Very professional and friendly service to install a tricky stairlift with lots of twists and turns. Impressive precise workmanship carried out by Lee and Neal who were extremely courteous. Nothing wa... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We initially chose Dolphin Stairlifts as they are local to where my father lives. We wanted someone local for ease of maintenance and callouts. What added to the experience is that they offered 3 d... See more
Company replied
Leigh came to my Mother's house yesterday to recommission and service her long outside Stairlift. What a professional, nothing was too much trouble, attention to detail second to none and all wit... See more
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So Adam buck came first off to do the survey and then Leigh tucker came to install the stairlift today. The service from start to finish has been amazing you can tell from the way both men spoke they... See more
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Company details
- Mobility Equipment Supplier
- also in
- Aged Care
- Disability Equipment Supplier
- Disability Services and Support Organisation
- Elevator Service
- Home Health Care Service
Written by the company
Dolphin Stairlifts (South West) Ltd are an independent provider of stairlifts, through-the-floor-lifts, pool hoists and other lifting solutions to clients in Devon. We are also referred to as ‘Dolphin Devon Stairlifts’. Being an approved agent for many of the largest manufacturers in the industry including Stannah, Wessex, Access, Stiltz homelifts, Platinum, Terry Lifts and Bruno means we can provide the right product for your individual requirements at the best price. We’re not tied to one manufacturer or one type of stairlift; so no matter what your requirement, we can find the right solution for you and your home. Our team prides itself on being highly professional whilst offering that personal touch and warmth which comes naturally from a family-run business. We care that you have the right stairlift or lifting solution fitted to meet your individual needs and with over 25 years’ experience, we are confident in the advice we give and the work we do. We don’t employ sales people to carry out our free surveys – just trained engineer surveyors who are not paid on a commission basis. So there’s no hard sell from us and we never outstay our welcome. As well as catering for individuals in their home Dolphin Devon Stairlifts works with Local Authority and Professional Care Providers including; Devon County Council, Exeter City Council, Plymouth City Council, Torridge District Council, Torbay Council, South Hams District Council, Westward Housing Association, Cornerstone, Guinness Trust, LiveWest and Pluss Home Improvement Services.
Contact info
22 Marsh Road, EX17 1EU, Devon, United Kingdom
- 01363776486
- info@dolphindevon.co.uk
- dolphindevon.co.uk
4.8
Excellent
150 reviews
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Replied to 100% of negative reviews
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Reply from Dolphin Stairlifts South West LTD
Thank you for leaving a review, Lewis was delighted to have visited you.
Excellent quick response and friendly…emergency response.
Excellent quick response and friendly team.
Always happy to help.
July 24, 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou for leaving us a review, we were delighted to have got your lift back up and running again.
The staff were very helpful and…
The staff were very helpful and repaired the stairlift promptly and efficiently, I would highly recommend Dolphin stairlifts and its staff.
July 16, 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou so much for leaving us a review, we were so pleased to be able to repair your lift for you.
We are very pleased with the lift and…
We are very pleased with the lift and the work that was carried out to fit the lift.
July 14, 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou Rosalind for the lovely review, we are delighted to have fitted your lift!
Very happy with the service from Dolphin Stairlift
Lovely receptionist when I rang to book the stair lift service. Very pleasant man that came and serviced the lift. Thank you.
July 14, 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou for the lovely review Rachel, we are delighted to have visited you.
Prompt service
Prompt service, quickly answered phone and provided a quick appointment. Very friendly engineer, work quickly and efficiently.
July 10, 2025
Reply from Dolphin Stairlifts South West LTD
Hi Tamzen, we are pleased to have provided you with a prompt and efficient service, thank you for leaving us a review. Dolphin
Saved us when let down by another company.
We have been using Dolphin for a few years now since the installer of our stairlift (Oak Tree Mobility) let us down and failed to cover a "free" service and told us they no longer deal with stairlifts when we rang for our first service. Dolphin couldn't help us enough, we now have a service annually. The guys are brilliant, very helpful, knowledgeable and cheery. Thank you
July 16, 2025
Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to leave us such a lovely review, we are delighted to have been able to assist you!
Man done good job installation new…
Man done good job installation new batteries. And advise me about Stair lift
July 8, 2025
Reply from Dolphin Stairlifts South West LTD
Hi Paul, thank you for the review, we are pleased we could get your stairlift back working again!
I was very impressed by the kindness…
I was very impressed by the kindness and efficiency of everyone I came into contact. Everything was explained fully on how the stairlift would be installed. I would highly recommend Dolphin Stairlifts South West.
July 11, 2025
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thankyou for spending the time to leave a review Jan, We are delighted to be able to help you with your stairlift needs.
The engineer sorted the problem …
The engineer sorted the problem working very well now Proper Job.
June 27, 2025
Reply from Dolphin Stairlifts South West LTD
Thank you for leaving us a review we are delighted we could visit you and service your lift.
Excellent service.Very helpful and…
Excellent service.Very helpful and pleasant engineer.
June 26, 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou for your review, we were delighted to have visited you and service your lift.
From initial phone call to repair being…
From initial phone call to repair being completed in less than three hours. Out of hours too.Excellant.
June 30, 2025
Reply from Dolphin Stairlifts South West LTD
Thank you for the lovely review, we were very pleased to be able to get your stairlift back working again.
Amazing staff and great service
The staff at Dolphin are knowledgeable, approachable and professional. They do a great job. The lift was installed swiftly and Gary went above and beyond to make sure it was just right for us.
June 27, 2025
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thank you for leaving us a review, we are thrilled you were please with our efficient service!
Professionalism
The professionalism of all the staff I have dealt with. Knowledge of the product being sold. No pressurised selling and happy to answers any questions.
June 20, 2025
Reply from Dolphin Stairlifts South West LTD
Hi Kathleen, thankyou so much for you review, we are very proud of our commitment to never pressurise.
The engineer rang in advance so that I…
The engineer rang in advance so that I knew when to expect him, and then went to great lengths to answer my queries, in particular about the life of the batteries in my stairlift.I am now totally dependent on it, so this is important, and he was reassuring.
June 10, 2025
Reply from Dolphin Stairlifts South West LTD
Thank you for the review, we are so pleased we could be so thorough and take time to ensure you were reassured!
Very good service from the engineer and…
Very good service from the engineer and very helpful
June 5, 2025
Reply from Dolphin Stairlifts South West LTD
Thank you for your review, we were delighted to service your lift.
We were pleased with the lift and service given
The stairlift was a good piece of equipment, e-mails were answered quickly and helpfully and any issues sorted promptly.
May 19, 2025
Reply from Dolphin Stairlifts South West LTD
Hi Ruth, Thank you for your review, we hope you are enjoying the benefits of your new Lift!
Reply from Dolphin Stairlifts South West LTD
Hi Debra, thank you for the review, we do our very best to be just as your review describes us!
Very good staff
May 19, 2025
Reply from Dolphin Stairlifts South West LTD
Thank you Ruth for taking the time to leave us a review, we are pleased we could assist you with getting your stairlift repaired.
They answered me in a short time when…
They answered me in a short time when the lift was playing up and came out of normal working hours when they said they would All Good Mary Brown
May 19, 2025
Reply from Dolphin Stairlifts South West LTD
Hi Mary, thankyou for your review. We are pleased you were so happy with our out of hours service, and that we could get you back up and running again!
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