www.domli.co.uk Reviews 1,549

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including worktops, tables, and shelves, often highlighting the beautiful wood and solid construction. The delivery service is frequently commended for being quick, efficient, and well-packaged, ensuring items arrive in good condition. Many people also appreciate the clear communication and overall positive service experience, making them likely to recommend and reorder from the company. However, some customers experienced issues with delivery, including delays, missed deliveries, and unhelpful drivers, which led to frustration and wasted time. A few people also noted minor product imperfections, such as machining marks or faulty screw holsters, and occasional problems with missing items or incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality, solid wood... See more

Quality

Reviewers consistently express satisfaction with the quality of products, highlighting beautiful, dense oak,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and efficient with clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more

Rated 5 out of 5 stars

Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more

Rated 5 out of 5 stars

The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more

Company replied

Rated 5 out of 5 stars

I ordered a bespoke circular table with cast iron base. I had various emails with staff about details required and each time they were super helpful. When my table arrived it was very well packaged. I... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really good quality desk

Really good quality desk and at a very reasonable price. Easy to put together although like others I added washers to the supplied fixings. Very pleased with this desk and would buy again.

March 23, 2026
Rated 5 out of 5 stars

Great solid table

Great price for a solid wood table. Looks great and the mechanism to extend it is solid and good quality. Already had a lot of compliments about it. Arrived well packaged and delivered into my kitchen no issues.

March 23, 2026
Rated 4 out of 5 stars

Almost perfect…

A couple of small imperfections on the top of the desk(chip between 2 of the pieces that make the topface of the desk and a small bit off wood pulling away aswell.). The need for a sand and refinish brings this down from 5*. The wood looks fantastic and it seems really well built, i would certainly buy from domli again but i wouldn't call what arrived at my door a finished product. Budget in a tub of nice wood oil, a few sheets of sandpaper + a few hours of time and you will have yourself a really beautiful study desk.

March 30, 2026
Rated 4 out of 5 stars

Great Desktop Product

Order Charcoal Desktop (210 x 100) which was delivered within 2-3 days of order and delivery team were fantastic.

Product itself looks amazing as was looking for a large desk top from my home office set-up of printer and 2 monitor with room to scribble.

Small not of disappointment is small knot in wood and only noticed once desk built but is character of wood and hoping is polished level over time.

Would recommend both Domli and the product.

March 23, 2026
Rated 3 out of 5 stars

Delivery awful

3 stars as the shelve is really nice, however delivery was terrible. Delivery driver took shelve to wrong address which meant the person I had booked in to do work for us & put up shelves couldn’t do it. Couldn’t then get it delivered for another 4 days because pf Easter. I called the delivery company 2 minutes after the driver uploaded a picture of the wrong door. He was still in the area and was told to come back to the correct house but didn’t. Hence waiting from Tuesday to Saturday to finally get the shelve.

March 23, 2026
Rated 4 out of 5 stars

Very good product at a reasonable price…

Very good product at a reasonable price everything as expected. The one thing that was a bit unsettling was the delivery came in 3 parts. First a 3 metre length of oak worktop. I worried that the other things were lost. Then 2x 3 metre oak splashbacks 2 days later. Then when I'd given up hope of tracking down number 3 the osmo oil arrived by the same delivery company after 2 more days. However I liked the early delivery time for the main worktop because you don't have to wait in all day and everything arrived safely after all. I would definitely use Domli again

March 20, 2026
Rated 2 out of 5 stars

All round a bit disappoited, but more with customer service than product

I find it really annoying when a company doesn't have a contact number!! I have contacted with no response. I have shakes in the top side of one of my work tops right near the edge. The order was totally forgotten even though I had paid, on the rare occasion that i did manage to get someone to respond to me they had no recollection of the order until i emailed them the invoice. They they said the worktops would be sent for when I had ordered so that was good. BUT, not all of them came, I had to wait another week for a second delivery.
I have then ordered another top because I was slightly short, and I cant get it delivered! Its a real backwards company doing delivery, the delivery men didn't speak any English what so ever. The card they left (even though 4 people were at home!!) had a tracking number - which not even they recognised when i rang them to reschedule delivery. rescheduled delivery day came - no worktop! apparently it was booked with me for today, but workshop are bring its tomorrow.
All together not a great experience. the worktops seem ok, except for the shake, and the fact I can't get hold of them to do anything about it.

March 23, 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Camille,

Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and the frustration caused throughout your order and delivery process.

This is certainly not the level of service we aim to provide, particularly in relation to communication, delays with your order, and the issues you’ve encountered with delivery. We also apologise for the defect you’ve identified on one of your worktops.

We understand how disappointing it must have been to deal with missing items, difficulties rescheduling your delivery, and the confusion around tracking information. Please be assured that we are now making further enquiries with the delivery company to understand what has gone wrong and to prevent this from happening again.

In the meantime, we would really like to get this resolved for you as quickly as possible, including arranging a suitable solution for the damaged worktop and ensuring your outstanding delivery is completed. I have reached out directly with your order details via your original customer support ticket so we can prioritise this for you.

Thank you again for your patience, and we’re very sorry for the inconvenience caused.

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