Door2Tour.com Reviews 1,108

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making the booking process smooth and enjoyable. Many people appreciate the personalized customer service, highlighting the ease of speaking with a real person to sort out their holiday plans and answer all their questions efficiently. However, some people were dissatisfied with specific holiday experiences, mentioning issues like uncomfortable seating arrangements on a trip and feeling herded during a tour. These isolated incidents contrast with the generally positive sentiment regarding the company's booking service and staff interactions.

What people talk about most

Booking process

Clients share positive opinions on the booking process, consistently highlighting its ease and efficiency.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the efficiency,... See more

Service

Consumers find service to be positive, with many praising the excellent booking process and the helpfulness... See more

Holidays

People report positive experiences with holidays. Customers praise the ease of finding and booking trips... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used Door2Tour on 2 separate occasions I can say that both Hayley & Caroline are helpful & knowledgeable. Any questions I've had they've answered. I wanted to explore all options of one tour... See more

Company replied

Rated 5 out of 5 stars

We have used Door2Tour to book three Warner hotel breaks for 2026 and now looking at one of the European flea market breaks too. We initially contacted Caroline and Hayley by email and had almost in... See more

Company replied

Rated 5 out of 5 stars

Prompt call back very knowledgeable & helpful. I haven’t travelled for a while taking the plunge on a solo trip & had lots of questions.Hayley is a mind of information, goes the extra mile & very effi... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Caroline who was very helpful and well informed about all the trips that I enquired about. I telephoned a week later to ask a few more details and booked my trip which I am reall... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Travel Aggregator

Written by the company

Door2Tour.com is a consolidator of tour operators creating a diverse choice of UK and worldwide coach holidays, escorted tours, events packages, theatre breaks, cruises and holidays by air.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very Helpful

I have phoned this company on a few different occasions
and have always found the sales staff to be really helpful

August 10, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you very much for taking the time to leave us a review and we are pleased we have been able to help you.

Rated 4 out of 5 stars

We really enjoyed watching the…tattoo

We really enjoyed watching the Edinburgh Tattoo live after seeing the show on TV many times.
The Rob Roy hotel was clean and comfortable. The food was tasty and plentiful.
However, the coach journey was unnecessarily long.We expected pickups along the way, but didn't expect the pickups to be so far away from the motorway.
We picked up in Crew,Manchester and Preston City centres, and left the motorway to pick up at a service station between Blackburn and Darwen.
The journey to Edinburgh from the West Midlands to Edinburgh was the 10 hours and 8 hours on the return journey as a feeder coach took people into Manchester and Blackburn with Darwen.

August 5, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for taking the time to leave us a review about your recent Edinburgh Tattoo tour and we will pass the feedback onto the tour operator about the coach journey.

Rated 5 out of 5 stars

Easy and Professional

Simple and easy to book with lots of information to make an informed choice. Straight after booking, a friendly and professional follow up call to answer any questions. Definitely recommend and would use again.

August 5, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are pleased that you managed to find all the information you were looking for.

Rated 4 out of 5 stars

My Points of View

Hayley was extremely helpful and efficient in finding us a Christmas break which was very much appreciated but I didn't realise it was part of the Just Go Group which I am already registered with.
Also I do find the name "door2door" misleading as I thought it would provide transport of some kind from our front door to a meeting place for the coach and back again. This is the reason that I contacted them in the first place as my mother is 93 and would have made it easier for her.

July 29, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and we are pleased that we managed to find your mother a Christmas break. Door2Tour is a booking agent for a number of different coach and tour operators, some of which offer a door to door service. Unfortunately this tour was not one which included the home pickup. We hope she has a wonderful time away.

Rated 5 out of 5 stars

Hayley was extremely helpful and…

Hayley was extremely helpful and understood all my requests completely. Her communication was good and called me back several times with more information regarding my booking . Above all she had a warm and friendly voice !

