DoorDash Reviews 13,268

I used to order extensively through DoorDash, easily spending thousands of dollars a year on their platform. After my latest experience, I am done. I will never order another thing from them again.

I placed an order with The Cheesecake Factory, and for the second time, my delivery arrived with items missing. When I contacted DoorDash customer support to request a simple refund for the food I paid for but did not receive, they outright refused. It is completely unacceptable for a company to charge customers for undelivered goods and refuse to make it right.

Their customer service is terrible, dismissive, and entirely unhelpful. If you want to actually receive what you pay for—or at least get your money back when the restaurant or driver messes up—look elsewhere. Do not give this company your money.

Based on my experience, I would not recommend DoorDash. I dealt with missing items, refund problems, repeated card verification issues on both the website and app, and then my account was deactivated. I was promised updates, but none came, and the deactivation was upheld without a clear explanation. Overall, the support process was frustrating and did not properly resolve my issues.

I received someone else’s order. DoorDash was not helpful at all and resolving the issue. They offered no option. Other than claiming that they reviewed the order. I do understand people make mistakes. I immediately canceled my subscription.

I ordered a burrito enchilada style, no rice. I received a burrito FULL of rice. DoorDash response was basically “get over it.” I paid $30 for that meal and I travel for work and order 15-20 times per week. I’d rather drive than deal with their BS.

The first thing I realized was the order was missing the Tiramsu for dessert. I put thru a complaint before my husband and I started to eat the 2 meals that we ordered. It ended up the fries and tater tots were completely cold. We live less than 2 miles from the restaurant so things should have not been cold. Door dash wont compensate me for the cold food because I had already put thru the complaint for the missing Tiramsu

DoorDash is becoming a lottery. This is the third time our order has been lost or delivered incorrectly.
This time, the driver delivered to the correct number but the wrong street. I personally spoke with the driver, who admitted he already dropped the food off at the wrong address and that someone took it.
Despite providing photos, screenshots, delivery instructions, and written confirmation from the driver, DoorDash still denied compensation online. Instead of enjoying the meal we paid for, we had to spend our evening calling support and appealing the decision just to try to get our money back.
Now DoorDash has denied our refund twice, and we have to contact our credit card company to dispute the charge. Stay away from DoorDash!

DoorDash has disappointed me. I really respected this business, but no longer. I ordered pizza online, but realized I ordered from a different state. The message that showed up said, “We cannot deliver to this area.’ So, I thought the order was void. However, I was charged $20.21 for a pizza I never received. When I called they said I could not get a refund because I was over the three days when I should have notified their company. How was I to know about this three day rule? Three days or not, I didn’t receive the pizza, yet I was charged for it. What kind of reputable company would do that to their customers? So, if you didn’t know this rule, you know it now. Good luck.

Does anyone EVER have a good experience with DoorDash? Ugh. It’s SO incredibly frustrating to get an order that you pay a LOT of money for that is below mediocre, cold and bad. I just ordered Five Guys Burgers, and while the food was fine, it was cold and the fries were SO salty I had to brush them off before eating. I had it delivered to my business which is in a shopping center with a complicated layout. The delivery person couldn’t speak English, so when he called me I wasn’t able to ask where he was in the shopping center or tell him where I was. This is not the 1st time this has happened even though I add detailed instructions in the notes. DoorDash is just SO bad, but we all put up with it because it’s better than having to cook sometimes after a long day or to go back out to pick up takeout after a long day at work. I can’t believe they are still in business. Grrrrrr.

I have never been so disgusted in my entire life I ordered from Burger City for me my son and my unborn cuz I am 5 months pregnant so are you cut your mother's out there already know how it feels not get your food disaster said that she was near I went outside in the rain waiting for her to do not come to my house or did she answer my calls she sent me a picture of someone else's food that I didn't even order but I didn't even see that order at my house so at this point I had no food and no money back and she did not pick up the phone oh silly me for calling DoorDash directly to tell them about it they tell me there's nothing they can do about it because of my previous account history which was ran by my 11-year-old son so I don't know what we want to do but it has nothing to do it now and this lady not delivering my food or answer for me they tried to call her she did not answer for them either but then they refuse to do something so when I finally spoke to a supervisor she said she were processing me a credit oh she did but not for my full amount so here I am me and my pregnant self 5 and 1/2 months let me say this again and my teenage son no food going on 2 hours now and they want to talk to me about previous history on my account well that's the case they to remember allowed me to place to order in the first place so what they're saying is is okay for the dasher to send your picture of someone else's food and not deliver your food and keep your money and your food that's what they saying now because at the end of the day it should not matter what went on maybe a year or two ago because I really didn't mess with doing this because every time there's an issue but the prices was a little bit better on George Bass this time so I figured let me give it a hoot foolish me I should have just paid a couple extra flowers because I'm crying because I'm starving and I'm on the phone for almost 2 hours with people that could care less that I had just had $26.21 stolen for me and I have no food I have never been treated so unfairly so unjust and my entire life and then when I call back because my complete refund or I couldn't get that I'm sorry credit to my account wasn't refunded they tell me oh guess what That's not making do they cannot add anymore so here I am with not enough money to place my order again five and a half months pregnant and let me just put this in here My boyfriend sent this to me something to that doesn't even matter this is the most craziest thing I ever heard of this is why I really didn't mess with them in the first place and I would never ever do it again and you know what they tell me as they weigh up you know punishing the door dancer they blocked her from delivering to me again oh wait what about everybody else's order and she did this to me she can do this to someone else and y'all were willing to leave me hiding dry when two hours have passed already with no food and no money what a shame do that what a shame you should be ashamed of yourself and I was you I would use Uber eats GrubHub seamless on one of them DoorDash is not the one and I'm pretty sure I am not the only one out here that feels that way and that's all I have to say I have never felt so humiliated and done so wrong in my life and let me say again I was standing out in the rain waiting for my food so please doordash make it make sense while you tried to deny me and I said to them I don't want my money back I just want my food please so I can treat me at my child and my unborn and I sent them a picture of the email to the email showing them that she has sent me a bogus picture of somebody else's food and like I said again let me say this again they tried to contact her contact her and she decided not to even pick up for them so you let me know I'm wrong when I feel like this is unjust and unfair and I deserve proper compensation for this you don't bring up my past account history if that's the case what it was I allowed to get food delivered to me in the first place Make it make sense

