DomenicamarlandReviews 

Unfortunately had an incredibly poor experience shopping with Domenica Marland.

I placed an order for a ceramic item with a creation lead time of 4-6 weeks. Since placing the order I hadn’t received any updates so on the day before the six weeks was up I enquired about an update and when to expect delivery. They replied saying “sorry the artist missed the order” and that it would be another 3 weeks at least until I could receive the item. I have to question the internal processes of a company that allows something like this to happen. Do they even keep track of their orders at all? No compensation was offered at this point, only a discount code for a future order, nothing to rectify the current order. I asked for the delivery fee to be waived as a gesture of goodwill (£9) and they declined.

It’s frustrating as I love so many of the artists on the Domenica Marland platform. Operationally, things are not good enough.

I purchased a print for £58 waited a week with no contact, sent an email and on that day the order was sent. Delivery carrier is Royal Mail 48 hrs track still not received contacted them and the response was we have sent it not our problem. If you have money to waste buy from them if not think twice