July 17, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time for leaving this review and for your patience in getting the booking made. We hope you all have a lovely time away.

Rated 5 out of 5 stars

Helpful providing information about a Tour no longer shown online.

I phoned because a Tour I had seen previously was not shown online. The lady who answered me went to a great deal of trouble tracking the details for me and then completed my booking over the phone. She answered all of my queries and confirmed that I was in the area for door to door pick- ups. She was very helpful and pleasant throughout.

July 6, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are pleased we managed to get you booked onto the tour.

Rated 5 out of 5 stars

Fen's visit to the Temps show.

Speculative phone call to door 2door resulted in a the exact package for me and my partner. They even accommodated my late change of travel date with minimum fuss! Can't thank them enough.

June 25, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we were glad we were able to find you the tour you were looking for. We hope you have a wonderful time at the show.

Rated 5 out of 5 stars

Very helpful and nothing was a problem

Very helpful and nothing was a problem. Sent information promptly on all what I was interested in.
I rang and had to leave a message and someone came back to me in about 10mins cant ask better than that. Very polite and curtsies.

July 6, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for taking the time to leave us a review and we were glad we were able to help you.

Rated 5 out of 5 stars

Hayley was very helpful and informative…

Hayley was very helpful and informative and called back promptly to answer any queries

July 5, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and we are very pleased we managed to get you booked onto the tour. We hope you both have a lovely time away.

Rated 3 out of 5 stars

The advertisement offered a single…

The advertisement offered a single supplement for £100. However it seemed impossible to book this on line. Hayley Crane and her staff spent over a week trying to persuade her organisation to accept my booking and were at length successful.

March 4, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for your review. Unfortunately the single rooms for the tour you wanted to book were sold out. We had to request an additional room at the hotel for you, which did take a bit of time to hear back. We want to thank you for your patience with this and we are pleased that we managed to get you an extra room. We hope you have a lovely time away.

Rated 5 out of 5 stars

Royal Ascot Ladies Day x2 day event…

Royal Ascot Ladies Day x2 day event June 2023. FANTASTIC! Great up date and help with booking and details. Transport hotel the whole thing… brilliant. Will 110% be booking with you xx. Hayley cane- thank you

June 21, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review. We are so pleased that you had a great time at Ascot with your group. We look forward to you booking again and seeing what outfit you go for next year!

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Caroline was very helpful .Will definitely use this company again in the future.

June 1, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave a review and it's great to hear you would use us again in the future. We hope you have a fantastic time at the show.

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble, especially as I had trouble finding a moment without my other half being around in order to book it as a surprise.

May 24, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for your booking and we are pleased that you were able to keep it a surprise.We hope you both have a wonderful time.

Rated 5 out of 5 stars

excellent service

recentley booked a holiday with Door2tour, with a lovely lady Hayley, i found the experience outstanding, Hayley made the whole booking enjoyable and will certainly book again

May 8, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we will pass your feedback onto Hayley. We hope you have a great trip.

Rated 5 out of 5 stars

The assistant was very helpful and it…

The assistant was very helpful and it was easy to book.

May 1, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and we are happy that you found the booking process easy. We hope you have a lovely time in Wales.

Rated 5 out of 5 stars

Coach holiday

Customer service very good
And obliging. Will use them should I need to book another coach holiday . Hayley and Caroline very helpful.

May 5, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are so pleased we were able to help you and your friends get booked onto the trip. We hope you all have a great time away later this year.

Rated 5 out of 5 stars

A lady called Hayley helped me to find…

A lady called Hayley helped me to find a Easter Break. It was at quite short noticed, but she went above and beyond to help me. Hayley was helpful, kind and very courteous. I had a wonderful time and would definitely use this company again thank you.

March 22, 2023
Unprompted review
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Reply from Door2Tour.com

We are so pleased we were able to help you find an Easter break and you had a wonderful time. We look forward to finding you another tour in the future.

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