While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Same rubbish as everyone else - sister got duped into this unfortunately. so STAY AWAY. do plenty of research before buying anything advertised on facebook. Will be doing charge back from CC company,... See more

Rated 1 out of 5 stars

Worst company ever DO NOT ORDER ANYTHING FROM THEM I PSID $29.99 for a pro straightener got a regular $10.00 straightener old use and full of scratches all over I’ve email them several time and haven’... See more

Rated 1 out of 5 stars

I ordered a Belladonna hair straightener from a website called Palm hair world. That was on February 5, 2021. I have contacted them 24 times via their customer support website, with no response. I hav... See more

Rated 1 out of 5 stars

Sadly fell for this fraud, sent for the blue bottle Dona Hair serum instead, I received two green packaged asian bottles advertising ginger on the package which you can by on the internet for a MUCH m... See more

1.2

Bad

TrustScore 1 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased a donna hair dryer and it…

I purchased a donna hair dryer and it arrived a month later but was a completely different product. As someone put a piece of tat from the 80's and they were sure right about that. I got emails from them but each one was exactly the same as the others a standard email for everything and no I didnt get my money back. I did contact my bank and fortunately for me they took it on board and said it would take a couple of weeks as they have to look into it and send it to the fraud section. 3 days later I got a message saying I would be refunded but it would take about 5 days to come through (working days). Sure enough after 3 working days not 5 I had the refund and they suggested I change my credit card details which I promptly did and they have never tried to get any more money out of me. The bank had a watch on my account for this possibly happening. Try your banks you may be lucky like me. Also BEWARE that after a period of time of doing this they close the website down and open up another one with a different name and this continues to happen. You can tell as they use the same pictures etc on all the websites they open up. You only have to look. There is a site on facebook where they have donna scam hairdryers. You can put your review on their also but nobody seems able to stop them. All we have found out is that they have various addresses around the world but it all goes back to China. Make your own judgement from that and this wasnt me but a legit company doing the research.

September 25, 2021
Unprompted review
Rated 1 out of 5 stars

This company is fraud

This company is fraud. I never got my item or refund. DO NOT BUY!!!! So dishonest and it’s disgusting how companies take advantage of people!!!

August 23, 2021
Unprompted review
Rated 1 out of 5 stars

Disgusting. Dishonest.

An example of a disgusting, dishonest "company". You expect to recieve a beautiful Dona straightener. But instead you get some nasty plastic thing with the "brand" Yanteng. I ordered one, but for some reason recieved 2. I won't be using it. And i definitely won't even give it away to anyone. It's that bad.

If you are reading this, please do not purchase!

July 17, 2021
Unprompted review
Rated 1 out of 5 stars

I purchased this item

I purchased this item, sent me a dollar store flat iron , with a sticker to act like it goes to those settings.I have video I would love to share, these companies in China are ripping people off.

May 29, 2021
Unprompted review
Rated 1 out of 5 stars

Buyer BEWARE

Buyer BEWARE: I received some cheap brand flat iron instead of the one I paid for that was advertised on Facebook. It took a month to get the CHEAP IRON!! I reached out to them for a refund..all emails ignored. Save yourself the headache and by past them. They will take your money. They are taking advantage of people. Wish I included a picture of this crap they sent me. If I could give no stars I would.

May 11, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered my hair straightener in the…

I ordered my hair straightener in the end of January 2021 is now may I still haven't received anything and the website is taking down and not answering any emails and they won't refund your money or no one will answer you this is a scam scam scam going to report these people for fraud!!!

May 5, 2021
Unprompted review
Rated 1 out of 5 stars

If I could rate 0 stars I would

If I could rate 0 stars I would! Straight SCAM. Do not purchase from this website!! I ordered 3 months ago and still haven't received my product and was basically told when contacting them that there is nothing they can do and will not send a replacement or a refund. Spend your money anywhere else but this scamming company!

May 4, 2021
Unprompted review
Rated 1 out of 5 stars

This is the worst place ever I ordered…

This is the worst place ever I ordered this product back in December and here it is May I have not received anything from anyone. SCAM,SCAM,SCAM,SCAM, Please don't waste your time on this site. They won't answer emails. I got my money taken I beg of u do not trust any site that does not have a phone number.

May 3, 2021
Unprompted review
Rated 1 out of 5 stars

Worst company ever DO NOT ORDER…

Worst company ever DO NOT ORDER ANYTHING FROM THEM I PSID $29.99 for a pro straightener got a regular $10.00 straightener old use and full of scratches all over I’ve email them several time and haven’t got no answer please ladies DO NOT ORDER FROM BELLA DONA THEY ARE THIEF AND SCAMMERS OK

May 3, 2021
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would! These scammers put my order through February 15,2021. It is now may 1,2021 and still no product. My tracking info says it was delivered, BUT IT WAS NOT!! To make matters worse, I tried contacting them and they don’t respond and the web sight for communicating with them is taken down and no longer exists. DO NOT ORDER FROM THESE THEIVES!

May 1, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a Belladonna hair…

I ordered a Belladonna hair straightener from a website called Palm hair world. That was on February 5, 2021. I have contacted them 24 times via their customer support website, with no response. I have continually tried to contact them as of today's date April 23rd 2021 they have taken down their customer support website. They has not refunded my money nor have I received their products. This is a fraudulent company do not order from them because they will steal your money

April 23, 2021
Unprompted review
Rated 1 out of 5 stars

🚫Be careful when ordering from Bella Donna🚫

🚫Be sure to check your bank account b cuz Bella Donna may still be hitting your Bank Account MONTHLY🚫

I was about to order the Bella Donna pro hair straightener but changed my mind at the last moment and started to hit back to go to the beginning to erase my information.
Clicked on the customer service icon to make sure the merchandise wasn't added to my account. Of course it wasn't working.😡
So l started searching the page for a way to contact them, but there wasn't any information on how to contact customer service. So l decided to ck my account to make sure the money wasn't taken out of my account, but surprise, surprise, the money was pending to come out of my account and merchandise that l 🚫DID NOT ORDER🚫 was also added. They added a hair mask for $14.99 to my account that l didn't even add to my shopping 🛒 and the crazy thing about this, was the fact that Bella Donna put it in as automatic which means they were going to be taking the $14.99 out of my account automatically EVERY MONTH. smh and they still had the hair straightener in the shopping 🛒 acting as if l the merchandise wasn't already taken from my account.
This is definitely a scam and everyone needs to start checking their account to make sure that Bella Donna are not still taking money out of your account.
The ONLY reason l was made aware of Bella Donna's treachery is b cuz l shot an email to my bank 🏦 immediately after l noticed that the money was pending to be removed from my account and noticed that a produced l never had any intention of purchasing was added on my order or onto my bank account.
I founded out from the bank customer service representative that Bella Donna was going to be robbing me monthly for $14.99.

So please be very careful when ordering from this business and please ✔️ your bank account to make sure they aren't hitting your bank account monthly.

March 31, 2021
Unprompted review
Rated 1 out of 5 stars

I have ordered this straightner in Jan…

I have ordered this straightner in Jan 18th 2021. It is now March 21 2021.

I keep contacting them for phone number etc.. all I get is it will be late I do not recommend buying from this site. Sad to hear I was not the only one who has been scammed..

I hope someone can remove them for good!

March 21, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered from Dona Hair

I ordered from Dona Hair. This company is not legit. They are scammers. After a long wait I received a product that looked nothing like the one advertised and very poor quality. Be careful!

December 29, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look