First time ordering from Domino's, we went for the "Double Deal Deluxe", meaning 2 large-sized pizzas to a certain discount. While my pizza is actually delish (self-composed) my buddy's is... See more
Company replied
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See what reviewers are saying
The pizza is great, ordered the spizy one with salami and Italian crust (never understood the American pan style pizzas) for take away. Also appreciate the 50% discounts on Tuesdays. Can't give a 5, t... See more
Company replied
Hardly any chicken toppings on the chicken kebab pizza, extra cheese was added but there was barely any! The bread was completely tasteless and lacking salt or flavour. A very disappointing pizza. The... See more
Company replied
We had ordered a 2 medium pizza family deal and this is our experience: 1. The person forgot to add family deal, we paid full price. Then the front desk guy asked us to send an email to the c... See more
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Company details
Written by the company
Domino's Pizza öppnade sin första restaurang 1960 i Michigan, USA och idag finns över 12.000 butiker i mer än 80 länder. Nu äntligen kommer Domino´s också till Sverige! Följ oss på Facebook för spännande uppdateringar och nyheter!
Contact info
Per Albin Hanssons väg 40, 214 32, Malmö, Sweden
- dominos.se
1.9
Poor
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super bad customer service
We had ordered a 2 medium pizza family deal and this is our experience:
1. The person forgot to add family deal, we paid full price. Then the front desk guy asked us to send an email to the customer care to get the extra payment back.
2. He took the wrong order. We also didn't realise it until we got the pizza. Then when we informed about wrong order, the person shouted at us mentioning that why didn't we check the receipt.
3. We asked the service person name, he was rude and mentioned, you don't need to know, just take the pizza and don't bother.
Do we expect such type of behaviour from pizza chain like dominos?
November 27, 2022
Unprompted review
Reply from Domino's Pizza Sverige
Hi Satya, thank you for your feedback! We are sorry to see that you were not satisfied with Domino’s. Could you please contact us at info@dominos.se? We would like to take a closer look into your experience and improve our work at Domino’s. Have a great day! Kind regards, Alice from Domino’s customer service
We ordered veggie delight pizza
We ordered veggie delight pizza
All the veggies were burnt
Some of the added toppings missing
Wrong sauce sent
And the pizza wasn’t fresh
Highly disappointed
October 22, 2022
Unprompted review
Reply from Domino's Pizza Sverige
Hi Rajbir, thank you for sharing your feedback with us! It is very sad to see that you had a bad experience at Domino’s. We apologize for it! Could you please contact us at info@dominos.se so that we can take a closer look at the situation and help you? Have a nice evening! Kind regards, Alice from Domino’s customer service
The best pizza in town!
The best pizza in town!
Great service and great staff! Definatley my favourite pizzeria!
I do really miss my favourite dipp though: sweet chilli
April 29, 2022
Unprompted review
Reply from Domino's Pizza Sverige
Hi and thanks for your feedback! We appreciate it and we are glad you had a great experience. If you have any questions or recommendations, you can always contact us at info@dominos.se and we will be glad to help you. We look forward welcoming you again to Domino's. Have a nice day! Kind regards, Alice from Domino's customer service
Very dissapointing
So, I can not access my account. and I can not create a new account....nothing works
When my wife was finally able to create an account, none of the shops would deliver to our adresse - We live in the center of Malmo.!!
March 28, 2022
Unprompted review
Greek Vegie Pizza 5*
Great nice social management in Dominos and great Veggie pizzas, i recomend the Greek Veggie!
September 24, 2021
Unprompted review
Troubles with your webpage.
Troubles with your webpage.
When I try to order my regular pizzas, where I get each for pizza for half price, this time the website only gave me to option of “double deal”. In my opinion it is the same as I order every time. But nope, I paid 30 kr more for this order than previous order and was told by customer care, that I chose double deal and not two for one. What’s the freaking difference?
January 11, 2021
Unprompted review
Horrible and Shameful Service
Horrible and Shameful Service
I made an order and I paid for it, after 20 min I checked their Tracker service I saw that my order has been delivered, so I called them to check what happened, they informed me that they have no driver available and I could come and pick up the order myself. So I asked for refund they informed you need to send them an email which I did but so fare I have not heard back from them. If I could I will give them 0 star, it is a horrible Service
April 25, 2020
Unprompted review
They ask me to pay for order they themselves cancelled
Placed an order through their official app, which in itself is miserable. Payed with Klarna and the app said that the order was in the making. About 15 mins later an employee called me up and said that they were out of delivery persons, and that I could either come pick it up or cancel the order. I cancelled it, but the Klarna bill was not cancelled. I contacted customer service which 10 days later with the following response:
”
Unfortuneately, we do not have contact with Klarna and cannot control payments. If you have paid with Klarna and want to get the money back for your canceled order, we need a proof of receipt, clearing and account number. And know which bank you have.
”
Been back and forth with their customer service since and even though I got nothing, it seems to be their position that I am supposed to pay anyways just to be reimbursed. Horrible experience all together.
February 26, 2020
Unprompted review
Ordered Chicken pizza.
Ordered Chicken pizza.. customer service is too worst
June 11, 2019
Unprompted review
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