Dore & Rose Reviews 8,515

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I love the deep sleep masks Not only does it block out all light, but the silk is so comforting and beautiful against your face. The wrap around with velcro feature enables a comfortable, perfect-s... See more

Company replied

Rated 5 out of 5 stars

Super, super, super soft sleepmask that truly blocks out all light. The mask is very lightweight and the 'strap' is adjustable (also the 'velcro' is genius: your hair doesn't get caught in this materi... See more

Company replied

Rated 5 out of 5 stars

Amea was very helpful and professional. She arranged everything for me and the return process was very easy. Please do not believe the negative comments - you can trust in this company as they h... See more

Company replied

Rated 1 out of 5 stars

Shipping is a problem. Tracking number was provided 3 days after order to US and not 1 day processing as they state.. shipping company is GOFO and on their site shows label created but no activity for... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

My hair feels softer when I wake up…

My hair feels softer when I wake up now. Not perfect but definitely better

April 4, 2026
Unprompted review
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Reply from Dore & Rose

Hello Maja, better every morning is a great place to start! 😊 So glad you are already noticing the difference.

Rated 5 out of 5 stars

I move around a lot at night and…

I move around a lot at night and usually things come off. This doesn’t. It just stays put without feeling tight. After a while I don’t even notice it anymore.

April 15, 2026
Unprompted review
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Reply from Dore & Rose

Stays put through all the tossing and turning without feeling tight? That is exactly what it should do! 😍 So glad it has become something you barely even notice anymore. Thank you, Layla!

Rated 5 out of 5 stars

I used to wake up sweaty but these…

I used to wake up sweaty but these pajamas are actually breathable. Big win for me.

April 9, 2026
Unprompted review
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Reply from Dore & Rose

A breathable pajama that actually keeps you cool through the night? That is a huge win! 😍 So glad you are finally sleeping comfortably. Thanks, Sadie!

Rated 5 out of 5 stars

Very good customer service!

Very good customer service!

May 14, 2026
Unprompted review
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Reply from Dore & Rose

Hi that means so much to hear, thank you! 😍 Taking care of you is always our priority. 🩷

Rated 5 out of 5 stars

The sleep mask is super comfortable

The sleep mask is super comfortable. No pressure on the eyes at all. I sleep through the night better now.

April 25, 2026
Unprompted review
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Reply from Dore & Rose

No eye pressure and sleeping through the night? That is the dream! 😍 So glad it is making such a real difference for you, Hana! Thanks!

Rated 5 out of 5 stars

I discovered your brand thanks to the…instagram

I discovered your brand during Valentine’s Day thanks to the limited heart pajama collection, and I’m so glad I did. The pajamas are incredibly cozy, soft, and beautiful — definitely made me want to come back for more!

April 24, 2026
Unprompted review
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Reply from Dore & Rose

Hello Ellina, what a wonderful way to discover us! 🥹 So glad the heart collection won you over and we cannot wait to have you back for more. There is so much more to love!

Rated 5 out of 5 stars

The silk pillowcase feels nice on my…

The silk pillowcase feels nice on my skin. I get irritated easily but this hasn’t caused anything. Also doesn’t get too warm.

April 16, 2026
Unprompted review
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Reply from Dore & Rose

Sensitive skin approved and stays cool all night? That is such a win! 😊 So glad it has been such a gentle and comfortable fit for you, Sadie. Thanks for your feedback!

Rated 5 out of 5 stars

Bought it randomly hoping for less…

Bought it randomly hoping for less frizz and it actually worked!! My curls look smoother and more defined now.

April 13, 2026
Unprompted review
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Reply from Dore & Rose

A random purchase that actually delivered? The best kind of surprise! 😄 Smoother and more defined curls every morning is such a win. Thanks, Haley!

Rated 3 out of 5 stars

I didn’t think a sleep mask would…

I didn’t think a sleep mask would change anything but it actually helps. Blocks light without pressing on my eyes. Also my lashes don’t get squished anymore.

April 20, 2026
Unprompted review
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Reply from Dore & Rose

Hi Hailey, No eye pressure and no squished lashes? Those are the wins that really add up! 😊 So glad it has been making a difference. Hope we can earn those last two stars next time!