Driver buzzed up. I let him in. He refused to come up. He insisted I come to the lobby. I went to the lobby and asked him why he would not come up. He started yelling at me and said I was rude. I was not rude. He turned around and drove away w refusing to hand me the order. I realize that most of these drivers come from different cultures where people speak differently. But this was really ridiculous. I’m done with DoorDash.

If I could leave zero stars, I would! I placed an order for 4 drinks. 2 were wrong and I got on the app and requested credits. It was escalated to a review team... Whatever that is. I decided to do the online chat since I was at work and couldn't be on the phone.... They said there is nothing they can do even tho I provided proof my order was wrong. They said I complin too much and their policy states they can no longer help me with any issues. Well, how is it my fault I get the wrong stuff? For 30 minutes we went back and forth and nothing was resolved. I am out $24 for 2 drinks and they could care less. I refuse to use this company any further. They steal from people and enjoy doing it. I didn't even want a refund, I want the right drinks!

Shemsu(!?) stole an item and went back to store and tried to get another. Rather than fix their atrocious business model, they mask it by providing their service to Pizza Hut, etc. where consumers think their will be a manager to intervene and not realize its DoorDash. Shame on Pizza Hut for not informing too.

Half of my order was missing and they refused to refund our money for the missing items. Don't let them get you.

I don't see what the point of Door Dash is. The only service they provide is delivering cold food, most of the time incomplete orders and they charge twice as much.
They also apparently have foreign customer service team-all totally UnAmerican.

This is my problem with DoorDash is bad enough that the price is high is bad enough that your ask for a tip that’s understandable but when we order hot food, we don’t want our shit cold. We don’t want to eat cold food so why if someone order from McDonald’s Burger King Taco Bell any hot food? Why can’t we get our food first ASAP just instead of waiting until they go food shopping pick up other food go to another store and then bring us our food that ain’t right for the money that we spent. You gotta get better because nobody want to eat no cold food especially if it’s from a fast food you try warming up McDonald’s french fries or Burger King french fries this shit is nasty.

The driver did not look at the name and said he listened to the person at Zaxby's. Zaxby's said it wasn't there problem. Chat with door dash was initiated and I was told I'll hear back within 48 hours. Well, we're going 100 hrs now and nothing. I don't think I will ever use door dash again. This is unprofessional. If I would treat my patients that way I wouldn't have a job anymore. Not to mention that 3 people didn't get to have a warm dinner that day. 😤😔

This app is a nightmare for grocery orders. I ordered frozen items from Costco, and they arrived thawed and smelling off. When I tried to complain, nobody cared. DoorDash support is useless and won't do anything to help. Between the massive price hikes and the spoiled food, it is a complete waste of time and money. Do yourself a favor and do NOT use this app for anything frozen. They simply don't care about quality or food safety.

BEWARE! Do not use them! They take money from your account without permission. Useless support chat. They fob you off and don’t assist with order issues or being charged invalid fees and amounts. AVOID DOOR DASH!!! Rip off!!

food fine but$10 tip for food that only hits $20. Fix your taxes cause my tip getting closer and closer to 0 when you charging me this much. bars in NJ dont ask for tips that high on the norm and i live in hoboken near NYC prices

I ordered from a doughnut shop through doordash which wasn't opened so they canceled my order and refunded me. So I reorder from another donut shop and it was going to be a little over 30.00 for 2 doughnuts and coffee. Which was only 11.00 and some change. Before taxes are fees and tip. So I canceled it. And they gave me a choice between doordash credit or cash return back to my bank. So I choose doordash credit. And from a different place. So place another place and pay with credits. The order came out to 35 dollars and some change. And I get a insufficient funds and it was from d.d. for 39.95 for the first doughnut shop that canceled. No mind you I spent the credit on a new order. No more and explained what happened. They told me that I paid for the other item with the credit. And they weren't going to refund me because I used the money from the credit. But I didn't go over the credit. So after a 45 minute debate I just had to dispute it with the bank. And I got only one order and I didn't go over the refund so how do I owe them 39.95.