Doorway To Value Reviews 

6,122
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and highly knowledgeable, making interactions pleasant and stress-free. Many people appreciate the professional approach, noting that salespeople provide excellent advice without any pressure to buy. This leads to a relaxed and enjoyable shopping experience, where customers feel they have ample time to make informed decisions. Reviewers frequently highlight the wide choice of quality products available, from furniture to mattresses, which consistently meet their needs. Many consumers express high satisfaction with their purchases, often returning to the company due to the excellent service and value for money.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Product

Consumers find the product selection to be positive, with many appreciating the wide range of quality... See more

Service

Users describe positive interactions with service, consistently reporting excellent and helpful experiences... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing their experience as... See more

Value for money

Customers consistently report positive experiences with value for money, often highlighting that prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was our first visit to Doorway to Value having been given the link by a friend. All staff were friendly and approachable. We looked around the store at leisure then discussed purchasing a suite an... See more

Rated 5 out of 5 stars

Recently came into the store to look at sofas. Darren Broadhurst was great, it was difficult to make decisions over fabrics etc but Darren made it all easy and spent a lot of time fetching other fabr... See more

Rated 5 out of 5 stars

Went into Doorway to Value today (we go there a lot!) asking about changing a cushion on a chair bought from them a couple of years ago - and left after buying a new chair! DTV were more than happy to... See more

Rated 5 out of 5 stars

Our experience was good . Darren Broadhurst was helpful and friendly at every step, from helping us measure up the wardrobe and bedside cabinet, and finding alternative options in his department .We... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store

Written by the company

"The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

Doorway To Value - Never Beaten on Price

Written by the company

To offer the finest furniture at true value for money prices.
Doorway to Value's knowledgeable staff, have offered an invaluable service to generations of families in Chorley and the North West.

Never Beaten on Price

We Will Not Be Beaten On Price

In the unlikely event that you find the same combination offered at a lower price elsewhere within 30 days of placing your order, we will gladly match that price and provide an additional £50 discount! This price promise is for all of our products including the famous brands we sell.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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No recent history of asking for reviews

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5.0

All reviews

(6,122)

1,177 reviews in the last 12 months

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Rated 5 out of 5 stars

Good, old-fashioned service

I like the feel of this place. It isn't in the least old-fashioned but the atmosphere, service and customer service are those of more courteous times. We purchased from Kelly, who was polite, knowledgeable and not in the least pushy. Mention must also be given to Darren who helped us enormously when we were undecided about a different type of furniture. Both are assets to the company.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

As a dedicated returning customer to Doorway to Value for the last 20 years - the customer service is excellent. On my most recent visit I was looked after by Jason Breeze - such a lovely guy! Nothing was too much trouble. I was in the shop for over half a day choosing a few items - such a lovely experience. Having taken delivery of the items I was also impressed with Doorway to Value’s delivery team.
Looking forward to doing more shopping with them very soon

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Spoilt for choice

Spoilt for choice - massive showroom.
Lots of quality furniture from well known makes.
We were served by Kelly who was very helpful & friendly but not at all pushy. We would definitely recommend to anyone.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Shopping at Doorway to Value is just a relaxing easy process.

The great thing about Doorway to Value (for me) is the lack of hard sell (you know the "buy it today and we'll offer...." you get in some places). We went to look at mattresses, bed frames and other bedroom bits and the salesman (Ian Ryan) just gave us the information we needed and left us to look around under our own steam. A few days later we went back to see Ian and placed an order - again no hard sell for extra's, Ian explained everything clearly.
Overall its just a relaxing easy process to buy here, and they do price match (though the prices offered were the best I could see).

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Karolina

Thank you Karolina! We came to Doorway To Value looking for a new mattress and Karolina was so helpful and knowledgeable making the whole experience stress free and straightforward. We would recommend anyone to go and see Karolina when looking for a new bed / mattress.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Ian Ryan really knows his stuff!

Ian Ryan really knows his stuff. He was so helpful, no pressure and was happy to spend time advising on the merits of different beds. I’m glad we shopped local and enjoyed great service. Thanks

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service by John Edwards.

John Edwards made our experience great. What a friendly man with fantastic interpersonable skills and product knowledge. This store is well worth visiting for its wide range of options to furnish your home.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful service from Karolina

Very helpful service from Karolina. Greeted in a friendly and professional manner. Assisted with my choice of furniture and couldn't have done more ... and without being at all pushy. Looking forward to receiving my delivery soon. Thanks as always to the DTV team.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Karolina was excellent

Karolina was excellent. Knowledge, patient and a great salesperson. We felt in safe hands. Thanks so much for finding us the perfect mattress Karolina

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Karolina Wylezek

Karolina Wylezek was very informative and extremely professional her assistance helped us select the best fit for our needs, she made the shopping experience 10/10

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, no pressure, left to wander as long as we needed. Great selection of furniture, helped by Kelly Langton to get just what we wanted

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choice of furniture

I have recently visited Chorley store with my daughter and autistic 5yr old grandson. I have placed an order for a new sofa and chair. This is the 3rd time I have purchased items from this company due to the friendly, polite and helpful staff and fantastic choice of items on display. There is no one following you around as you view items, no hard sell and definitely no pressure. A big shout out to John Edwards who went above and beyond in helping me. Patience with my grandson who can at times be fractious, was very much appreciated. There is no hesitation at all in my recommending this company to other people.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Welcomed into the store by Darren and…

Welcomed into the store by Darren and helped and left to ourselves in exactly the right way. We chose the furniture we wanted, changed our minds and nothing was too much trouble. An excellent shopping experience in a store with a huge choice of furniture. Would I go there again? I certainly will.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I previously made enquiries regarding the Agios garden furniture and was told that it was totally out of stock. I phoned today and Jason Breeze went over and above to locate the furniture and offered me a discount which I was grateful for. We have bought many items of furniture from D to V and found excellent quality and value for money.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Ive got a new sofa!!!!

I bought a new sofa on saturrday from your Beautiful store, and had a great experience thanks to Ian Parr.
He was friendly, helpful and definitely not pushy. Which made the whole experience feel relaxed and enjoyable. Ian Parr took time to answer all my questions and reservations about quality of the fabric I was ordering. Made me feel confident that id chosen the right sofa for my home. Excellent customer service from Ian parr, cant wait for the arrival of my new sofa

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely helpful staff

Lovely helpful staff. Today I visited doorway to value to purchase a sofa, Jason Breeze helped us, he was very informative, helpful and made the whole process enjoyable and easy highly recommended- Andrew Hilton

June 28, 2026
Unprompted review

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