DSNL Reviews 

35
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

Arranged to have my glazing renewed (glass only)went ahead,later found crack in 1 unit,internal scratch in another unit,month later bird messed on (lounge unit)wet it and rubbed off,left large scuff o... See more

Rated 5 out of 5 stars

Earlier this year 'DSNL', this trustworthy company fitted full double glazing and a beautiful New 'High Security' contemporary door!! We, the family and our neighbours applauded the job done ~ Hugel... See more

Rated 3 out of 5 stars

I cancelled my contract. They acknowledged the cancellation but a month later I still await the return of my deposit. After posting the above I was contacted a number of times by the company. I unde... See more

Company replied

Rated 5 out of 5 stars

Had my windows done with this company from start to finish they were very polite, the man who came to fit my windows cleaned up after his self, the communication was spot on and my new windows are ve... See more

Company replied

Company details

  1. Glazier
  2. Conservatory Specialist
  3. Door Supplier
  4. Double Glazing Installer
  5. PVC Windows Supplier
  6. Window Installation Service

Written by the company

Whether you are looking for replacement sealed units, windows or a brand-new door for your home. we supply and fit top-quality double glazed windows & doors at your home. We work to the highest standards, at competitive prices, and with a friendly and professional attitude. This has led to us building an enviable reputation and receiving a lot of work from word of mouth and recommendations. We are proud to be a CERTASS approved installer (No: 19-1351) and for the customer's piece of mind we provide an insurance backed 10 year guarantee (HiP Insurance) which not only covers your deposit but also covers the workmanship and product. We would love to help improve your property, so give us a call today for a free quote!


Contact info

3.3

Average

TrustScore 3.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(35)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

I have been waiting months for…

I have been waiting months for replacement of a cracked window and related work. The initial service was fine but DSNL have been very slow to respond and the fitter “is never in my area”

I’ve just had another appointment called off because he is busy elsewhere

August 10, 2023
Unprompted review
DSNL logo

Reply from DSNL

We have made numerous appointments with Mr Spinks to replace the glass unit in his window however when we get there he doesn't seem to be in. The amount of times the job has been aborted due to Mr Spink's busy schedule has been challenging for our Company. I do not feel it's fair to give us 1 star considering the many attempts we made to put this job right.

Rated 5 out of 5 stars

We are very delighted with the work…

We are very delighted with the work completed at our property,from start to finish it was a excellent service.
I would highly recommend to family and friends
Excellent service excellent quality

June 8, 2023
Unprompted review
DSNL logo

Reply from DSNL

Dear Sarah:

Thank you for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that you’re so pleased with the work carried out at your property and that you found our service excellent from start to finish.

Providing high-quality workmanship and exceptional service is always our priority, so it’s fantastic to know we met your expectations. Your recommendation to family and friends means the world to us, and we truly appreciate your kind words and support.

If there’s anything we can assist you with in the future, please don’t hesitate to get in touch. Thank you once again for choosing us!

Regards,

DSNL

Rated 5 out of 5 stars

Brilliant company

Brilliant company, replaced 2 doors and 6 windows, polite and professional. Would definitely use again and recommend.

April 20, 2023
Unprompted review
DSNL logo

Reply from DSNL

Dear Doreen:

Thank you for your brilliant feedback! We’re so pleased to hear that you’re happy with your new doors and windows, and that you found our team to be polite and professional throughout the process.

It’s always rewarding to know that our work has met your expectations, and your kind words mean a great deal to us. We’re especially grateful for your recommendation and look forward to the opportunity to assist you again in the future.

If there’s anything else we can help with, please don’t hesitate to get in touch. Thank you once again for choosing us!

Best Regards,

DSNL

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, from the quote to the fitting and completion of the work. All staff were polite, pleasant and knowledgeable. The fitters were hard working and ensured they explained everything to us and tidied everything away when finished. I would not hesitate to recommend DSNL

April 14, 2023
Unprompted review
DSNL logo

Reply from DSNL

Dear Joan,

Thank you so much for your kind words and fantastic feedback! We’re delighted to hear that you had an excellent experience with us from start to finish.

It’s wonderful to know that our team, from the office staff to the fitters, provided a polite, pleasant, and knowledgeable service. We’re especially pleased that the fitters took the time to explain everything clearly and left your home tidy after completing the work.

Your recommendation means the world to us, and we truly appreciate your support. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.

Kind regards,

DSNL

Rated 5 out of 5 stars

Fantastic company!!!

Fantastic company!!!! From start to finish Dsnl have been amazing. I wanted full replacements and Chris the salesman recommended me to just have the glass changed because my frames was in good condition there cleaned all the frames once there replaced the glass and also put me new fascia’s and guttering at a brilliant price.

May 3, 2023
Unprompted review
DSNL logo

Reply from DSNL

Dear Donald,

Thank you so much for your fantastic review! We’re thrilled to hear about your positive experience with DSNL and that you found our service amazing from start to finish.

It’s great to know that Chris provided honest and helpful advice, recommending what was best for your home by replacing the glass while keeping your existing frames. We’re also delighted that you’re happy with the cleaned frames, new fascias, and guttering, all at a price you were pleased with.

Your kind words mean a lot to us, and it’s always our aim to deliver exceptional quality and value. If there’s anything more we can assist with in the future, please don’t hesitate to get in touch.

Best Regards,

DSNL

Rated 5 out of 5 stars

A Job Well Done 🏆Earlier this year 'DSNL'

Earlier this year 'DSNL', this trustworthy company fitted full double glazing and a beautiful New 'High Security' contemporary door!! We, the family and our neighbours applauded the job done ~ Hugely impressed at level of professionalism ~ especially when The Owner/MD came personally to inspect the work.
Thanks to the whole team !!
I'm happy to endorse DSNL 👏

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Our new front door is amazing and Dean…

Our new front door is amazing and Dean and Martin were fantastic!
Arriving punctually, the fitters were fast, friendly and efficient, leaving no mess. We couldn't have asked for better service throughout the whole experience. From initial contact over the phone, to a home visit for quoting, right up until installation, DSNL have been brilliant.

April 5, 2023
Unprompted review
Rated 4 out of 5 stars

The representative Jo-Ann was very…

The representative Jo-Ann was very helpful,friendly and discussed the various options available to us, also checked the sizes of the windows we required replacing then gave us the estimated price,which we felt was very reasonable.This is the second window replacements we have had from DSNL and the workmanship,efficiency was just as good as the first windows fitting.The overall effect of new double glazed windows are excellent and we feel that overall it will improve our heating efficiency in the long term.Also a thank you to the workmen who fitted the windows as they did a sterling job.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Top marks for quality and efficiency.

I have just had all my 40 glass window units upgraded to Pilkington “EnergiKare” glass. Some were double glazed, some triple glazed and leaded.
I found DSNL to be friendly and efficient and the price was competitive to other companies. The salesman was helpful in advising us the best designs etc. and the fitter was quick and professional. He took all the old glass away and cleaned up any debris. We have been so impressed with this company that we have now ordered a new front door. I would not hesitate to recommend DSNL in the future.

February 6, 2023
Unprompted review

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