The gentleman knew what he was doing and the ovens have worked great since he left. The scheduling was disappointing, as I was told a very specific day and then got notifications saying it was seve... See more
Company replied
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See what reviewers are saying
The tech was professional amd very quick replacing the rubber seals on our refridgerator. We are happy with the company. They were responsive and quick to send someone out! We are very happy with this... See more
Company replied
I have coverage for a 6.5 year old washer, dryer and refrigerator with D&G. After all this time my washer was doing the rumba across the floor. I arranged for an appointment online. Technitian came a... See more
Company replied
We had a great experience with Silas from D & G. He fixed our washing machine and was both friendly and professional. He had the parts needed sent to our house and was there to finish the job effici... See more
Company replied
Company details
Written by the company
Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year. Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around. Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.
Contact info
230 East Avenue, 06855, Norwalk, United States
- 866-333-3134
- customersupport@us.domesticandgeneral.com
- domesticandgeneral.com/us
3.8
Great
759 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I am very happy with the services
I am very happy with the services. The repairman was knowledgeable and prepared.
July 3, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for your feedback! We're so happy to hear you were pleased with the service and that the repair was handled with expertise and preparation.
Professional and did his job
He entered into our home and did what he had to do to fix our dryer.Thank you.
July 3, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for your feedback! We're glad to hear you had a professional service experience and that your dryer was repaired quickly and efficiently.
Don’t be fooled with this company
in response to your response: I have called several times. I did speak to customer service - who relayed to me that it takes a week for a supervisor to get back to us
Don’t be fooled with this company. yes, the 3 times they sent people come to the house they were very nice. but the problem persisted. When we called to explore the option of having the washing machine replaced they wanted to send another repairman. Waiting around for a repairman requires taking off from work, waiting several days for the service without use of the machine - that was not a viable option for us. Nor should it be for you. Scam
July 6, 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
Confidence in your insurer is key
The repairman arrived ok time and we had a discussion about our issue. I have been with D&G for may years and we don’t have many occasions for a repairman to repair an appliance. We think D&G it is the best insurer and they have been open and fair to our requests.
June 23, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for your continued trust and loyalty. We are delighted to hear that you feel confident in our service and that your experience has been positive over the years.
The technician was very professional…
The technician was very professional and courteous. He appeared knowledgeable and explained the repair process to me. He mentioned that if the washing machine encounters any issues, I should just call, and he will return to complete the repairs.
June 24, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for your kind feedback. We are glad to hear you had a positive experience and that the repair process was clearly explained and supported.
Take your money but don’t offer a good service!
Engineer not completing report. Had to wait another week to get the engineer back to order the correct part. No availability to explain problems experienced on telephone. In accepting when asked to raise complaint. Over two weeks to get repair completed. Termination of contract inevitable. Do not use these people.
July 7, 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
The technician was on time and…
The technician was on time and completed the work as stated
June 26, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for your feedback. We're glad the work was completed on time and met your expectations.
RESPONE VERY QUICKLY
timely manner and pleasant person and curtious and efficient up and running quickly decent company to
have for help if needed also knew just what the problem was quickly
June 23, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for your kind feedback. We’re happy to hear your issue was resolved quickly and that you had a positive service experience.
Reply from Domestic & General - US
We're glad you had a great experience and that the service was thorough.
Easy scheduling process
Easy scheduling process. Great customer service with actual humans. Professionnal and customer centric technician.
June 25, 2026
Unprompted review
Reply from Domestic & General - US
We're delighted to hear the scheduling process was easy and that you received professional, customer focused service throughout your experience.
A very positive experience!
I have coverage for a 6.5 year old washer, dryer and refrigerator with D&G. After all this time my washer was doing the rumba across the floor. I arranged for an appointment online. Technitian came a few days later. Knew exactly what was wrong and quickly fixed the problem - changing parts and advising future care. The tech was on time, professional and personable. Great service!
June 29, 2026
Unprompted review
Reply from Domestic & General - US
We're so glad to hear you had a positive experience and that the service was completed quickly and professionally.
I called the # listed on my warranty…
I called the # listed on my warranty Tuesday morning and was set up with a Friday appointment. I was good with that. I got a call in the afternoon that the service man finished early and they could squeeze me in Tuesday afternoon, instead of waiting until Friday. The service man called to let me know he was 30 minutes away. He was on time. He explained everything and got my washer up and running. Very courteous and friendly. Thank you!
June 30, 2026
Unprompted review
Reply from Domestic & General - US
We're delighted to hear you received prompt service and that your washer was up and running quickly with a friendly and professional experience.
My experience was wonderful
My experience was wonderful. No stress, fast service, very professional technician!
June 29, 2026
Unprompted review
Reply from Domestic & General - US
We're thrilled to hear you had a wonderful experience with fast and professional service.
Reply from Domestic & General - US
We're thrilled to hear you had a wonderful experience with fast service and a professional technician.
I still have a leak.
June 29, 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
The repair technician was on time.
The repair technician was on time.
Explain what the problem was with the washer and oven. Checked all systems and put a order in for new
parts. Polite and knowledgeable.
But your system to request a repair
leaves a lot to be desired, basically it
is awful.
June 29, 2026
Unprompted review
Reply from Domestic & General - US
We're pleased to hear the technician provided knowledgeable and courteous service, and we appreciate your feedback about the repair request process as we work to improve the experience.
Anthony from Island Appliance was…
Anthony from Island Appliance was terrific. He was polite, explained everything and we were very pleased.
June 30, 2026
Unprompted review
Reply from Domestic & General - US
We're delighted to hear you were pleased with the service and that everything was explained clearly and professionally.
Reply from Domestic & General - US
We're happy to hear you received professional, quick, efficient, and friendly service.
Our technician Daniel was very…
Our technician Daniel was very informative about our refrigerator. He share some info that we did not know about our freezer
June 28, 2026
Unprompted review
Reply from Domestic & General - US
We're happy to hear the technician provided helpful information and shared valuable insights about your refrigerator and freezer.
My appointment was quickly scheduled
My appointment was quickly scheduled. Then the tech called and asked to come out the next day! if that was convenient for me. The tech was knowledgeable, confirmed the trouble code, had the correct part on the company truck, and fixed my machine in record time. I am glad Domestic and general has the great company and the techs to come out and work! My cost was zero!
June 25, 2026
Unprompted review
Reply from Domestic & General - US
We're thrilled to hear you received fast scheduling, expert service, and a quick repair that got your machine running again.
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