I love the deep sleep masks Not only does it block out all light, but the silk is so comforting and beautiful against your face. The wrap around with velcro feature enables a comfortable, perfect-s... See more
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Super, super, super soft sleepmask that truly blocks out all light. The mask is very lightweight and the 'strap' is adjustable (also the 'velcro' is genius: your hair doesn't get caught in this materi... See more
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Amea was very helpful and professional. She arranged everything for me and the return process was very easy. Please do not believe the negative comments - you can trust in this company as they h... See more
Company replied
Shipping is a problem. Tracking number was provided 3 days after order to US and not 1 day processing as they state.. shipping company is GOFO and on their site shows label created but no activity for... See more
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Company details
Written by the company
We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.
Contact info
2810 N Church St, PMB 61888, Wilmington,, United States
- info@doreandrose.com
- doreandrose.com
4.2
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing returns process and…
Very disappointing returns process and poor transparency.
I was extremely unhappy to discover that return shipping costs were not made clear before purchase. Had I known returns would cost £8.95 via Royal Mail (the cheapest option) or over £18 with another courier, I would not have ordered at all. These are very high return fees, and this should be clearly stated on the website upfront so customers can make an informed decision.
The refund process is also unnecessarily long and inconvenient. Before even being allowed to return an unused item, I had to submit photos, explain my reason for returning it, and wait for approval. On top of that, the only return option required printing a label, which feels outdated and inconvenient. Many companies now offer simple QR code returns, so for such expensive return costs, I expected a much smoother and more customer-friendly process.
Overall, the lack of transparency, expensive returns, and overly complicated refund procedure made this a frustrating experience.
April 15, 2026
Reply from Dore & Rose
Hello Kate,
Carmi here, support at Dore & Rose. I completely understand how disappointing this experience must have been, and I want to make it right. I’ve reached out to you by email so we can review your case in detail and find the best possible solution. When you have a moment, please take a look at your inbox so I can help directly.
I was worried the fabric would lose its…
I was worried the fabric would lose its feel after washing but it hasn’t. Still soft and comfortable. Also doesn’t twist when I sleep which is a big plus for me.
April 8, 2026
Unprompted review
Reply from Dore & Rose
Still soft after washing AND no twisting all night? Johanna, that's exactly what we want to hear! Quality that holds up and comfort that lasts is something we work really hard on. So glad it's delivering for you!💤
After finally being able to return my…
After finally being able to return my item, I now still got a voucher when explicitely asking for a refund. A voucher which, by the way, also has an end date.
The return process is extremely dreadful and this company does not care about customers or customer service.
Never buy from this site because it’s a big scam.
I would give 0 stars if it was possible.
May 6, 2026
Unprompted review
Reply from Dore & Rose
Hi NB, We failed you, and I'm sorry. The return process was dreadful, you asked for a refund and got a voucher instead, and we made something simple into a nightmare. Here's what we're doing, reach out to melody@doreandrose.com with your order number and we'll proceed with a proper process for you.
Your feedback about our process is exactly what we need to hear. We clearly have work to do, and your experience is going to help us do better.
The pillowcase feels cool when you lie…
The pillowcase feels cool when you lie down, which I love. It doesn’t get stuffy during the night either. Just stays comfortable the whole time.
April 17, 2026
Unprompted review
Reply from Dore & Rose
Cool when you lie down and comfortable all night long? Noor, that's the dream and we love that you're living it! Thank you so much for sharing. Sweet dreams always! 😄
The pillowcase stays cool and doesn’t…
The pillowcase stays cool and doesn’t get stuffy. I wake up feeling a bit more refreshed which is new for me. It’s subtle but I notice it.
April 13, 2026
Unprompted review
Reply from Dore & Rose
Subtle but you notice it is honestly our favorite kind of feedback, Emma! Waking up a little more refreshed every day adds up more than people realize. So glad the pillowcase is making that quiet difference for you. Thank you for sharing! 🌸
I did not know to notice a difference…
I did not know to notice a difference but my sleep feels heavier now. Mask blocks everything out and doesn’t press weird on my nose.
March 30, 2026
Unprompted review
Reply from Dore & Rose
Heavier sleep and no weird pressure on your nose, Anna? That's the kind of difference that changes everything! So happy you noticed it even when you weren't looking for it. Sweet dreams every night! 💤
My hair used to feel dry every morning…
My hair used to feel dry every morning but it’s better now. Bonnet helped more than I expected
April 3, 2026
Unprompted review
Reply from Dore & Rose
Hi Lily, better than expected is our favorite kind of surprise! So happy the bonnet is giving your hair the overnight care it deserves. No more waking up to dryness every morning. Thank you for sharing!✨
Horrible nightmare! The order took over two months to be…
The order took over two months to be received. I received a partial order after two months. I had to send numerous emails and pictures to get my completed order. Finally after receiving the order I was sent the wrong colors. I was also asked to go to the carrier to get the order in a whole nother state from where I live. The total experience was horrible! This was totally unexceptible a complete disappointment.