Rated 5 out of 5 stars

Mornings feel less chaotic now because…

Mornings feel less chaotic now because my hair isn’t a mess. The bonnet + pillowcase combo actually helps. Not life changing but definitely noticeable. I’ll keep using it

April 8, 2026
Unprompted review
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Reply from Dore & Rose

Less chaotic mornings is honestly underrated! 😊 So glad the bonnet and pillowcase duo is making that noticeable difference for you every day. Thank you for your feedback, Skye!

Rated 1 out of 5 stars

Do not order as it will be very very…

Do not order as it will be very very difficult to return. I submitted the order with 4 sets which cost quite a lot of money. Everything arrived okay but then the nightmare started. All 4 sets were too big and I requested the return. On their website the page for return its very tricky written with no proper explanation given. I have contacted them through the email and they offered me only credit back on the gift card although I am entitled to the full return. After they tried to trick me, I have insisted on my rights and then they gave me further instructions on how to proceed with the returns. I have paid to them 33$ (28€) on top of my purchase for returning the shipment through DHL and since then they stopped responding although it says We will be in touch (you are required to pay return shipping cost to them not to dhl). As said, since then I have not heard from them although I have sent many kind reminders. Cheaters!

May 4, 2026
Unprompted review
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Reply from Dore & Rose

Hi Teo, we're truly sorry for everything you went through, and we completely understand why you feel this way. Being charged for return shipping and then left without a response after so many follow ups is completely unacceptable, and you deserved so much better than this. We have already reached out to you directly so please check your inbox and we will make sure this is resolved properly for you.

Rated 5 out of 5 stars

Great quality

Great quality, fast shipping.

May 1, 2026
Unprompted review
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Reply from Dore & Rose

Hi Carla, Fast shipping and great quality? That is exactly what we aim for every order! So glad it all came through for you. 🩷

Rated 3 out of 5 stars

This sleep mask blocks light sooo well

This sleep mask blocks light sooo well. I did not know that level. It’s soft and doesn’t feel bulky or weird on my face. I’ve tried others that felt heavy but this one doesn’t. Just comfortable all night.

May 4, 2026
Unprompted review
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Reply from Dore & Rose

Hello Avery, so glad the light blocking and comfort are hitting the mark, especially coming from someone who has tried others! 😊 We would love to know what we can do to make your experience a full five stars. Hope we can earn those last two next time!

Rated 5 out of 5 stars

Pajamas feel breathable which is huge…

Pajamas feel breathable which is huge for me. I overheat easily and this actually helps.

April 30, 2026
Unprompted review
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Reply from Dore & Rose

A breathable pajama that actually keeps an overheater cool? That is a game changer! 😍 So glad it is finally working for you through the night, Leonie. Thanks!

Rated 5 out of 5 stars

Absolutely in love

Absolutely in love. I want to live in my new pajamas. The fabric is like wearing a soft cloud. It fits so good around your body it should be illegal to be this good at making clothes! I will never buy pyjamas at another store again!

May 12, 2026
Unprompted review
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Reply from Dore & Rose

"Should be illegal to be this good" might be our favorite review ever! 😄 So glad the fit and fabric have completely won you over. We cannot wait to be your forever pajama brand! Thanks, Sayya!

Rated 1 out of 5 stars

False information and products

Took a long time to come and is not 100% mulberry silk!! Poor quality !!! It says it is from the Netherlands but is made in China

May 13, 2026
Unprompted review
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Reply from Dore & Rose

Hi Lina, we completely understand how disappointing it must feel when a product does not match what was promised. We're so sorry to hear this fell short of your expectations. We have already reached out to you directly so please check your inbox and we would love the chance to make this right for you.

Rated 5 out of 5 stars

These pajamas feel soft but not flimsy…

These pajamas feel soft but not flimsy at all. I like that I can wear them even when it’s not super cold. They just feel balanced if that makes sense

April 3, 2026
Unprompted review
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Reply from Dore & Rose

That makes total sense and that balance is exactly what we go for! 🩷 Soft, structured and perfect for any temperature is the sweet spot. So glad they are hitting it for you, Roos. Thank you!

Rated 5 out of 5 stars

They’re just easy Easy to wear

They’re just easy Easy to wear, easy to wash, nothing complicated. I like that.

April 24, 2026
Unprompted review
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Reply from Dore & Rose

Easy in every way is exactly the vibe, Mia! 😊 So glad they are just working for you without a second thought.

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