Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... See more
Company replied
Very fast delivery. The item description by the company was very helpful, as I had to set it up parallel to an older existing door phone of the same brand. It connected as hoped for ( I am not electri... See more
Company replied
I called up Door entry customer care to understand the mapping and they provided a number to speak to SMEs about the device and it worked for me. The price is competitive(even cheaper comparing on th... See more
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Company details
Written by the company
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Contact info
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, United Kingdom
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4.7
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Accurate, Fast, Expensive
March 23, 2025
Reply from Door Entry Direct
Dear Csaba,
Thank you for your feedback! We're glad to hear that you found our service accurate and fast. We strive to provide high-quality products and efficient service, and we appreciate your honest input on pricing. If you ever need assistance or have any questions, we’re here to help!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Alison,
Thank you for your wonderful feedback! We're glad to hear that you were happy with our communication and customer service. Providing a smooth and hassle-free experience is our priority, and it’s great to know we met your expectations. We look forward to assisting you again in the future!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Fantastic service
Fantastic service, will certainly use again kept me fully informed with the progress of my order well done.
March 16, 2025
Reply from Door Entry Direct
Dear Trevor,
Thank you for your fantastic review! We're thrilled to hear that you were happy with our service and that you felt well informed throughout the process. We truly appreciate your support and look forward to assisting you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Great overall service
The ease of ordering the part, the competitive price and the fact you get a reminder if you have left something in the basket.
Technical support has always been good.
February 28, 2025
Reply from Door Entry Direct
Dear Phil,
Thank you for your thoughtful review! We're glad to hear that you found the ordering process easy, our prices competitive, and the basket reminder helpful. It's also great to know that you've had a positive experience with our technical support team. We truly appreciate your feedback and look forward to assisting you again in the future!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Perfect replacement for faulty entry…
Perfect replacement for faulty entry phone, happy customer.
March 10, 2025
Reply from Door Entry Direct
Dear Daniel,
Thank you for your great review! We’re delighted to hear that the replacement entry phone was exactly what you needed and that you're a happy customer. If you ever need anything else or have more questions, don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Amazing experience
Amazing experience. Engineer was able to talk me through the solution over the phone to fix my door intercom. Saved me huge amount of money to replace the system. These guys know their stuff inside out. Superb experience and expertise
February 19, 2025
Reply from Door Entry Direct
Dear Lindsey,
Thank you for your fantastic review! We’re thrilled to hear that our technical team could guide you through the solution and help you save on replacing your system. It’s great to know that our expertise made such a positive impact, and we’re always here to help with any future needs.
Your feedback means a lot to us, and we’re proud to have been able to provide you with the support you needed. If you ever need assistance again, don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Happy with everything
Happy with everything. The order took a bit longer to arrive but they communicated with me clearly and set the right expectations.
February 8, 2025
Great communication
Great communication, thanks to Gary who kept me informed with any issues and delivery times. I would recommend this company
February 6, 2025
Reply from Door Entry Direct
Dear Rodney,
Thank you for your review! We’re glad to hear that you were satisfied with our communication. Providing clear and helpful communication is important to us, and we appreciate your feedback. Your order is to be sent out for delivery 25th and we are keeping an eye on it for you.
If you need any further assistance, feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Mr Lam,
Thank you for your great review! We’re thrilled to hear that you were satisfied with our quick delivery and quality products. It’s always our goal to provide excellent service, and we’re glad to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Alan,
Thank you for your review! We’re glad to hear that you were pleased with our selection of equipment and the rapid delivery. Providing a wide range of quality products and quick service is our priority, and it’s great to know we met your expectations. If you need further assistance, feel free to reach out!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Key pad
Excellent delivery time but the delivery person left the box behind the dust bin and left no card to say where the box was. When I found it the box was soaking wet.
This I was not happy about
February 13, 2025
Reply from Door Entry Direct
Dear Steve,
Thank you for your feedback, and we’re truly sorry to hear about the delivery experience you had. We understand how frustrating it can be to receive a package in less-than-ideal conditions. We will address this issue with our delivery partner to ensure it doesn’t happen again in the future.
We truly appreciate your understanding, and if there’s anything we can do to resolve this further, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Lee,
Thank you for your great review! We’re thrilled to hear that you were happy with our service, delivery speed, and stock availability. We always aim to provide our customers with a seamless experience, and your feedback means a lot to us. If you need anything else, don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
I spoke to a sales representative who…
I spoke to a sales representative who suggested the required part and the Item arrived on time and fitted easily
February 3, 2025
Reply from Door Entry Direct
Dear Barry,
Thank you for your kind review! We’re glad to hear that our sales representative was able to help you find the required part and that everything arrived on time and fit easily. If you need any further assistance or have more questions, we’re always here to help.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Door intercom station
Quick service and perfect fit.
This door unit works fine and does what it’s supposed to do.
January 21, 2025
Reply from Door Entry Direct
Dear Benny,
Thank you for your great review! We’re glad to hear that the door unit is a perfect fit and is working as expected. It’s always our goal to provide quick and reliable service, and we’re happy to know we met your expectations. If you need any further assistance, feel free to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Quick delivery
Have used door entry direct for the last couple of years and they always deliver.
The parts arrived very quickly and were correct as always.
February 4, 2025
Reply from Door Entry Direct
Dear Clive,
Thank you for your continued trust and for sharing your positive experience! We’re thrilled to hear that you’ve been satisfied with our service over the years and that your recent order met your expectations. We truly appreciate your loyalty, and we’ll continue to do our best to provide you with quick, accurate service. If you need anything else, don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Access Control Cards Stock
When ordering the Access Control Cards, the website stated that these were in stock, and would be next day delivery. However, after placing the order the dispatch date was 5 days later than expected.
January 31, 2025
Order and delivery were dealt with…
Order and delivery were dealt with quickly and efficiently very impressed
January 15, 2025
Reply from Door Entry Direct
Dear Mrs Wallace,
Thank you for your wonderful review! We’re thrilled to hear that you found both our ordering process and delivery to be quick and efficient. It’s always our aim to provide a smooth and impressive experience for our customers, and your feedback encourages us to keep up the great work. Should you need any further assistance, please feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good price and fast delevery
January 29, 2025
Reply from Door Entry Direct
Dear Martyn,
Thank you for your review! We’re thrilled to hear that you appreciated our competitive pricing and fast delivery. Your satisfaction is our priority, and we’re glad we could meet your expectations. If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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