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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the exceptional customer service. However, some people were dissatisfied with the customer service, mentioning slow responses, generic template answers, and a lack of attention to specific issues. A few other people also felt that the process was chaotic, leading to significant delays in obtaining essential documents like the EIN, and in some cases, incorrect information being registered.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual team members for their... See more

Service

Clients share positive opinions on service, with many praising the fast and efficient support, often... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick and... See more

User experience

People report positive experiences with user experience, highlighting the platform's ease of use and clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only had three interactions with Doola and all have been positive. LLC & EIN in less than 24 hr. The Gemini AI suggested I pick Doola over Bizee and ZenBusiness; "Best all-inclusive value for e-c... See more

Company replied

Rated 5 out of 5 stars

The whole doola team seems very knowledgeable and helpful with all aspects and tax complexity. Riley Annie Satin Akilesh Kumi Natalia To name a few - and as you can see - how many people i... See more

Company replied

Rated 5 out of 5 stars

We had a very informative and helpful discussion with Apeksha, one of Doola’s CAs. We had a lot of tax questions being business owners of a US company but based outside the US and she really helped u... See more

Company replied

Rated 5 out of 5 stars

Doola has been an excellent one-stop solution for setting up and managing my business. From company formation to sales tax registration, their team made the whole process simple and stress-free.... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

One-Stop-Shop to launch, maintain, and grow your US LLC, C Corp, or DAO LLC from anywhere in the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As Always Doola is one of the best in…

As Always Doola is one of the best in the Business.
last year they assisted in setup of my company in USA very smoothly and today a gentleman Amit Doshi help me very efficiently and professionally in Annual Tax Returns submission.

May 28, 2025
Unprompted review
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Reply from doola.com

Thank you so much, Asif! We’re honored to have your continued trust and thrilled to hear Amit delivered a smooth experience with your annual tax returns. Always here to support you!

Rated 5 out of 5 stars

Great Partners

Riley has turned out to be a great partner as I embark on setting up my business structure. He is extraordinarily knowledgeable and down to earth. He made everything easy to understand and explained the whole process. I am grateful for his input and for the entire doola team!

May 22, 2025
Unprompted review
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Reply from doola.com

Thank you for the kind words, Parrish! We're so glad Riley could guide you with clarity and care — he's a gem, and we’re lucky to have him. Grateful to be part of your journey!

Rated 5 out of 5 stars

Fast document processing

Fast document processing. Simple and convenient registration. Convenient information panel.

May 27, 2025
Unprompted review
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Reply from doola.com

Thanks for the great feedback, Vasyl! We're happy to hear the process felt fast, simple, and convenient — just how it should be. Glad to have you with us!

Rated 5 out of 5 stars

Exceptional!

Exceptional!! The process is super easy, loved the personal touch by the CEO, Arjun. I am inlove with the services from Doola. Will definitely recommend and use for all future business ventures.

May 26, 2025
Unprompted review
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Reply from doola.com

Thank you so much, Anastacia! We're thrilled you had such a great experience — and Arjun will be glad to hear this! Excited to support you in all your future ventures.

Rated 5 out of 5 stars

BLUCAB EMPIRE

He helped us with absolutely everything, thank you.

May 21, 2025
Unprompted review
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Reply from doola.com

Thank you so much for the kind words, Liliana! We're glad we could support you every step of the way.

Rated 5 out of 5 stars

Great service and continuous support…

Great service and continuous support from the team at Doola. Annie was also a star, assisting me with all my requests punctually.

May 20, 2025
Unprompted review
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Reply from doola.com

Thank you, Zunaid! We're thrilled to hear you’ve had a smooth experience—and Annie will be so happy to know her support made a difference. We’re always here for you!

Rated 5 out of 5 stars

My first time forming an LLC and doola…

My first time forming an LLC and doola has made it a great experience by just taking a single day from an idea to reality.

May 20, 2025
Unprompted review
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Reply from doola.com

Thank you, Whizzy! We’re honored to have been part of your first LLC journey—turning your idea into reality in just a day is what we’re all about. Here's to your new venture!

Rated 5 out of 5 stars

Our experiences have been great so far

Our experiences have been great so far! Doola are really good at communicating and letting you know what they are working on and if they need any additional action from your part. We worked with Chandni and she has given us a great service. Would highly recommend!

May 19, 2025
Unprompted review
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Reply from doola.com

Thanks so much, Chris! We're glad you've had a smooth ride with us so far—clear communication is what we aim for, and we’ll be sure to pass your kind words on to Chandni!

Rated 1 out of 5 stars

Exercise extreme caution

Exercise extreme caution. The fees associated with the LLC are substantial and will recur without your consent.

May 16, 2025
Unprompted review
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Reply from doola.com

Hi Moe, we’re sorry to hear this. We couldn’t locate any charges under your name, so we’d really appreciate it if you could reach out to us at hello@doola.com. We’d love the chance to look into this and make things right.

Rated 4 out of 5 stars

Great price. Don’t use their default chart of accounts

Great price. Even though we are a c-corp fund which isn’t their target market they have been able to do our books. Sheetal did a great job as bookkeeper.

When I had a complaint they were responsive.

