Dolly and Dotty Reviews 

7,953
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality and gorgeous patterns of the dresses, noting that the soft fabrics feel comfortable, wash exceptionally well, and maintain their vibrant appearance over years of wear. Many people also highlight the accurate sizing and stunning vintage designs that consistently make them feel confident and attract wonderful compliments from strangers. Consumers are equally impressed by the remarkably fast shipping times and the extremely helpful, responsive approach of the support team whenever assistance is required. Shoppers regularly mention that orders arrive promptly and that any questions or returns are handled efficiently and pleasantly by friendly staff.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully made garments and durable,... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is simple and... See more

Customer service

Consumers find customer service to be positive, highlighting extremely helpful staff who respond quickly to... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items are shipped the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has made me feel special and appreciated they go Over and above to help and they were brilliant when I ordered an incorrect size and posted the new dress to me almost straight away. I w... See more

Rated 5 out of 5 stars

I've nearly thirty items from here and I've never had a bad experience.I wear their dresses daily because they're eye catching,comfortable and easy to wash.The material stays the same,wash after wash.... See more

Rated 5 out of 5 stars

I've bought dozens of dresses from here over the years and loved every single one. Several of them are years old and still look as good as they day they arrived, and I don't think any other brand gets... See more

Rated 5 out of 5 stars

Bought a beautiful Dress and could not believe how well it was made, the finish was from a vintage era .And the material is beautiful. I did have a concern with the colour and contacted customer ser... See more


Company details

  1. Women's Clothing Store
  2. also in
  3. Dance Store
  4. Fashion Accessories Store
  5. Headwear Store

Written by the company

Here at Dolly and Dotty we are obsessed with all things vintage, our beautiful collection captures the spirit of 1950’s Rockabilly girls!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(7,953)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service is fantastic!

Amazing customer service when I needed to sort a return as I’d ordered a size too big. The dress I kept is gorgeous and unique. I wouldn’t hesitate ordering again particularly for the level of customer service which was quick responding, super helpful and a pleasure to deal with

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Sale order not found in warehouse excuse so order cancelled

It was my first order with this company. I ordered something in the sale and used my 15% off and got a great deal. I was so excited. It was for my 70th birthday party with a 1950’s theme. Lots of other people are looking for outfits so l thought l would give D and D a go and pass on the information. I had an email the next day to say they could not locate my dress in the warehouse and so cancelled my order. I was really disappointed. I had another look and in my google search Dolly and Dotty came up again with a lovely dress (Maria Blue Circle Dress) that said it was £39 in the sale but as soon as you follow it through to the D and D site it’s full price at £60. It all seems a bit off to me. I am on a limited budget so can’t afford the full prices but lots of my relatives and friends could have. I won’t be recommending Dolly and Dotty to them.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Great designs and wonderful customer service! I was given a very comprehensive advice on sizing and help with ordering. I will definitely buy again.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses. Outstanding customer service

Can't recommend this company highly enough. The dresses are stunning and come in sizes from 8 to 26. The fabric is beautiful and very forgiving so I recommend maybe go for a size smaller than usual. Most orders are delivered the next day and the customer service is outstanding. Always a quick response and nothing is too much trouble. I returned my first order as the dress was too big. Returns are quick and really easy and I received my exchange item in less than a week. My wardrobe is filling up fast with these beautiful dresses. Highly recommended.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

No longer a dress hater!

I have no idea what they do, but these dresses are amazing. I have never felt after putting on a dress before a sense of comfort and it feeling "just perfect". I was always of the opinion that I hated dresses and dresses hated me. Dolly and Dotty have changed that opinion and I have now purchased 5 dresses from them with a 6th on the way (helloooo Hawain hibiscus I am looking forward to meeting you in a few weeks time).

I also wish to say, customer service - amazing. Maria has been amazing after a DPD mess up (entirely their fault, not D&D) so helpful and went the additional extra mile.

Buy. Enjoy. You won't be disappointed.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my dress

I very carefully followed the size guide, and when the dress came, it was a perfect fit. Colours were very nice, the feel of the dress was good.
Everything is as described, postage to Norway went smoothly.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Dolly and Dotty is a great clothing…

Dolly and Dotty is a great clothing company and with great dresses, skirts,… Also for curvy ladies. I love the beautiful , colourful cloth.
The delivery is really fast and the service desk is so great and helpful, whenever you need something (like for me: I ordered the wrong size and it was changed immediately).

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding clothes and customer service

I’ve bought several dresses from Dolly & Dotty, and every one of them has been absolutely gorgeous and a perfect fit. I’ve received countless lovely compliments and people often ask me where I got my dresses. The customer service is also truly outstanding – responses are always quick and helpful. I wholeheartedly recommend Dolly & Dotty!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Profucts

I rarely leave reviews but this one was just exceptional. They are so fast in shipping, I would say as fast as Amazon. And they process the refunds so fast, unlike other popular clothing stores. The best thing about this store is the top quality of the dresses, and they are so well made especially for curvy women.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

I have contacted through email saying…

I have contacted through email saying my order hasn’t come . Nobody has replied . Very disappointing. I have bought things before . No problem . Now I will not be purchasing again

February 25, 2026
Unprompted review
Dolly and Dotty logo

Reply from Dolly and Dotty

Dear Elaine,

Thank you for your review, and I’m really sorry to hear about your disappointment.

I just wanted to kindly clarify that we have responded to your enquiry via chat on the 9th of March, which we also sent you via email. We replied to your first and only contact with us. From our records, your order was placed as a pre-order, which means it is not due for dispatch yet — this is why you haven’t received it at this stage.

We completely understand how this may have been confusing, and it appears to be a misunderstanding regarding the delivery timeframe.

We truly value your past support and hope this helps clarify the situation. Please do let us know if you need any further assistance at all — we’re always here to help.

Kind regards,
Team Dolly & Dotty

Rated 5 out of 5 stars

Perfect fit and excellent service

The two dresses I ordered fit perfectly and the service I received was excellent. I wanted them delivered quickly because I needed one for a party and they arrived the next day! Will definitely shop with them again

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I've nearly thirty items from here and…

I've nearly thirty items from here and I've never had a bad experience.I wear their dresses daily because they're eye catching,comfortable and easy to wash.The material stays the same,wash after wash.The price on the dresses are amazing value and delivery,which is well informed,is normally within 48 hours

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Quality & Price

This is the first time I have ordered from Dotty and Dolly and I am so pleased with my order. I purchased a dress for a special occassion and it is perfect. The material is wonderful quality, the fit is perfect and the price was fantastic. I will definitely be shopping with Dolly & Dotty again and would highly recommend them.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery, excellent quality

Fast delivery. Good communication. Really liked the ‘real life’ photos on the website…that makes a massive difference. Dress was stunning and better quality than I expected for the price. Delighted all round.

November 24, 2025
Unprompted review

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