Donaldsons Kilt Suppliers and Tartan Accessories Reviews 

671
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is quick and simple, while products such as custom ties, sashes, and crafted bears are beautifully made with exceptional quality. Consumers also appreciate the fast shipping times, the helpful customer service team, and the wonderful communication maintained throughout their shopping transactions. Some reviewers were not happy with unexpected delivery delays or temporary administrative issues regarding item availability and stock. A few other people also felt that specific fabric designs were occasionally difficult to obtain, resulting in considerably longer waiting periods before receiving their final orders.

What people talk about most

Product

Clients share satisfaction on product quality, frequently praising the well-made items, lovely presentation... See more

Quality

Users describe positive interactions with quality, consistently praising the well-made products and lovely... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick shipping times and... See more

Order

Customers had positive experiences with order, noting that the ordering process was very smooth and quick.... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction and happiness with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering process was quick and simple receiving a confirmation email within minutes of placing order. Was sent an email when tie was dispatched informing me of the Royal Mail Tracking number.... See more

Company replied

Rated 5 out of 5 stars

My order took a bit longer to arrive than expected, so I sent an enquiry to the Donaldsons sales department. I received a very helpful reply, and my order arrived shortly after that. The cufflinks ar... See more

Rated 5 out of 5 stars

Bought for elderly mum who likes to wear a headsquare. Not too thick but nice and warm. Didn't realise dry clean only but hopefully doesn't require washing.

Company replied

Rated 5 out of 5 stars

Great and seemingly endless selection of tartans at very competitive prices. Was able to find what i wanted in minutes. Delivery was very quick and communication was excellent. Thank you. H.

Company replied


Company details

  1. Men's Clothing Store

Written by the company

If you’re looking for tartan then you’ve come to the right place. Like you, we love tartan and its association with Scotland. Our tartan cloth is woven in Scotland’s traditional weaving mills - something we’re very proud about. This means that your kilt, your tie, your trews, your cummerbund and your skirt will all be entirely Scottish, as will be your sporran, kilt belt, lapel badge, brooch and sgian dubh. We guarantee satisfaction on every order, and our customers very kindly take the time to tell us they get it. Shopping at Donaldsons puts you in satisfied company. Lastly, we follow Scotland’s ancient trading traditions and ship our products worldwide, which means we’ll ship directly to your country. And we’ll ship to you for free.


Contact info

4.8

Excellent

TrustScore 5 out of 5

671 reviews

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4.8

All reviews

(671)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quality Products at a good price.

Although communication about an out of stock tartan could have been a bit more timely the quality of service and products met my expectations.

November 11, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Bill

Thank you for your review and for saying that our service and products met your expectations. Sometimes, the mills run out of tartan cloth and they need to reweave it to get it back into stock. In these cases we need to report back to our customers about the out of stock situation. We always try to keep abreast of stock outages but sometimes it isn't possible and in your case resulted in the delay to which you refer.

Thanks again for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Christmas shopping gift

Was a great shopping experience,
Staff very helpful

November 1, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Steve

Thanks for the feedback. That's great to hear.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Douglas

Thank you for the comment - that's great to hear.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Great experience

Great customer service, excellent information and pleasant staff

October 7, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Mrs McFarlane-Smith

Thanks so much for your lovely review.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Friendly prompt service

September 27, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Mrs. Sykes

Thank you for your review of our service.

And thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Quality Service.

This is my second purchase from Donaldson’s and once again I’m impressed with the quality of my purchase, and all for a very reasonable price. These guys are very professional and as such has made my shopping experience nice and easy. They are also not adverse in adding a personal touch to an order, (Thanks for the card David).

September 18, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Jeff

And thank you for your purchases. Glad you liked your tartan trews and of course your overall shopping experience.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

What a wonderful kilt

What a wonderful kilt. It looks and fits perfectly. I am so pleased with the detail and quality and so is my son, who will be ordering his kilt in the next two weeks.
And the delivery and tracking was first class also.
Great communication from David too!

September 25, 2024
Unprompted review
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Michael

Thank you very much for your review of your kilt. Our kilt makers do make superlative kilts and it's lovely to hear from our customers agree. We're looking forward to supplying your son with his!

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Ian

Thanks for the review - that's exactly the kind of review we want to read!

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Great customer service

Great customer service, very impressed!

August 29, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Leah

Thank you for taking the trouble to write about your experience with Donaldsons. We appreciate it.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Easy to understand the website

Easy to understand the website. Easy to order. Free shipping even to the US.!

August 13, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Rebecca

Thank you for your great review of your experience and of our website. And yes, we ship free to the US and around the world..

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Good service and communication

Good service and communication. Top notch product!

August 9, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Margaret

Thanks so much for your review.

And thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Donaldson’s went above & beyond!

The guys at Donaldsons went above and beyond to ensure that my Sgian Dubh arrived right before my big day!

It was a key piece for me with my family crest and we even cut the cake with it, so forever grateful to the team.

August 17, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Matt

Glad we could help to contribute to the success of your big day. Thanks for leaving a review.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Great service with friendly staff

Great and quick service with friendly staff

August 13, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Michael

Thanks so much for taking the time to review your Donaldsons experience. Means a lot to us.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Pete

That's a great review of your tartan waistcoat. Thanks so much for this.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

I emailed to request an item as quickly…

I emailed to request an item as quickly as possible and they went out of their way to get it to me on time to give as a present. Fantastic company!

August 2, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Sarah

Thanks so much for your lovely review. It was our pleasure to help.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service with great communication.

July 26, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Paul

Thanks for your service review - always nice to read.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Cornish Tartan Silk bow tie

Excellent post purchase customer care from Donaldsons after my purchase of what I now conclude was a "rogue" product. I have withdrawn my earlier review in the light of manufacturer's reply. Brilliant

July 5, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Cherry, we've sent you an email about this.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Donaldsons went out of their way to hit…

Donaldsons went out of their way to hit our deadline and despite numerous setbacks they came through and delivered beautiful sashes and brooches which we were delighted with. Thank you! They looked brilliant for the wedding!!

July 4, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Katherine

Thank you so much for your full review of your order and our service. And we're very glad that they showed well at the wedding.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Great service

Great service

July 5, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello William

Straight to the point review. Thank you very much.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Tartan bow tie

Very promptly delivered and just what was required

July 12, 2024
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Steve

Thank you for your review. Glad you liked the tie.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

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