Improvements:
- ask the client for feedback in a structured way, maybe monthly
- DONT USE THE DEFAULT CHART OF ACCOUNTS. The default categorizations don’t make sense for every biz (in fact the default categorizations had duplicates like “food and travel” and “food&travel.” Part of the onboarding should be getting the chart of accounts from the client which they don’t do.

Adding basic processes like Onboarding and Feedback would solve a lot of problems.

May 16, 2025
Unprompted review
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Reply from doola.com

Thank you, Kyle—really appreciate you taking the time to share both the positives and areas for improvement.

We’re glad Sheetal’s support stood out and that you found value in the service overall. Your feedback on onboarding, the chart of accounts, and structured check-ins is incredibly helpful. We’re taking this to heart as we continue refining our processes. Thanks again for your honesty and for being part of the journey with us.

Rated 5 out of 5 stars

Seamless service

I recommend 10/10

May 15, 2025
Unprompted review
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Reply from doola.com

Thanks a ton, Terence! We’re glad the experience was seamless—10/10 means the world to us! 🙌

Rated 5 out of 5 stars

I was assigned a new account manger and…

I was assigned a new account manger and what a difference. She knows my business well and responds in a timely manner.

May 14, 2025
Unprompted review
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Reply from doola.com

We’re so glad to hear the difference was felt! Your new account manager will be thrilled to know her support is hitting the mark. Thanks for sharing this!

Rated 5 out of 5 stars

Doola is really amazing … everything…

Doola is really amazing … everything looks easy with doola …I wouldn’t be able to form an LLC without doola …. I would recommend anyone…. Thank you so much 🫡

May 13, 2025
Unprompted review
doola.com logo

Reply from doola.com

We’re honored to be part of your journey—making it easy is what we’re here for! Thanks for the trust and the recommendation, Maurice!

Rated 5 out of 5 stars

Super Fast Support & Great Communication

I’ve had an excellent experience with Doola. The support team is extremely fast in responding to inquiries and always provides clear and helpful answers. Whenever I needed assistance — especially with IRS and EIN documentation — they were quick to step in and resolve it efficiently.

Highly recommended for anyone looking for a reliable partner to launch and manage their business in the U.S.

Thank you Doola! 🙌

May 12, 2025
Unprompted review
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Reply from doola.com

Thank you, Ahmed! We’re so glad to hear our support made a difference—especially when it mattered most. Here’s to your continued success—we’re honored to be your partner in it!

Rated 5 out of 5 stars

go for it

go for it , i was worried when i saw reddit posts few neg comments but got my LLC formed within 2 3 days and EIN took around 3 weeks , if you are in from india this is best go for it

May 6, 2025
Unprompted review
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Reply from doola.com

Thanks for sharing your experience, Vishu!

We’re glad you gave us a chance and that everything went smoothly with your LLC and EIN. Appreciate the recommendation!

Rated 4 out of 5 stars

Great for Starting a U.S. Business – But Room for Improvement

I used Doola to set up my U.S.-based LLC from abroad, and overall, the experience was smooth and straightforward. The platform is well-designed, and they make the process easy for non-U.S. residents, especially when it comes to forming an LLC and getting an EIN. Having everything under one roof—formation, banking, tax filing—is a huge plus.

That said, I do think the pricing could be a bit more competitive. While the services are convenient, the annual cost can add up quickly, especially when adding compliance or bookkeeping features. There are other options on the market that offer similar features for less.

Also, while the support team is helpful and knowledgeable, response times can be slow, especially when you're on a tight schedule or have urgent questions. Faster communication would make a big difference in the overall customer experience.

Still, I appreciate what Doola is trying to do, and I’d recommend it to other founders—especially those outside the U.S.—but I hope they work on improving pricing flexibility and support turnaround.

April 1, 2025
Unprompted review
doola.com logo

Reply from doola.com

Thank you for taking the time to share your experience in such a detailed and constructive way.

We’re happy to hear that your LLC setup was smooth and that you found value in having formation, EIN, banking, and tax support all in one place. Making the process accessible for global founders is core to our mission, so it’s great to know the platform helped simplify that journey for you.

We also appreciate your feedback on pricing and support responsiveness. While our pricing reflects the range of services included, we understand that every founder has different priorities and budgets. And you're absolutely right—timely support can make a big difference, especially when things are time-sensitive. Your input helps us identify areas for improvement, and it's something we take seriously.

Thank you again for the recommendation. We're grateful to be part of your business journey and are committed to continuously improving the experience for founders like you.

Rated 5 out of 5 stars

I had a great experience with Doola

I had a great experience with Doola, and I want to specifically thank Rahul from the Customer Success Team. He was incredibly professional, clear, and respectful throughout our interaction.

Even though I chose to cancel my service, Rahul handled everything with understanding and efficiency. His communication was prompt, and he ensured the refund and cancellation process went smoothly without any hassle.

It’s rare to find such customer care, and Rahul truly reflects the values of a trustworthy company. Highly appreciate his support!

Thank you, Rahul and the Doola team!

May 3, 2025
Unprompted review
doola.com logo

Reply from doola.com

Thank you for the kind words, Abdelrahman!

We’re glad Rahul was able to support you with clarity and care—it means a lot to hear his efforts made a difference. Wishing you all the best, and thank you again from the doola team!

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