes are definitely worth every penny. My go-to vintage shop!

May 6, 2024
Unprompted review
Rated 4 out of 5 stars

Disappointed but should have read the description better

I had been really looking forward to my dress arriving.
My disappointment was mainly on my part, having assumed, given the style of dress, it would have been made of cotton. In fact they are polyester, and a rather cheap feeling polyester too. That being said it appeared well made.
The sizing is generous and I should have ordered a size smaller.

I will be returning the dress (which I have to pay for, having already paid £4.50 p&p to receive). I have checked the website and they have no automated returns system in which I can receive an address label so a little frustrated.

Purely because these dresses are not cotton I will not be ordering again. The fact that I have to pay for my own returns is just another payment I could do without.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very professionnal !

The dress I bought fits perfectly! Good quality and size!
Customer service is also very responsive and ready to find quick solutions…
I recommend !

April 30, 2024
Unprompted review
Rated 4 out of 5 stars

Fantastic customer service

Fantastic customer service, super speedy responses and no quibbles over an issue with my order - promptly rectified and with grace.

Will definitely shop here again! Thank you, Maria.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

I will be back for more

I received my first order super quick and all packed securely. I was very sceptical about the price for the petticoats but was thrilled when I got them out. I bought 3 in different colours and I love them. Now saving to buy more. Excellent.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Brilliant company. I had an issue with their discount code not working upon checkout. I emailed and within a day they had already sorted the problem and refunded me the difference.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Such a lovely company to deal with

Such a lovely company to deal with. Always happy to help and very compassionate. Their clothes are of high quality. The staff are personable and professional. I can't rate them highly enough!

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Shop & Beautiful Clothes

I ordered a gorgeous sunflower dress to attend a wedding. Selected delivery to be quick with DPD. A bit of a faff with DPD, but Dolly&Dotty literally sorted it all out & were amazing. Cannot recommend high enough (special thanks to Maria you absolute star 🌟 )

The dress is wonderfully made with exquisite fabric, cut and quality. Don’t hesitate to buy from here!!!

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. I had an issue with the delivery of the dress I ordered and when notified, unasked they resent it via courier at additional cost to themselves. Amazing customer service and I couldn't be happier with the dress itself which was ordered for my wife to be, to wear for our wedding. Absolutely recommend Dolly and Dotty both for the quality of the dress and their brilliant customer care.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! I have always loved the retro styles and finally decided to treat myself to an outfit. After much searching I ordered the Claudia 50's Dress in White Cherry Dot Print with a red petticoat! I ordered the wrong size but once I receive my size, wow! What a stunning dress! I've never felt so pretty and feminine and the petticoat just feels amazing and adds volume and extra femininity! Love it, love Dolly and Dotty and will definitely order more styles. Thank you, thank you so much for such amazing service and styles to choose!

March 7, 2024
Unprompted review

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