March 13, 2026
Reply from Dore & Rose
Hello Florence,
Please know that I am deeply sorry for the string of errors you’ve experienced, from the two-month delay to the incorrect colors and the confusing shipping request. I understand your total disappointment. I’ve just sent you an email so we can look into this together and find the best possible solution for you. When you have a moment, please check your inbox and spam folder so I can personally handle this for you.
Many thanks,
Carmi (Dore & Rose Support)
Reply from Dore & Rose
Great service and great quality? That's everything we strive for, Patricia! Thank you so much, it truly means a lot. 🌸
Used to wake up with marks on my face…
Used to wake up with marks on my face from masks all the time. This one doesn’t do that and feels way softer. such a relief
April 3, 2026
Unprompted review
Reply from Dore & Rose
Hi Pia, waking up mark-free and comfortable every morning? That's exactly what you deserve! So glad you finally found one that feels right. No more dreading the mirror after a good night's sleep! 😄
Im a light sleeper and this mask…
Im a light sleeper and this mask actually helped. No light sneaking in and it doesn’t press on my face. I fall asleep faster now.
April 7, 2026
Unprompted review
Reply from Dore & Rose
Falling asleep faster as a light sleeper? That's a huge win and we're so happy the mask is making such a difference for you, Lowri! No light, no pressure, just good sleep finally. Thank you for sharing! 💤
I love your face masks
I love your face masks. They are so comfortable! And wash beautifully.
May 5, 2026
Unprompted review
Reply from Dore & Rose
Comfortable to wear and holds up beautifully in the wash? That's everything we could hope to hear! So happy you love them and that they're lasting just as they should. Thank you, Meryl! 🌸
The pillowcase feels nice without being…
The pillowcase feels nice without being too slippery. It stays in place when i move. Good for side sleeping too.
March 31, 2026
Unprompted review
Reply from Dore & Rose
Hi Orla, we love hearing that! Side sleeper approved and stays put all night? We know how important the right feel is when you're switching positions and we're so glad it hits the sweet spot for you. Thank you! 💤
I love my new Dore & Rose pajamas
I love my new Dore & Rose pajamas! They are high quality, soft and really cute. I highly recommend.
May 1, 2026
Unprompted review
Reply from Dore & Rose
High quality, soft AND cute? You just described everything we put into every piece! So happy you love your new PJs and thank you so much for recommending us, Stephanie. Enjoy every cozy moment! 😄
Be sure about your order: the retour process is a hustle.
If you, as I, like the brand and products: be sure about your order, as the retour process is a hustle. Or let me prepare you:
1. Don't look for the retour policy on the page 'retour policy', but on the page FAQ.
2. Request your retour by e-mail.
3. Answer their questions about your return.
4. Get your retour link and answer the same questions about your return + add a picture of your return.
5. Use an online image compressor to reduce the size of your image, as only then it will be accepted.
6. Pay €10+.
7. Wait for their review of your payed request for your return.
Hope that helps.
May 5, 2026
Unprompted review
Reply from Dore & Rose
Hi Noa, we hear you and we are so sorry the return process put you through all of that. That is way more steps than it should ever take, and your feedback is something we are taking seriously. We've already reached out to you directly so please check your inbox and we'd love to make this right for you.
Excellent products my daughter has…
Excellent products my daughter has purchased 2 sets of the pj's and I've purchased for her the lovely satin sleep mask, which I knew she wanted as she travels a lot with her business and it should help her get a good night's sleep.
Phoebe has been extremely helpful too with the customer service, would 100% recommend this brand and will be purchasing further items.
Many thanks.
Rosalea Harvey
May 5, 2026
Unprompted review
Reply from Dore & Rose
What a lovely story, Rosalea, thank you so much for sharing! Your daughter is so lucky to have such a thoughtful mum, and we hope the sleep mask becomes her perfect travel companion. Phoebe is going to be so touched by your kind words and she absolutely deserves them. We can't wait to have you both back for more! 🥰
The heart pjs are so adorable and…
The heart pjs are so adorable and comfortable! I love them and are a perfect gift !
March 17, 2026
Reply from Dore & Rose
Hi Sarah, adorable, comfy AND a perfect gift? The Heart PJs really do check all the boxes! So happy you love them. Thank you for sharing! 🌸
I love the product
I love the product. I just wish it didn’t take as long to arrive! Lol
April 13, 2026
Reply from Dore & Rose
We love that you love it, Alexandra! And we totally hear you on the wait, we're always working to get orders to our customers faster. Worth it in the end though, right? 😄
The mask sits gently on my face and…
The mask sits gently on my face and doesn’t shift around. I’ve had issues with that before so this was a relief. Also doesn’t feel tight which makes it easier to fall asleep.
April 4, 2026
Unprompted review
Reply from Dore & Rose
Stays put, feels gentle and no tightness, Reese? That's exactly what good sleep should feel like! So glad this one finally solved it for you. Sweet dreams every night from here! 💤
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