skymotorbase.co.uk Reviews 32

Bought what we thought was a good doors……. First stage was gasket leaking
Second stage letter box leaking.
Third stage glass panels failed
The obnoxious guy that replied to my email was very rude and refused to replace . He stated what do you expect it’s only got a 2 year warranty ….. this is totally out of order .
I’m going to court …….

We want to begin by acknowledging the staff at the Slough location, who were kind, respectful, and genuinely tried to help us. Their efforts were appreciated and they did their best within the limitations of their role. Unfortunately, our overall experience—particularly with the factory management—was deeply disappointing and represents some of the worst customer service we have ever encountered.

Despite multiple delays in the delivery of our custom door, we remained patient and did not raise complaints. At one point, we were even contacted by factory management and asked to accept a door that did not match the specifications we had agreed upon. When the correct door finally arrived, it was delivered with noticeable scratches on both the frame and the door itself.

When we reached out to discuss a resolution, we were met with hostility and rudeness from factory management. Instead of being treated with understanding, we were threatened with having the door taken back and were accused of being “problematic” for simply expecting to receive the high-quality product we had paid for.

Adding to our concern, the staff at the Slough branch acknowledged that we were not the only customers with complaints about product quality and were themselves surprised and apologetic about the way we were treated.

Reluctantly, and feeling we had no other option, we agreed to return the door after the owner insisted it would be collected. While they promised a full refund, we were handed an envelope marked £2,818, even though the actual refund was only £2,795. Unfortunately, we made the mistake of trusting them again and did not verify the cash in front of them. In the end, we lost £98 without any explanation or justification.

What makes this more frustrating is that after doing further research, we discovered that the same door could be purchased elsewhere for significantly less money—and likely without this level of stress or disappointment.

Based on our experience, we strongly advise others to avoid dealing directly with this company. The product quality did not match the premium price, and the unprofessional and disrespectful conduct we encountered from the factory management made an already frustrating situation far worse.

Very straightforward ordering process and installation. The door has been installed by my contractor who was impressed with the quality. Great experience

We brought two doors from this company in August last year, they arrived on time and are Fantastic quality, we we’re a little nervous, as we read the bad reviews, but we received nothing but fantastic service by email and phone, the delivery drivers where helpful and when we asked for fitting guidance Hubert was prompt and very helpful. People always leave negative reviews on service never positive, I would like to thank Hubert and the team we love our doors and have had a lot of people ask where we got them from.

very bad customer services. never use again

Actually went to order a door before reading all the reviews here , sill me!, anyways went to pay and find they charge extra 5% for CC payment , err not legal in the uk, rang "the owner" ( company director, also the owner of the company in Poland? soon as I said I didnt think there should be extra charge he just went off on one like an angry 5 year old , exact words " don't pi$$ me off, don't order 'cos I canx it, don't ring me and don't message" then hung up. Totally unprofessional in all aspects , no real surprise seeing all the bad reviews here.

I brought a double door from this company because they have pretty design. But when I got this door, they give me wrong handle parts, the electric lock didn't even work, and the exterior facing door have a defective big white spot that we can't even remove. When reaching out to them, they are not very responsive and provide no commitment to fix the issue even thou the door is still under warranty. For the price we pay for this door, you would expect better customer service. This has to be the biggest purchase mistake I ever make choosing this company.

One word of advice, check BBB rating, they are a non-profit organization that investigate customer complaints and take it seriously. So if you see a company like this one with an F rating, you probably know what you will expect. I regret not taking BBB rating seriously.

Supplied the wrong style door to the image ordered, also damaged on delivery. Offered my customer £500 off the £4200 price to keep it. My customer declined. The door was collected at 10:30pm on a Sunday. My customer tried to order a new door and we were told to not order from the company again. Waste of time and money. Avoid.

