If you’re looking for timely processing and clear communication, DORT is not the right place. Our APPRAISAL took nearly SIX WEEKS — a timeline that should never exceed two weeks from contract... See more
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See what reviewers are saying
I have been a customer for this credit union for several years. They recently put in an automated system and I went back and forth until I found someone who could help me. I was trying to get a new p... See more
The absolute worst customer service from Jerry. Extremely condescending, I had to ask three separate times about how to login to my new account and he was instructing me to just drive to the branch, i... See more
I would NOT recommemd this bank to ANYONE. closed my account after not even being open a week. Must be there 6 months to make mobile deposits, 90 days before you can make check or cash deposits by at... See more
Company replied
Company details
Information provided by various external sources
Dort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Contact info
9048 Holly Road, 48439, Grand Blanc, United States
- 800-521-3796
- feedback@dortfcu.org
- dortonline.org
1.5
Bad
553 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Auto loan
The loan process went very smoothly and everyone was extremely helpful and pleasant.
September 17, 2020
Unprompted review
Reply from Dort Financial Credit Union
Rachel, thank you for the 5 star rating. See you again soon!
Reply from Dort Financial Credit Union
Olympia, thank you for the great review! We can’t wait to see you again.
Real helpful and understanding to my…
Real helpful and understanding to my need
September 17, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you for the kind words, Michael! We’re so happy to hear this.
Reply from Dort Financial Credit Union
Roxann, thank you so much for sharing your experience with us. We hope to see you again soon.
I wanted to consolidate a few credit…
I wanted to consolidate a few credit cards so I reached out to Lee Rhoads. He made the process extremely simple and quick. Whenever I need anything I always contact Lee. He's the most helpful and competent loan officer I've ever had the pleasure of working with.
September 17, 2020
Unprompted review
Reply from Dort Financial Credit Union
Michelle, thank you so much for your 5-star review! We will be sure to share this review with Lee so he knows to keep up the amazing work. We look forward to serving you for many years to come.
Treated great and great service
Treated great and great service. Way better than huntington bank
September 12, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for this 5-star review Stephen! We really appreciate you being a member and sharing your experience with us and the community. We’re here for you anytime.
The loan officer didn’t seem honest
The loan officer didn’t seem honest. The experience went as though they were looking for things to deny me during our conversation. Odd thing is I was offered a 20,000 car loan a month prior in which I declined . .. I applied for a 3,000 personal loan and was denied.
September 12, 2020
Unprompted review
Reply from Dort Financial Credit Union
Ebony, we are sorry we did not meet you're expectations. One of our team members will be reaching out to resolve the problems you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
Came in for loan,Robin was excellent in…
Came in for loan,Robin was excellent in handling my needs. Fast,friendly and courteous.
September 11, 2020
Unprompted review
Reply from Dort Financial Credit Union
Hi Deborah, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our members. We look forward to seeing you again soon.
Very quick and easy process
Very quick and easy process, great job to your staff
September 11, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thomas, we are incredibly grateful that you took the time out to leave us a 5-Star review. We hope to see you again soon.
The gentleman that helped me was very…
The gentleman that helped me was very kind and although I wasn't able to open my checking account that day, it was because I was late on my car payment and he assured me that once I made that payment that we would be able to open the account with no problem. I have another appointment today to open the new account.
September 11, 2020
Unprompted review
Reply from Dort Financial Credit Union
We really appreciate you taking the time to share your awesome rating with us, Rene. We look forward to seeing you again soon and opening up your checking account.
Robin is very kind and very helpful
September 11, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for the great review, Jason. We will see you again soon!
It was very quick they had everything…
It was very quick they had everything ready to go and it went smooth and the customer service representative was very nice.
September 11, 2020
Unprompted review
Reply from Dort Financial Credit Union
Christopher, thank you so much for taking the time to leave an excellent rating. We really appreciate you being a member. Please let us know if there is anything we can do for you in the future.
Mortgage department very slow and…
Mortgage department very slow and impossible to contact anyone with questions or inquiries. Took 2 months to complete home improvement loan.
September 9, 2020
Unprompted review
Reply from Dort Financial Credit Union
Cheryl, we are sorry we did not meet you're expectations. If there is anything else we can do for you please do not hesitate to reach out. We look forward to seeing you soon and working towards earning your business back.
Very friendly fast and heplful
September 9, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you for the review, Nole! See you again soon.
Extremely Satisfied Loan Applicant.
We were referred to Dort Federal by a friend for a personal loan and were very pleased with the process and service. Micayla made our loan application process effortless and was very personable. We were extremely impressed with DFCU's professionalism, efficiency, and attention to detail. We will be moving more of our assets to this institution and conduct more of our financial transactions there. Dort is a great asset to the community. Thank You!
September 8, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for this 5-star review Nellie! We really appreciate you being a member and sharing your experience with us and the community. We will be sure to share this with Micayla to let her know to keep up the amazing work. We’re here for you anytime.
I applied for a $2000 loan and was told…
I applied for a $2000 loan and was told that the best they would do is pay my rent and consumer bill for a total of $1300. The agent said that is all the lender would do. I've always paid my loans on time and been a member of this credit union for three years now. When I went to close on the loan the personal banker said I was approved for $2000 of bills to be paid. That's not what the lady told me before closing. I really felt like I was being treated as a irresponsible member to have them pay my bills and not just loan me the $2000.
September 8, 2020
Unprompted review
Reply from Dort Financial Credit Union
Hello Tretice, we are sorry to hear about your experience. Someone should be reaching out to you to discuss this further, if they haven't already. We value your membership and look forward to working with you again soon.
The first call I made to customer…
The first call I made to customer service member services was unsuccessful the second call later that afternoon with a different member representative was very successful
September 8, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you for the review, Lynette. If there is anything else we can help you with please let us know!
Everything went as you would aspect as…
Everything went as you would aspect as always the staff is awesome
September 4, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you for the kind words, Mark! We’re so happy to hear this.
You guys are the best!
You guys are the best!! Everyone was very helpful and knowledgeable. Opened my eyes to a lot of options I didn't even know about to help with my situation. Kudos!!
September 4, 2020
Unprompted review
Reply from Dort Financial Credit Union
We really appreciate you taking the time out to share your experience with us. We look forward to seeing you again soon, Crystal!
The lady was very nice and helpful was…
The lady was very nice and helpful was in and out.
September 4, 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for the review, Delores! We work hard to meet expectations like yours, and we're happy we hit the mark for you. See you again soon!
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