If you’re looking for timely processing and clear communication, DORT is not the right place. Our APPRAISAL took nearly SIX WEEKS — a timeline that should never exceed two weeks from contract... See more
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See what reviewers are saying
I have been a customer for this credit union for several years. They recently put in an automated system and I went back and forth until I found someone who could help me. I was trying to get a new p... See more
The absolute worst customer service from Jerry. Extremely condescending, I had to ask three separate times about how to login to my new account and he was instructing me to just drive to the branch, i... See more
I would NOT recommemd this bank to ANYONE. closed my account after not even being open a week. Must be there 6 months to make mobile deposits, 90 days before you can make check or cash deposits by at... See more
Company replied
Company details
Information provided by various external sources
Dort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Contact info
9048 Holly Road, 48439, Grand Blanc, United States
- 800-521-3796
- feedback@dortfcu.org
- dortonline.org
1.5
Bad
553 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Always friendly helpful service
December 4, 2020
Reply from Dort Financial Credit Union
Karen, thank you for the 5 star rating. We hope to see you again soon!
I like having to make an appt…
I like having to make an appt online...much shorter wait time.
December 2, 2020
Reply from Dort Financial Credit Union
We really appreciate you taking the time out to share your experience with us. We look forward to seeing you again soon, Kathleen!
The customer service at Dort Federal…
The customer service at Dort Federal Continues to degrade. I cannot get anyone to answer the phone, or return calls. I have been a member for nearly 30 years. I am considering making a change. I am not sure anyone could do worse. December 3, 2020 after an extended conversation with a representative from Dort Federal Credit Union I feel strongly that the organization is making attempt to rectify the current backlog of calls and concerns.
December 1, 2020
Unprompted review
Reply from Dort Financial Credit Union
Lou, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. One of our team members will be reaching out to resolve the issues you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
Great service, as always
Lee was helpful, efficient and very friendly. Great service as always
December 1, 2020
Reply from Dort Financial Credit Union
Carolyn, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership and will be sure to share this with Lee. Please let us know what we can do for you in the future.
My 1st Appointment
It took a little longer to finish then we expected, but the Chad did fine!
December 1, 2020
Reply from Dort Financial Credit Union
Thank you so much for this review. We really appreciate you being a member. We’re here for you anytime, Judy.
Pleasant and well prepared experience
December 1, 2020
Reply from Dort Financial Credit Union
Thank you so much for the positive review, Jodi!
My loan closing with Lisa at the Hill…
My loan closing with Lisa at the Hill Road branch went very smoothly! Very happy customer! 👍🏻👍🏻
December 1, 2020
Reply from Dort Financial Credit Union
We really appreciate you taking the time out to share your experience with us. We look forward to seeing you again soon, Reitta.
Great Institution
November 24, 2020
Reply from Dort Financial Credit Union
Rico, thank you so much for sharing your experience with us. We hope to see you again soon.
Been here 20 years
Been here 20 years. Repaid all loans back..still a hassle to get approved. Loyalty is non existent
November 20, 2020
Reply from Dort Financial Credit Union
James, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. If for any reason you would like to discuss this further please give us a call at 800-851-3796.
Great service and very helpful I was…
Great service and very helpful I was very satisfied.
November 19, 2020
Reply from Dort Financial Credit Union
Adam, we are so grateful for your review. Thanks for sharing your rating with us and the community. We hope to see you again soon!
I would NOT recommemd this financial institution to anyone...
I would NOT recommemd this bank to ANYONE. closed my account after not even being open a week. Must be there 6 months to make mobile deposits, 90 days before you can make check or cash deposits by atm, you have to deposit in person, atm usage fees even with their own atm, not linked with any other credit union, opt out of od protection, still get charged an overdraft fee even if its declined, refused to open a business account, with proof of business, unless i spent more money to file for a county proof of business certificate. What a load of crock. A total joke....then they charge you 5.00 to close an account.....
November 19, 2020
Reply from Dort Financial Credit Union
Patrick, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. If for any reason you would like to discuss this further please give us a call at 800-851-3796.
Reply from Dort Financial Credit Union
KS, thank you so much for sharing your experience with us. We hope to see you again soon.
Like this branch
I had 2 appts w/ this branch and both were awesome the staff was the best interaction i had w/ ppl in a long time (pandemic) they answered all my family questions and was glad to see me 🤗🤗🤗 i like this branch
November 14, 2020
Reply from Dort Financial Credit Union
We are very appreciative of your thoughtful review, ShayGo. It's always in our best interest to make sure we provide the best service in an appropriate, efficient, and productive manner. We look forward to working with you again in the future!
Easy peasy
Easy peasy! I made an appointment and showed up a little early. Was taken right in and given great fast service. Always a good experience.
November 13, 2020
Reply from Dort Financial Credit Union
Thank you so much for the review, Gail! We work hard to meet expectations like yours, and we're happy we hit the mark for you.
I'm done waiting in line for 20 minutes…
I'm done waiting in line for 20 minutes every time I go to Dort Federal to have them tell me "all tellers are busy" or "an error has occurred". This morning I waited 20 minutes in line outside while they were doing a repair to (not one, but both) of their drive up machines and when they were finished the guy said they still weren't working. I went inside (waited some more) with about 10 other people for the two machines that they have inside that ended up also not working. I ended up having to drive to the Davison branch (where I also had to wait 20 minutes because only two drive-through lanes were open) just so I could deposit a check. I need adequate access to my funds at all times and Dort has shown me over and over that that is not going to be possible with them. With that being said I will be removing every dime that I have with Dort to another bank/credit union where they care about my time and money.
November 13, 2020
Unprompted review
Reply from Dort Financial Credit Union
Katie, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience at our branches. Our goal is total satisfaction of all of our members, and to provide a positive experience. One of our team members will be reaching out to resolve the issues you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
Gratitude
Are gregarious, funny, personable, positive, helpful, and welcoming offensive words that ought to be left out? Oops. Seriously, Lisa Crandall was all these things and a fantastic introduction to Dort Financial.
November 13, 2020
Reply from Dort Financial Credit Union
Michael, thank you so much for this great 5-star review. We really appreciate your membership and helping to share the word about Lisa at our Owosso branch. We hope to see you again soon!
Reply from Dort Financial Credit Union
Trout Enterprise LLC, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership. Please let us know what we can do for you in the future.
Well done dfcu !!!!
Well done dfcu !!!!! Set appointment on line with the nature of the business and was sent multiple reminders. Arrived on time was greeted by reception and escourted to an office in under 5 minutes. Bank manager handled my business professionally and efficiently.
Thanks
November 9, 2020
Reply from Dort Financial Credit Union
Hi Bd, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our members. We look forward to seeing you again soon.
They was real helpful
They was real helpful. They will help you get close to your goal the best way they can. It works as long as you have collateral good. Thanks
November 7, 2020
Reply from Dort Financial Credit Union
Shaquita, thank you so much for sharing your experience with us. We hope to see you again soon.
Always a great experience with dfcu
Always a great experience with dfcu. Have not had a complaint in more than 30 years!
November 7, 2020
Reply from Dort Financial Credit Union
Thank you so much for the review, Beverly! We work hard to meet expectations like yours, and we're happy we hit the mark for you.
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