AMAZING ** AMAZING ** AMAZING** AMAZING
I am not one for writing reviews but I felt this review had to be done, as our experience with Domadeco from start to finish has been AMAZING.
This is our story ….
We are in the process of a big renovation and it was time to get the front door. After searching for a company for a wide front door and two big side glass panels we came across Domadeco. I went on line and put all details and measurements into there website and the price was so much cheaper than all the other quotes we had receive, it was still a lot of money so I was still not happy to just put the order in online without seeing there doors. We decided to travel from Coventry in the West Midlands to Slough to have a look in their show room. In the showroom we were warmly welcome by Paulina who talked us through everything, she was so Knowledgeable and helpful about all the doors, we were so happy we had made effort to visit the showroom. Order for the door was placed and deposit paid, we were told it was a 7 to 9 week turnaround for delivery of the door. 7 weeks to the day we had a phone call and an email to say our door was being delivered. Herbert contacted us to confirm the delivery and time, all went smoothly and door was delivered. We also booked Chris in from Domadeco to fit the door 2 days later, What a great fitter he is, an absolute perfectionist!
We are absolutely over the moon with our door it looks stunning, and the service we have received from Domadeco from start to finish has been Excellent. Thank you so much Domadeco
Paulina and Chris you are Fab!!

**SCAM SCAM SCAM** Took deposit on a £4.5k front door, that was meant to take 7 weeks. 13 weeks later still no door. Initially kept pushing the date back week on week. Company have now stopped responding to emails and phone number on website does not work. Most likely will go into ‘liquidation’ soon with everyone’s money.

These doors are rubbish, everything comes loose on them and I am constantly tightening things up. Primium price... bargain bin quality

The negative reviews created a lot of doubts in me. But I’ve got to say my experience with the company has been great and the door looks great too.
I canceled the first order reading the negative reviews. Hubert refunded me straight away- great.
I waited for the refund to come back to confirm they’re legit and finally placed our double aluminium door with them.
The door was delivered within the time scale given - great. Monica replied to my emails promptly and gave me timely updates.
I was really impressed that their private courier helped us bring the door inside in a cold windy day. They unscrewed our temporary external door, brought the door inside with us, then screwed the external door back on. I have never dealt with such helpful couriers. So double thumbs up there 👍👍.
We had our Fensa fitters in yesterday to fit the door and it looked great. Some springs could have been better and the inside door handle could have looked newer. But those issues are minor and we’ll spray the handle inside black anyway so it doesn’t matter.
Overall I’m glad I ordered the door with this company.

Liked varieties of doors online which looked beautiful but after speaking to a rather grumpy advisor, wouldn't bother! Wonder how they would solve a complaint? Went for a different company

Purchased a Sta Gutenberg stainless steel front door. Beautiful BUT door is not weather proof. Wind and cold air is blowing through side despite supplied weather strips professionally installed! No response from company.

The doors look nice online but they don't meet minimum standards for building regs. Beware! I was tempted by the price and have to make this clear for others that this would have failed a building regs inspection.

Top quality and superb customer service
Very helpful and knowledgable sales person. She stayed in the store with us after hours to complete our purchase. Top quality and really well designed product with a wide selection of options. Delivery arrived even earlier than we anticipated and the door montage was impeccable, even though it was non-standard. The contractors even cleaned everything after themselves! We are really happy with the door. Would highly recommend.

The door I had from Domadeco is really lovely. Any queries via email were replied to almost immediately. Chris, one of the recommended fitters from the website has done a brilliant job. I couldn’t be more pleased and 100% recommend Domadeco. Excellent value for money too.

Ordered this door in November and fitted in April (delayed due to builders). They commented that the ready to fit frame made it really easy to install and is really high quality. Had a problem with the lock mechanism and needed some instructions. Hubert is immensely helpful and resolved all the questions quickly.
The door itself is really high quality - I bought an off the shelf size which was slightly less height than the existing door frame. Easy enough to pack out and plaster up.
Would definitely recommend as it arrived when intended.

Wanted to order doors of these guys .
They told me that they can make anything when I told them what I wanted that try'ed to charge me £800 for a 300 wide door they just wasted my time getting them to phone you is like getting blood out of a stone what company have no customer care I'm keeping away (JIM)

Do Not buy anything from this company.
extremely bad customer service, Ordered a door, didnt turn up when agreed, lame excuse, they didnt answer the phone, and when they were threatened with court they became abusive.
They may be a good price but the agro is not worth it.