Dont Waste Money Reviews 

5,626
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,675 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally polite, friendly, and incredibly helpful during home visits or personal interactions. People genuinely appreciate the very smooth and efficient switching process, noting that clear explanations make understanding new energy tariffs and saving money completely straightforward. However, some reviewers were not at all happy with the aggressive sales tactics encountered during unexpected visits at their homes. A few other people also felt that the initially promised financial savings were completely inaccurate, resulting in unexpected costs or noticeably higher bills instead.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and very knowledgeable during their interactions. Reviewers... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, polite, and... See more

Service

Customers report overall satisfaction and positive experiences with the service. Reviewers frequently... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings and helpful... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that staff members are polite, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Charlie and Michael come over and we had the most pleasent conversation! They were immensely helpful and informative, they went above and beyond to help us! They even made a summary version to... See more

Company replied

Rated 5 out of 5 stars

Very good pairing. Lively , humorous and sorted everything 👌 Explained comparisons and hopefully we will save some money. 🤞 Unfortunately we did not get their names but nice sales people and kn... See more

Company replied

Rated 5 out of 5 stars

I didn’t realise how much I was being overcharged by my current energy company until I saw the independent reviews. Neither did I realise the price increases due in 1st July and Oct 2026. I signed up... See more

Company replied

Rated 5 out of 5 stars

Was sceptical at first when opening the door, but when I explained I couldn’t move from my current supplier (pay as you go meter that was here when I bought the house), they explained I could and they... See more

Company replied


Company details

  1. Price Comparison Site
  2. Boiler Supplier
  3. Electric Utility Company
  4. Energy Supplier
  5. Green Energy Supplier
  6. Mobile Network Operator

Written by the company

Dontwastemoney.co.uk is dedicated to finding customers both domestic and business, the best deal on their gas and electric. We compare all UK energy tariffs free of charge.

Working hard to find you a better deal on your gas and electricity!

Written by the company

An easy, hassle free way to save money on your home and commercial utility bills.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,626)

2,641 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the caller guy who put through my …

the caller guy who put through my contract was thorough polite friendly and completed his task quickly

August 4, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Ann, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Agent Ibrahim Ali did a great job and…

Agent Ibrahim Ali did a great job and was very helpful.
Saved me £28 a month which adds up to a lot over a year !
We had a great convo about America and taught him a lot about the country.

August 12, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Amanda, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Was sceptical at first when opening the…

Was sceptical at first when opening the door, but when I explained I couldn’t move from my current supplier (pay as you go meter that was here when I bought the house), they explained I could and they would do everything. Hopefully it’s Ben swopped over today. Weren’t pushy.

August 8, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Janet, thank you for your lovely feedback. We’re happy to hear that our representative was helpful and took the time to explain your options clearly.
It’s great to know that they were able to reassure you about switching from your current pay-as-you-go meter and that you didn’t feel pressured during the process.
Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Excellent

The telephone conversation was highly productive, and the service provided was excellent.

August 7, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Tushar, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 1 out of 5 stars

Got forced into switching providers…

Got forced into switching providers today by two door to door sales men. Extremely sneaky with his approach by playing that he was “checking if i could get a cheaper deal” bu seeing who offers me the best deal and told me “british gas is coming out as the best” (since learnt DWM are working for BG so of course they would say that) but he didn't make that clear. Done my own comparison since and found it £40 a month cheaper with EDF. He also told me my current supplier utilia are currently being investigated for fraud (stealing money off peoples metres) which i have again found out is not true.

Before i know it this “check” was him actually using the details i gave for said “check” to switch me without asking. I explained i have small arrears (no more than £100) he said he will delay my start date and don't tell them i have arrears when they call to check. He also said “on the call they will ask if i have left the property just tell them i have” so as a woman with two men in my garden and my small child present i had to play along to the call. He then left to go con my neighbour whilst leaving his colleague to watch me on the call to ensure i didnt say what had happened.

Calling and cancelling tomorrow

August 11, 2026
Unprompted review
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for your feedback. We’re extremely sorry to hear about your experience and the serious concerns you have raised regarding the sales interaction.
The behaviour and comments you have described are not in line with the standards we expect from our representatives. We take allegations of misleading information, pressure, and inappropriate conduct very seriously.
Please email enquiries@dontwastemoney.co.uk with your details, including the date and location of the interaction and any information you have about the representatives, so that we can identify the individuals involved and investigate this matter fully.
Your concerns will be reviewed internally as part of our compliance process. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Good customer service

Good customer service

August 11, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Bassey, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 1 out of 5 stars

They signed me up without consent

They signed me up without consent

August 6, 2026
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Reply from Dont Waste Money

Hello, thank you for your feedback. We’re sorry to hear that you feel you were signed up without your consent.
Please email enquiries@dontwastemoney.co.uk with further details of what happened so we can investigate this matter. If you would also like to cancel your switch, please include this in your email and we can review the application.
Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Harrison was so polite and helpful

Harrison was so polite and helpful. He explained everything thoroughly and was not the least bit pushy. Very professional.

August 11, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Denise, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Good customer service.

Value for money.

August 11, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Peter, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Good service explained

Good@clear service explained

August 11, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Delightful

Delightful, clear, friendly experience so well explained & assisted that switching made instant sense.

August 10, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Lucy, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Great stuff

The respect I was accorded by staff.
The way he explained the services.

August 10, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Gorden, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

The person who introduced himself was…

The person who introduced himself was very knowledgeable very empathetic very professional thank you

August 10, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

British Gas stand in Rotherham town centre

The worker (Harry) was friendly and efficient. He was able to identify that my previous provider was overcharging me.

August 6, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Rozana, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 4 out of 5 stars

Highly recommended

The young ladies that came to my door, were absalutly brilliant in their knowledge, explanation and very polite. No pressure to change companies and I thought about it for a while and agreed. Please give the ladies feed back for me.

August 10, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Maureen, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Quick and easy to join

Quick and easy to join
Saving 33%
The sales person was very friendly and efficient
Emails came through straight away with welcome letters

August 10, 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Michelle, thank you for your feedback, we’re really glad to hear you were pleased with the service.

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