AVOID AVOID AVOID this sham of a company. The item I received was defective. Their returns policy on their website is a meaningless set of lies. I returned the item back to China but they are not... See more
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Customer support was so helpful and resolved my issue quickly. Thank you, donrams
I can't give zero stars. Never, ever use this company. Defective hard drives arrived but no response from customer service by any method for weeks. Eventual response unhelpful requiring good t... See more
Ordered an item and paid with credit card. Got an acknowledgement by text right away and a promise that tracking would be done via email. No further contact, no tracking, no delivery. Meaningless mess... See more
1.9
Poor
22 reviews
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Donrams fail their customers
I bought some leather for a desk. It did not arrive in the suggested time so I contacted Donrams. They replied and sent me the tracking details. I tracked it for several more days when suddenly it announced it was back with the courier as it had been delivered but the person had refused delivery. I immediately contacted Donrams explaining the courier had obviously not delivered it to the correct address as it hadn’t arrived and I would not have rejected it . They didn’t reply so as it was now over the 20 days stated in the policy for a full refund I requested my money back , I even copied their terms and conditions to them . They replied saying I had to contact the courier. The courier is a non contactable organisation from the buyer’s side . I have informed them of this but they are not responding. It’s under £12 which may seem very little but I also have to buy another piece so it’s becoming expensive. I would never deal with them again .
October 18, 2024
Unprompted review
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